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I had to cancel virgin broadband

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  • Lex068
    Lex068 Posts: 25 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    edited 31 March 2021 at 12:42PM
    jon81uk said:
    Lex068 said:
    jon81uk said:
    The only way to get those  speeds is to have fibre to the house. If Openreach have cabled your area you will be able to get it with BT, TalkTalk, Sky and others. If they haven't cabled to your house you are limited to fibre to the cabinet and that will be lower speeds (maybe 100Mb at most, probably less). If you have no copper cable to your house then you will need to get it reinstated anyway.
    But with BT you are looking at £50 for 300Mb, with TalkTalk £40 for 300Mb. These are 18 or 24 month contracts for data only, no calls.

    I think you had a great price with Virgin, £41 for those speeds is pretty good, especially with free calls.
    I’m really hoping virgin gets better competition in the future. £50 for BT is ridiculous. Talk Talk maybe. I dislike immensely that they are doing 18 month contracts now. It’s not a mobile phone.

    I live in a flat but it’s pretty close to the city so hopefully I will have more choice. Is there any website that tells your available broadband options? 

    £41 is good and I was paying a lot more in the past. I just think they could have at least matched my original deal. The free calls is pointless to me I don’t use it and my phone is taken out of the wall. I use my mobile for calls. Who calls landlines these days.
    If I had free calls I would use my landline a lot more. 
    Also you mention about competition for Virgin and then dismiss the competition as being too expensive. Now fibre to the premises is more common there is more competition for fast speeds. But most of the prices are still in the £30-50 range.
    You can check what you can get via an Openreach (BT) line here https://www.openreach.com/#checkavailability


    Most people don’t use landlines these days apart from the older generation. I communicate mainly with mobile. Virgin have made it so it’s cheaper having a landline with a broadband package. I only dismissed BT as to me they also charge too much. I don’t particularly like BT as a company. Unfortunately virgin have the monopoly on speeds which is an unfair market as I’m sure you would agree. I was hoping to hear from someone on here who has experience leaving virgin and negotiating with them. There is actually a whole page on this website about negotiating with virgin. Personal experience is good to hear too though.

    I wasn’t expecting a super better deal but still at least under 40 pounds. 

    Anyway, Thank you for the links 
  • littleboo
    littleboo Posts: 1,730 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    How do you use the internet? There is no point in paying for 350 Mbps is you don't use it, most households won't.
  • jon81uk
    jon81uk Posts: 3,891 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Lex068 said:
    jon81uk said:
    Lex068 said:
    jon81uk said:
    The only way to get those  speeds is to have fibre to the house. If Openreach have cabled your area you will be able to get it with BT, TalkTalk, Sky and others. If they haven't cabled to your house you are limited to fibre to the cabinet and that will be lower speeds (maybe 100Mb at most, probably less). If you have no copper cable to your house then you will need to get it reinstated anyway.
    But with BT you are looking at £50 for 300Mb, with TalkTalk £40 for 300Mb. These are 18 or 24 month contracts for data only, no calls.

    I think you had a great price with Virgin, £41 for those speeds is pretty good, especially with free calls.
    I’m really hoping virgin gets better competition in the future. £50 for BT is ridiculous. Talk Talk maybe. I dislike immensely that they are doing 18 month contracts now. It’s not a mobile phone.

    I live in a flat but it’s pretty close to the city so hopefully I will have more choice. Is there any website that tells your available broadband options? 

    £41 is good and I was paying a lot more in the past. I just think they could have at least matched my original deal. The free calls is pointless to me I don’t use it and my phone is taken out of the wall. I use my mobile for calls. Who calls landlines these days.
    If I had free calls I would use my landline a lot more. 
    Also you mention about competition for Virgin and then dismiss the competition as being too expensive. Now fibre to the premises is more common there is more competition for fast speeds. But most of the prices are still in the £30-50 range.
    You can check what you can get via an Openreach (BT) line here https://www.openreach.com/#checkavailability


    Most people don’t use landlines these days apart from the older generation. I communicate mainly with mobile. Virgin have made it so it’s cheaper having a landline with a broadband package. I only dismissed BT as to me they also charge too much. I don’t particularly like BT as a company. Unfortunately virgin have the monopoly on speeds which is an unfair market as I’m sure you would agree. I was hoping to hear from someone on here who has experience leaving virgin and negotiating with them. There is actually a whole page on this website about negotiating with virgin. Personal experience is good to hear too though.

