Octopus Tracker

MultiFuelBurner

pfpf said:

MultiFuelBurner said:

To be clear my post was about load shifting electricity there is no agile for gas

of course. but how does missing data effect Agile?

So I was on Agile before tracker and never had data missing.

Others have contacted Octopus and they will repull the data and rebill. 

SJMALBA

pfpf said:

...but......if you have noticed my last couple of posts on this thread iv'e had averaged out bills for both Gas and Electricity around 3 times each in the 12 months iv'e been on tracker. as i said, its not such an issue with Gas but there's no point me actively "load shifting" if a couple of missing 30 minute entries results in me getting "averaged" bills. it's not a complaint as such as i am happy with the "averaged" unit rate but load shifting becomes pointless if its a hit/miss situation.
how does this sit with Agile?

Why is the UR averaged? Without a smart meter, they apportion usage to each day, then apply the actual daily UR.

double_dutchy

"Without a smart meter, they apportion usage to each day, then apply the actual daily UR."

Octopus do the same if you have a smart meter but have data missing

pfpf

...which is what they do when there's missing data with a smart meter. the usage is "apportioned" then charged at the daily rate. if you're load shifting to cheap electricity days its the "apportioning" that's wrong.

pfpf

MultiFuelBurner said:

pfpf said:

MultiFuelBurner said:

To be clear my post was about load shifting electricity there is no agile for gas

of course. but how does missing data effect Agile?

So I was on Agile before tracker and never had data missing.

Others have contacted Octopus and they will repull the data and rebill. 

but i have had missing data a few times and someone on here who's posts/advice i take seriously said that if the data is missing (i had 3 missing in a row due to a power cut) other times it's just been the odd 30 min reading missing in the month, there's no way they can re-bill....i'll try and find the post/s and make sure i didn't miss-understand.

pfpf

masonic said:

pfpf said:

masonic said:

pfpf said:

my bill arrived today, iv'e had a couple of months where all is "as used". before that had a couple of issues with Gas "averaged", but this month have the electric averaged. some cheap days in the last month that i used a lot and vice versa on dearer days.
how do i find where the missing reading/s are? i'll have to try and work out what the difference is.

p.s my app shows all daily use but i know one 30 min missing reading and it's averaged.

Guy Lipman's site is the best place to check for missing data: https://energy.guylipman.com/sm/admin?source=octopus

thanks. we had a 2 hour power outage (area wide) on the 28th Dec, this is the missing data. do they ever automatically re-issue bills? can i do anything to get the bill re-issued?  i suspect the difference will be relatively small, i'll need to try and work it out.

If there was no data recorded for that period then they will not be able to recalculate your bill based on your daily consumption.

ok. maybe i did miss-understand. the power cut situation may be different to missing data?

SJMALBA

double_dutchy said:

"Without a smart meter, they apportion usage to each day, then apply the actual daily UR."

Octopus do the same if you have a smart meter but have data missing

Which is what I thought would happen, thanks.

I think the ongoing references from some to 'smoothed bills' or average URs etc. is potentially confusing (as well as being incorrect) to people thinking of switching to Tracker (and there already seems to be no shortage of potential confusion when it come to the 'intricacies' of Tracker, in general).

Then again, if Octopus CSAs sometimes (often?) get things wrong, what hope the rest of us?! 

SJMALBA

@pfpf

The official line about re-billing:




https://octopus.energy/tracker-faqs/

mmmmikey

pfpf said:

masonic said:

pfpf said:

masonic said:

pfpf said:

my bill arrived today, iv'e had a couple of months where all is "as used". before that had a couple of issues with Gas "averaged", but this month have the electric averaged. some cheap days in the last month that i used a lot and vice versa on dearer days.
how do i find where the missing reading/s are? i'll have to try and work out what the difference is.

p.s my app shows all daily use but i know one 30 min missing reading and it's averaged.

Guy Lipman's site is the best place to check for missing data: https://energy.guylipman.com/sm/admin?source=octopus

thanks. we had a 2 hour power outage (area wide) on the 28th Dec, this is the missing data. do they ever automatically re-issue bills? can i do anything to get the bill re-issued?  i suspect the difference will be relatively small, i'll need to try and work it out.

If there was no data recorded for that period then they will not be able to recalculate your bill based on your daily consumption.

ok. maybe i did miss-understand. the power cut situation may be different to missing data?

During a power cut the meter will (should!) record zero usage. Sorry if this sounds a bit simplistic, but this is the best way I can think to explain - imagine the meter is keeping a spreadsheet of data. 

Suppose there's a power cut at say 17:15 to 18:15. The meter should enter whatever was used between 17:00 and 17:15 in the 17:00 to 17:30 cell, zero in the 17:30 to 18:00 cell and whatever was used between 18:15 and 18:30 in the 18:00 to 18:30 cell. That is, data should be recorded for each time slot even if that data is zero. The meter has a small internal battery to keep it working to make this possible.

That is not the same as the meter stopping recording at 17:15, in which case there would be nothing recorded until it comes back on again and there would be blank cells in the spreadsheet - i.e. missing data. This would only happen if the meter was faulty. Hope this makes sense?

northernstar007

i have email octopus about this, with my situation, getting billed average usage  every day inc doing heavy usage shifting on cheap days, and watching what i use on dearer days, will let you know what happens
and meter is set to read every 30 mins