📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Accidental cover worried about making a claim

Options
13

Comments

  • paddyandstumpy
    paddyandstumpy Posts: 1,486 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Sandtree said:
    paddyandstumpy said:
    What was the question asked about previous claims and losses? 

    Home insurance typically don't ask about "losses"... in theory every chipped plate, drop of coffee spilled etc are losses


    From the CTM website, just now:

    "Have you or anyone living in the house made any home insurance claims or suffered any losses in the last 5 years?"

    I won't check the other aggregators but presume the same or similarly worded question. 

    What has prompted the OP to take out the cover is a series of losses to their families mobiles. 
    It's precisely why the question is worded as such; to flesh those out who are more likely to claim. 
  • Sandtree said:
    paddyandstumpy said:
    What was the question asked about previous claims and losses? 

    Home insurance typically don't ask about "losses"... in theory every chipped plate, drop of coffee spilled etc are losses


    Looks about 1600 for a modern day equivalent

    The insurers may not be so optimistic, prices normally fall much faster than that.

    As to it being so close to inception... it'll be a red flag and its likely they'll kick the tyres harder than if you'd been a customer claim free for 4 years etc. Insurers don't have exclusion periods on Home insurance and its just about if they can gather sufficient evidence of fraud to decline the claim
    I don't understand what would look fraudulent I've got a non functioning laptop that's been on the floor it even has a rattle of something loose inside , I have all the original bills and can prove long term ownership. They can kick the tyres as much as they want I would hope they can regonise a genuine accident.
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    Sandtree said:
    paddyandstumpy said:
    What was the question asked about previous claims and losses? 

    Home insurance typically don't ask about "losses"... in theory every chipped plate, drop of coffee spilled etc are losses


    From the CTM website, just now:

    "Have you or anyone living in the house made any home insurance claims or suffered any losses in the last 5 years?"

    I won't check the other aggregators but presume the same or similarly worded question. 

    What has prompted the OP to take out the cover is a series of losses to their families mobiles. 
    It's precisely why the question is worded as such; to flesh those out who are more likely to claim. 
    Note that CTM is not an insurance company. Aggregators ask much broader questions because they need to provide the information that all the insurers, brokers, intermediaries etc need hence you'll find both questions and options of answers that don't exist when you click through to the seller.

    Sandtree said:
    paddyandstumpy said:
    What was the question asked about previous claims and losses? 

    Home insurance typically don't ask about "losses"... in theory every chipped plate, drop of coffee spilled etc are losses


    Looks about 1600 for a modern day equivalent

    The insurers may not be so optimistic, prices normally fall much faster than that.

    As to it being so close to inception... it'll be a red flag and its likely they'll kick the tyres harder than if you'd been a customer claim free for 4 years etc. Insurers don't have exclusion periods on Home insurance and its just about if they can gather sufficient evidence of fraud to decline the claim
    I don't understand what would look fraudulent I've got a non functioning laptop that's been on the floor it even has a rattle of something loose inside , I have all the original bills and can prove long term ownership. They can kick the tyres as much as they want I would hope they can regonise a genuine accident.
    Their question will be did you buy the insurance and then drop the laptop or did you drop the laptop and then buy the insurance.

    There is no point in them putting in an exclusion period like they do with Pet for example as you could live with your laptop damaged for a month but not many would wait that long with a sick pet.

  • paddyandstumpy
    paddyandstumpy Posts: 1,486 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Sandtree said:
    Sandtree said:
    paddyandstumpy said:
    What was the question asked about previous claims and losses? 

    Home insurance typically don't ask about "losses"... in theory every chipped plate, drop of coffee spilled etc are losses


    From the CTM website, just now:

    "Have you or anyone living in the house made any home insurance claims or suffered any losses in the last 5 years?"

    I won't check the other aggregators but presume the same or similarly worded question. 

    What has prompted the OP to take out the cover is a series of losses to their families mobiles. 
    It's precisely why the question is worded as such; to flesh those out who are more likely to claim. 
    Note that CTM is not an insurance company. Aggregators ask much broader questions because they need to provide the information that all the insurers, brokers, intermediaries etc need hence you'll find both questions and options of answers that don't exist when you click through to the seller.


    Ok. From the Direct Line website: 


  • TELLIT01
    TELLIT01 Posts: 18,028 Forumite
    Part of the Furniture 10,000 Posts Name Dropper PPI Party Pooper
    The insurance meaning of 'loss' may be very different to that of the general public.  To Joe Public 'loss' is precisely that - "I do not know where an item is" whereas to the insurer 'loss' generally means 'no longer have the use of' rather than 'do not know where it is'.


  • Their question will be did you buy the insurance and then drop the laptop or did you drop the laptop and then buy the insurance.

    There is no point in them putting in an exclusion period like they do with Pet for example as you could live with your laptop damaged for a month but not many would wait that long with a sick pet.

    So i answer No and then they just decide to believe me or not is it that straight forward ?
  • csgohan4
    csgohan4 Posts: 10,600 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Photogenic
    if you make a claim, the insurer may want to have a look at the laptop, they will examine it to see when it was last used which can be recoverable. Just because it doesn't turn on, doesn't mean the hard drive cannot be recovered. If you wipe the hard drive before giving it to them, that will make it even more suspicious. 
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker

    They did ask this but ive only claimed once on holiday insurance , ive never claimed on home insurance as ive not always taken it out.



    Thanks for the reply just to clarify I only just took out the entire policy , I've not had any contents insurance for 18 months just I moved and didn't renew with a different supplier. I've fully disclosed a previous claim from 2018 when a phone was stolen on holiday and we used the home insurance as the holiday insurance wasn't playing ball. I'm obviously not gonna tell any insurance company my kids have no sense of looking after stuff.
    Which one?




  • greyteam1959
    greyteam1959 Posts: 4,710 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 30 April 2021 at 7:20PM
    As I said before in my earlier post get a quote for repair to the laptop before contacting your insurance company.
    It may only cost £20 to repair.

  • As I said before in my earlier post get a quote for repair to the laptop before contacting your insurance company.
    It may only cost £20 to repair.

    dude i used to build computers for a living the onboard graphics processor dye is broken , 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.7K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599.2K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.