    I wasn’t expecting a super better deal but still at least under 40 pounds. 

    Anyway, Thank you for the links 
    Now that Openreach is installing more and more fibre to the premises Virgin no longer has the monopoly on faster speeds. But no provider is offering those faster speeds for less than £35 a month (that’s what we pay with BT for 100-150Mb). TalkTalk and Sky and others also offer service via the Openreach line, but the price isn’t significantly lower either. Most of the providers are still in the £30-50 range, you won’t find those high speeds for much less. 
  • Lex068
    Lex068 Posts: 25 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    Just to let anyone know who might find this useful. It’s worth cancelling if you can’t negotiate a deal that you like. I got a call back today and I’m now paying £35. I probably could have got better if I pushed it but I’m not greedy and it’s still a good deal :smile:
  • Chino
    Chino Posts: 2,031 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 2 April 2021 at 6:04PM
    Lex068 said:
    Unfortunately virgin have the monopoly on speeds which is an unfair market as I’m sure you would agree.
    Why would anyone agree with that? Virgin Media (or, more specifically, its predecessor companies) invested in the infrastructure enabling it to offer its service. Nothing has stopped other companies from offering similar or better services if they choose to make the necessary infrastructure investment.
  • matelodave
    matelodave Posts: 9,084 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    There does seem to be a fundemental misunderstanding that digging up hundreds, if not thousands of miles of roads or putting up the same on poles in either optical or copper cable and then putting some very expensive kit at the ends should be virtually given away.

    Anyone can get a licence to install and operate the infrastructure, whether it be copper, fibre, wireless or even satellite but unless they get some return on the investment then they wont do it. Competion will bring the prices down but in the end if you cant make a profit then you go bust and everyone loses out.
    Never under estimate the power of stupid people in large numbers
  • Lex068
    Lex068 Posts: 25 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    Chino said:
    Lex068 said:
    Unfortunately virgin have the monopoly on speeds which is an unfair market as I’m sure you would agree.
    Why would anyone agree with that? Virgin Media (or, more specifically, its predecessor companies) invested in the infrastructure enabling it to offer its service. Nothing has stopped other companies from offering similar or better services if they choose to make the necessary infrastructure investment.
    I’m talking from a consumer point of view... I don’t know the reasons why British companies like BT didn’t invest and I’m sure you don’t know either. It’s just a shame we don’t more healthy competition. Its no easy task i’m sure. Anyway, virgin are back in my good books.
  • jon81uk
    jon81uk Posts: 3,891 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Lex068 said:
    Chino said:
    Lex068 said:
    Unfortunately virgin have the monopoly on speeds which is an unfair market as I’m sure you would agree.
    Why would anyone agree with that? Virgin Media (or, more specifically, its predecessor companies) invested in the infrastructure enabling it to offer its service. Nothing has stopped other companies from offering similar or better services if they choose to make the necessary infrastructure investment.
    I’m talking from a consumer point of view... I don’t know the reasons why British companies like BT didn’t invest and I’m sure you don’t know either. It’s just a shame we don’t more healthy competition. Its no easy task i’m sure. Anyway, virgin are back in my good books.
    Openreach (Used to be the bit of BT that does the infrastructure) is investing and building more fibre. 
  • A_Lert
    A_Lert Posts: 609 Forumite
    500 Posts Third Anniversary Name Dropper
    littleboo said:
    How do you use the internet? There is no point in paying for 350 Mbps is you don't use it, most households won't.
    This. I predict you could have a typical Openreach VDSL connection of about 80 down and provided it's equally reliable 99% of the time you won't even notice the difference. Virgin have got very good at selling us big numbers that we don't need. I'm a big nerd and I've been quite happy with 40 down.
  • Lex068
    Lex068 Posts: 25 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    littleboo said:
    How do you use the internet? There is no point in paying for 350 Mbps is you don't use it, most households won't.
    Downloading large files, watching 4K, and gaming mostly. Also the 350mm isn’t capped so it suits me. 
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