Amex at Asda

NoodleDoodleMan

Apologies if this issue has been raised previously - my Amex card was declined in Asda for a contactless payment at the weekend, then immediately accepted for same purchase as a Chip & Pin transaction.

On checking my Amex account today the amount came up twice, as pending - cue a 'phone call to Amex who explained the scenario and that one of these debits would be reversed.

I then visited the local store and was advised that Asda don't accept Amex  

Anyway, cut to the chase - I 'phoned Asda customer services and they confirmed that they DO accept Amex cards, however by C&P only at this time, no contactless option yet, something they are working on to resolve.

jay1804

NoodleDoodleMan said:

Apologies if this issue has been raised previously - my Amex card was declined in Asda for a contactless payment at the weekend, then immediately accepted for same purchase as a Chip & Pin transaction.

On checking my Amex account today the amount came up twice, as pending - cue a 'phone call to Amex who explained the scenario and that one of these debits would be reversed.

I then visited the local store and was advised that Asda don't accept Amex  

Anyway, cut to the chase - I 'phoned Asda customer services and they confirmed that they DO accept Amex cards, however by C&P only at this time., no contactless option yet, something they are working on to resolve.

Yes and I've also had no luck at Asda pay at pump.

jbrassy

NoodleDoodleMan said:

Apologies if this issue has been raised previously - my Amex card was declined in Asda for a contactless payment at the weekend, then immediately accepted for same purchase as a Chip & Pin transaction.

On checking my Amex account today the amount came up twice, as pending - cue a 'phone call to Amex who explained the scenario and that one of these debits would be reversed.

I then visited the local store and was advised that Asda don't accept Amex  

Anyway, cut to the chase - I 'phoned Asda customer services and they confirmed that they DO accept Amex cards, however by C&P only at this time., no contactless option yet, something they are working on to resolve.

I think the issue of Asda has been flagged before. To be clear, Asda do accept Amex.

Until recently, I had to use chip and pin to pay at Asda using Amex and contactless didn't work. However, in recent weeks, my local Asda has replaced the card terminals. Although it is still not possible to pay via contactless using the physical Amex card, I can pay contactless using Amex via Google Pay. The good thing about Google Pay is that there is no contactless limit as well, i.e. I can pay more than £45 using Google Pay contactless. 

Asghar

jbrassy said:

Until recently, I had to use chip and pin to pay at Asda using Amex and contactless didn't work. However, in recent weeks, my local Asda has replaced the card terminals. Although it is still not possible to pay via contactless using the physical Amex card, I can pay contactless using Amex via Google Pay. The good thing about Google Pay is that there is no contactless limit as well, i.e. I can pay more than £45 using Google Pay contactless. 

Same thing there, Asda used to only accept Chip & Pin for Amex payments.

Now though with the updated payment terminals I can also use contactless, with the actual card. Just like in Tesco and Sainsburys.

ic

I've had this same experience at asda for years, contactless (either card or via Google Pay) won't work - but chip and pin works fine.  I'm sure however it did work on some new tills at my store recently.

Ganga

Used mine today by contactless ,no problem.

kaMelo

Same experience as others with Asda who definitely do take AmEx.
Contactless using the card now works since they installed the new card terminals, prior to them being installed it was PIN only.

NoodleDoodleMan

Obviously the new card readers are not installed in all Asda stores yet.

sausage_time

Asda seems to have an uneasy relationship with Amex.  For my on-line shop, I need 2FA every week despite Asda being on my "SafeKey" list.