Octopus Tracker

[Deleted User]

milo_2020 said:

bristolleedsfan said:

Umiamz said:

I was on Tracker for gas but decided to switch to Flexible. When I emailed Octopus to do so, they replied by saying that if I stay on Tracker they will make sure that I won't lose out. Pretty much their exact words, so interpret that as you will.

Octopus are/have been refunding customers the difference in energy charges/costs so they do not lose out by being on more expensive tariff, I have seen August and September mentioned.

Have they? Where has this been discussed/spoken about?

There have been rumours of several suppliers doing this - and I remember one screenshot from a CS conversation but don't remember which supplier that was.

milo_2020

Right, so the above is going from the fix to the variable, not tracker or agile, we all clearly accepted the terms when we signed up and hoping for any discount although would be lovely is unrealistic. I don't have high hopes for that, so I will now join the doomsayers point of view and say they wont.  

Umiamz

milo_2020 said:

Right, so the above is going from the fix to the variable, not tracker or agile, we all clearly accepted the terms when we signed up and hoping for any discount although would be lovely is unrealistic. I don't have high hopes for that, so I will now join the doomsayers point of view and say they wont.  

Mine was Tracker, though. She was almost encouraging me to remain on Tracker, saying I wouldn't lose out by not switching to the cheaper Flexible tariff (on average). Could've been a rogue customer services person, I suppose.

macman

If the management are still working it out, then I don't see how the first tier call centre staff can be in a position to either confirm or deny these kind of things.

savers_united

I don't rate octopus CS staff these days, service and knowledge gone rapidly downhill.
And if they are talking about tracker / agile it's guaranteed to be BS as in my experience they know very little about these tariffs, the caps or how they work, one tried to tell me the rate changes every half hour on Tracker. 

Mstty

savers_united said:

I don't rate octopus CS staff these days, service and knowledge gone rapidly downhill.
And if they are talking about tracker / agile it's guaranteed to be BS as in my experience they know very little about these tariffs, the caps or how they work, one tried to tell me the rate changes every half hour on Tracker. 

I suspect most on this board know more about tracker and agile just by skimming the regular Octopus threads than a fair percentage of Octopus CS. Epecially if they are recruiting as customer numbers grow.

So not overly surprising.

Chrysalis

savers_united said:

I don't rate octopus CS staff these days, service and knowledge gone rapidly downhill.
And if they are talking about tracker / agile it's guaranteed to be BS as in my experience they know very little about these tariffs, the caps or how they work, one tried to tell me the rate changes every half hour on Tracker. 

Yep take what a CS bod says with a pinch of salt, the stories I got told by CS reps on these tariffs are crazy such as things like they uncapped and only for people with solar panels. 

[Deleted User]

Mstty said:

savers_united said:

I don't rate octopus CS staff these days, service and knowledge gone rapidly downhill.
And if they are talking about tracker / agile it's guaranteed to be BS as in my experience they know very little about these tariffs, the caps or how they work, one tried to tell me the rate changes every half hour on Tracker. 

I suspect most on this board know more about tracker and agile just by skimming the regular Octopus threads than a fair percentage of Octopus CS. Epecially if they are recruiting as customer numbers grow.

So not overly surprising.

These tariffs were never intended to go mainstream. Agile  used to be a tariff for those who had the ability to shift energy use via home automation. Agile became popular because of the Octopus voluntary price cap and volatile 30minute pricing. 

Switching customers to time-of-use tariffs used to be handled by a very small specialist team. Moving to Go Faster was by invitation to manage start times. My guess is these tariffs will now become less popular than they once were.

FWiW, am currently considering switching away from Go Faster and fixed SEG, to E7 and fixed SEG as the increase in the SEG rate almost matches the E7 offpeak cost post 1 October. I suspect that Octopus will be looking at this particular unintended consequence of the Government support package.

MWT

Dolor said:

FWiW, am currently considering switching away from Go Faster and fixed SEG, to E7 and fixed SEG as the increase in the SEG rate almost matches the E7 offpeak cost post 1 October.

Once you are on E7 you have the option of Agile Outgoing as well of course...

Doesn't make sense for me as I'm aiming for zero export, and zero peak rate import with Go Faster, but I can see the appeal for others with larger arrays. 

Spoonie_Turtle

It's been six days since submitting our meter reading, and I still have no bill for the month?  They've charged the account, but there's no bill.  I understand it likely takes longer than e.g. on the SVT or a fixed rate because they have to apportion use to each day (no smart meter - although they already have an estimate because my dashboard has a 'costs for today' that changes daily) but should it take this long?