No Access to II interactive Investor accounts

Notepad_Phil

NROSE_2 said:

And now it looks like I have lost maybe 400,000

In which case why will you not give fuller details of your problem?

Sea_Shell

NROSE_2 said:

And now it looks like I have lost maybe 400,000

Take a deep breath, and explain exactly what has happened.  A timeline.

coyrls

Are you in the middle of an in specie transfer from HL?  If so you would expect your investments to come across in dribs and drabs over time.  The full transfer could take months.  That timeline and process is not specific to an HL to II transfer, it is general in the industry.

There will be times when investments will have left your HL account but will not appear in your II account for some time.

eskbanker

NROSE_2 said:

Having and IT background I believe they have run some jobs and completely screwed my accounts up.

A little knowledge can be very dangerous!  You may believe that your IT background gives you some sort of insight into what's happened but it really doesn't, as you have nothing like enough information on which to make a realistic diagnosis.

NROSE_2 said:

If I don't get this resolved tomorrow what do I do? Basically very little. I have written to the financial Ombudsman and received the standard Covid we'll get back to you reply. The only remedy I think is a legal one. I need to appoint solicitors to sue them

What's the significance of tomorrow?  I'm sure it's all very stressful but imposing arbitrary deadlines is unlikely to be productive, and appointing solicitors at this stage would be a complete waste of time and money.

NROSE_2 said:

My gripe with MSE is that I took II from a recommendation from this site.

MSE doesn't make recommendations as such and highlights at the foot of each page:

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

• This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.

masonic

NROSE_2 said:

The only remedy I think is a legal one. I need to appoint solicitors to sue them

One benefit of taking this approach is that they can also assist you with your forthcoming libel case.

Voyager2002

Well, my accounts with II were absolutely normal this afternoon. So it is you rather than them.

I suspect that you have been flagged for potential money-laundering, which means that while they are investigating they cannot tell you what is wrong. Not to worry: your investments will still be there when all is resolved and will probably have grown far more thanks to a long period during which you could not tinker with them.

NROSE_2

I get this. Please note my details have been verified as I have been speaking to II and this has been going for 2 weeks

Notepad_Phil

I'm not saying this will fix your problem, but what time does your laptop/computer have? I had a similar problem on a system a week ago which was caused by my time being out by an hour because of the recent clock change.

coyrls

Is that from the mobile app or a browser?  If it's the mobile app, have you tried from a browser on a PC?  If it's from a browser on a PC, have you tried a different browser and/or a different PC?

eskbanker

NROSE_2 said:

I get this. Please note my details have been verified as I have been speaking to II and this has been going for 2 weeks

If it's any consolation, someone else has posted the same symptom recently on another forum, albeit without a solution being shared yet:

https://moneyforums.citywire.co.uk/yaf_postsm162027_first-experiences-with-Interactive-Investor.aspx#post162027