No Access to II interactive Investor accounts

eskbanker

NROSE_2 said:

Please Comment if you have had problems with Interactive Investor. I have been dubious about their poor service and flaky unprofessional looking Web site for a while. Am I the only questioning whether they are safe to have my SIPP, ISA and Trading account with them? 

It would seem that you're the only one managing to contrive a hysterical and extravagant diatribe out of an access issue, yes.

Having said that, any organisation will have technical issues from time to time and most are harder to contact than usual in current circumstances, but I haven't seen any similar rants about them on here and have no problems with them myself....

IvanOpinion

I have been with II for a few years now and have only praise for their customer service - they have never failed to answer or resolve any queries I have.

You can throw the word 'scam' about as often as you like but the one thing I can guarantee you is that in this case YOU are wrong.

NROSE_2

Imagine having no access to your trading account, ISA and SIPP for 2 weeks after a help desk ticket is raised and receiving no acknowledgement or feedback through any comms channel and being told they are trying to fix it and any escalation will take another 48 hours. This isn't a problem with a bank account or a credit card this hundreds of thousands of pounds. That everyone else is OK is doubly concerning as it suggests a specific issue with my accounts for which I am currently completely in the dark. This is my retirement so pardon me for being somewhat emotional about this.

This is with their IT department. I simply don't believe this would be happening if I was using a more reputable firm. The only reason I want with II was because HL could trade ASX stocks. 

Notepad_Phil

NROSE_2 said:

Imagine having no access to your trading account, ISA and SIPP for 2 weeks after a help desk ticket is raised and receiving no acknowledgement or feedback through any comms channel and being told they are trying to fix it and any escalation will take another 48 hours. This isn't a problem with a bank account or a credit card this hundreds of thousands of pounds. That everyone else is OK is doubly concerning as it suggests a specific issue with my accounts for which I am currently completely in the dark. This is my retirement so pardon me for being somewhat emotional about this.

This is with their IT department. I simply don't believe this would be happening if I was using a more reputable firm. The only reason I want with II was because HL could trade ASX stocks.

This must be very frustratng for you, but you've still not said what your specific issue is. Someone on here may have come across your issue before, but they won't be able to tell you if you don't give more detals.

coyrls

As requested already, please could you describe the exact problem that you are having?

Thrugelmir

NROSE_2 said:

I have tweeted a few disparaging tweets. Apparently one of their Senior Execs will be on Talk Radio today. I have replied that their customer service is terrible. Would be good if others could chip in

You haven't actually said what your issue is. Could it be at your end?  

NROSE_2

Having and IT background I believe they have run some jobs and completely screwed my accounts up. I have spoken to them several times and getting nowhere, If I don't get this resolved tomorrow what do I do? Basically very little. I have written to the financial Ombudsman and received the standard Covid we'll get back to you reply. The only remedy I think is a legal one. I need to appoint solicitors to sue them

NROSE_2

My gripe with MSE is that I took II from a recommendation from this site.

NROSE_2

And now it looks like I have lost maybe 400,000

coyrls

NROSE_2 said:

Having and IT background I believe they have run some jobs and completely screwed my accounts up. I have spoken to them several times and getting nowhere, If I don't get this resolved tomorrow what do I do? Basically very little. I have written to the financial Ombudsman and received the standard Covid we'll get back to you reply. The only remedy I think is a legal one. I need to appoint solicitors to sue them

And what are the symptoms of this screw up?