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Vinted Returns
Comments
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I’m puzzled as to why a buyer pressed there was a problem, saying the designer dress I’d sold was stained & sent a terrible photo of sunlight on the dress!!! The messages from the buyer left me feeling I was being scammed. I knew the dress was perfect. I arranged for the buyer to send the return the dress at their expense, as I’d double packed it, photographed it & knew there wasn’t a problem.
Vinted “help” were useless!The dress arrived back today & it’s unmarked & perfect. Exactly in the same packing & not having even been opened!Why, can anyone explain, would anyone do that???? What a complete waste of my time & effort!0 -
How did the buyer manage to send you a photo of the dress (with sunlight on it) if the parcel hadn't been opened?JAR53 said:I’m puzzled as to why a buyer pressed there was a problem, saying the designer dress I’d sold was stained & sent a terrible photo of sunlight on the dress!!! The messages from the buyer left me feeling I was being scammed. I knew the dress was perfect. I arranged for the buyer to send the return the dress at their expense, as I’d double packed it, photographed it & knew there wasn’t a problem.
Vinted “help” were useless!The dress arrived back today & it’s unmarked & perfect. Exactly in the same packing & not having even been opened!Why, can anyone explain, would anyone do that???? What a complete waste of my time & effort!
At least you have the dress to resell.1 -
do we really have to pay return P&P on damaged items?
I just bought a jacket on Vinted, 3 photos, none showing the rip in the sleeve obviously, description a whole 2 words "excellent condition"
received it and it's got a rip in the sleeve, opened a case, buyer has agreed to refund once I sent it back at my own expense!
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do we really have to pay return P&P on damaged items?
According to the T&Cs, yes - I don't know if anyone has challenged the legality of it. (Probably not, as I imagine the costs to do so would probably be far beyond even a lifetime of SNAD returns postage.)
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so what exactly is the buyer protection fee for then? I hope I get to leave the seller an accurate review
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If you return the item (unfortunately at your own cost) then the sale is cancelled and neither buyer nor seller can leave feedback.
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