Octopus Tracker

northernstar007

masonic said:

Telegraph_Sam said:

Thanks. The point I was trying to make was: What is it, if anything, that triggers me to look up Guy Lipman in the off chance that something might be missing in the first place? Other than studiously looking through the bill details as a matter of course, and trying to distinguish averaged readings in place of missing data.
I haven't checked but last time I communicated with GL he said that his data did not include Tracker.

You would do it periodically before your bill date. Once a bill has been produced it is too late to do anything about it.

I think you misunderstood GL when he said his data didn't include Tracker. It doesn't mean people with Tracker can't see their usage data, just that he can't calculate bills using Tracker. You can still explore your data and check for gaps.

ive got over 600 gaps, ive email octopus, am i going to have to do this every month, or is this a fault on my meters

masonic

fuelcrusher said:

I have a strange one at the moment. Guy Lipman page tells me I have a missing half hour on 20th Jan 05:30 - 06:00. The octopus website indeed has this half hour missing with the total for the day of 20.03kWh. However when I check the app I can see that half hour of data 0.43kWh and the days total shows 20.46kWh so it adds up exactly.

So, leave it to see if the web site corrects or just send a reading to average. Averaging annoys me because we do load shift. Last time I 'tweeted' them over a similar I was ignored so I don't think I'll bother that avenue.

Do you have a Home Mini by any chance? What is the usage reported for that day in weekly or monthly view?

Telegraph_Sam

If I would normally examine my bill to see any missing or averaged slots, but by then it is too late to complain, then that's a bit Alice in Wonderland. Does that mean I have to use GL proactively in advance?

masonic

northernstar007 said:

masonic said:

Telegraph_Sam said:

Thanks. The point I was trying to make was: What is it, if anything, that triggers me to look up Guy Lipman in the off chance that something might be missing in the first place? Other than studiously looking through the bill details as a matter of course, and trying to distinguish averaged readings in place of missing data.
I haven't checked but last time I communicated with GL he said that his data did not include Tracker.

You would do it periodically before your bill date. Once a bill has been produced it is too late to do anything about it.

I think you misunderstood GL when he said his data didn't include Tracker. It doesn't mean people with Tracker can't see their usage data, just that he can't calculate bills using Tracker. You can still explore your data and check for gaps.

ive got over 600 gaps, ive email octopus, am i going to have to do this every month, or is this a fault on my meters

This is going to be a problem. Did you recently get the meter(s) fitted? Sometimes there are issues in the first weeks that settle down. There have been instances were a firmware update is needed (I had such a problem). It would be worth trying to get them to investigate the problem.

masonic

Telegraph_Sam said:

If I would normally examine my bill to see any missing or averaged slots, but by then it is too late to complain, then that's a bit Alice in Wonderland. Does that mean I have to use GL proactively in advance?

Yes, if you want to give yourself time to get the problem fixed before the next bill is issued. In my case, apart from the initial missing reading I shared above, it's always been whole days I've lost. Those are a little easier to spot via the app or website.

Telegraph_Sam

One reason not to switch to Agile for those looking for a hassle free life? There must be umpteen times more readings to check with A

masonic

Telegraph_Sam said:

One reason not to switch to Agile for those looking for a hassle free life? There must be umpteen times more readings to check with A

I've been on Agile twice and at no time did I need to check any readings. If anything was missing, no bill would come, so unlike Tracker I could use that as an indication I needed to get them to pull the missing data. Which they did without fail. Before I wrote my own bill calculator using the API I just used Octopus Compare to verify the total billed was correct.

fuelcrusher

masonic said:

fuelcrusher said:

I have a strange one at the moment. Guy Lipman page tells me I have a missing half hour on 20th Jan 05:30 - 06:00. The octopus website indeed has this half hour missing with the total for the day of 20.03kWh. However when I check the app I can see that half hour of data 0.43kWh and the days total shows 20.46kWh so it adds up exactly.

So, leave it to see if the web site corrects or just send a reading to average. Averaging annoys me because we do load shift. Last time I 'tweeted' them over a similar I was ignored so I don't think I'll bother that avenue.

Do you have a Home Mini by any chance? What is the usage reported for that day in weekly or monthly view?

No I don't. Checked Blink and that also has half hour missing. Very strange that it's showing on the octopus app only.

northernstar007

masonic said:

northernstar007 said:

masonic said:

Telegraph_Sam said:

Thanks. The point I was trying to make was: What is it, if anything, that triggers me to look up Guy Lipman in the off chance that something might be missing in the first place? Other than studiously looking through the bill details as a matter of course, and trying to distinguish averaged readings in place of missing data.
I haven't checked but last time I communicated with GL he said that his data did not include Tracker.

You would do it periodically before your bill date. Once a bill has been produced it is too late to do anything about it.

I think you misunderstood GL when he said his data didn't include Tracker. It doesn't mean people with Tracker can't see their usage data, just that he can't calculate bills using Tracker. You can still explore your data and check for gaps.

ive got over 600 gaps, ive email octopus, am i going to have to do this every month, or is this a fault on my meters

This is going to be a problem. Did you recently get the meter(s) fitted? Sometimes there are issues in the first weeks that settle down. There have been instances were a firmware update is needed (I had such a problem). It would be worth trying to get them to investigate the problem.

been installed by first utility so talking about 2018, ived emailed them which i should call them due to the length they take answering emails, bill is on the 1st

masonic

fuelcrusher said:

masonic said:

fuelcrusher said:

I have a strange one at the moment. Guy Lipman page tells me I have a missing half hour on 20th Jan 05:30 - 06:00. The octopus website indeed has this half hour missing with the total for the day of 20.03kWh. However when I check the app I can see that half hour of data 0.43kWh and the days total shows 20.46kWh so it adds up exactly.

So, leave it to see if the web site corrects or just send a reading to average. Averaging annoys me because we do load shift. Last time I 'tweeted' them over a similar I was ignored so I don't think I'll bother that avenue.

Do you have a Home Mini by any chance? What is the usage reported for that day in weekly or monthly view?

No I don't. Checked Blink and that also has half hour missing. Very strange that it's showing on the octopus app only.

Suggests the data was there at one time but got removed at the DCC for some reason. Very strange indeed!