non payment from webuyanycar

jrai

my daughter sold a car to webuy two weeks ago on a friday. paid the next day payment fee, BUT no money received to date, and its now exactly two weeks. they apparently sent a driver to drive the car to a car auction a few days later, the car was driven for almost 18 miles down the motorway and the driver did something to the engine, and now refuse to pay two weeks later. They did this when THEY OWNED THE CAR. time for legal...lesson is, dont leave your car without money paid. never told us it was driven by driver on the motorway at high speeds, who could have driven it rough or ignore engine warning signs etc and done the engine. Lack of transparency for two weeks, they tried to hide it was driven 18 miles by contract driver. Told her it went for a second inspection, hiding the car was driven, until local Heathrow branch employee told us last night. tried to blame my daughter initially, even though she drove the car to branch and it was fully inspected on site before contract signed for sale. How bad is this, car is not in my daughter name anymore as dvla sent her notification already. Emails not being replied to and branch not returning calls or messages for two week, until finally Matthew who did the deal initially came back (real nice guy). £27,900 not paid, and they say car is now broken after they drove it. Told my daughter its been at local auction, and now back at Heathrow branch to collect. Daughter has had legal advise, and refused to collect. Solicitors monday is the only way now. Daughters a social worker and stressed out and panicking. will have to hire a car for work next week, which will form part of her claim in court. To make matters even worse, she placed a £1,000 deposit on a new replacement car on the weekend the old one was purchased by webuyanycar, and now dealer says deposit is lost due to not collecting in 7 days. Be very careful leaving your car without being paid first, something seriously wrong here if this company damages your car and refuses to pay and wants to return it damaged and not running. They will ignore emails and messages, its been a nightmare for her, its all her savings in that car.

JamoLew

Sounds like she got shut of a vehicle that she knew had pre-existing issues and hoped to get paid before this was discovered

What make,age,mileage was it - MOT ? FSH ? any previous garage work done on it ?

However - a car dealer is expected to make appropriate and necessary checks (especially over £28k) and still owe her

neilmcl

Something doesn't sound right to me here. A £28K car, owned by a social worker, sold to WBAC and is apparently so fragile that a quick trip along a motorway can wreck it. I don't buy it I'm afraid.

bris

We buy any car do not sell 28k cars at auction, they are a trade buyer for forecourts.

The only cars they sell at auction are the scrap they buy due too their commitment to buy any car. They offer such a low price for them though that if they do happen to be lumbered by them they will not lose any money at auction.

neilmcl

bris said:

We buy any car do not sell 28k cars at auction, they are a trade buyer for forecourts.

The only cars they sell at auction are the scrap they buy due too their commitment to buy any car. They offer such a low price for them though that if they do happen to be lumbered by them they will not lose any money at auction.

Not necessarily. WBAC and BCA are part of the same group and wouldn't surprise me if they don't push any car through the auction site. What I'm struggling with, amongst other things, is the notion that a social worker has a £28K car that they want to put through WBAC and take a significant loss at the same time as buying a new car, surely they would've just put the car in as part-exchange.

photome

I also think its a fishy tale, as others have said why not just trade it in?

maybe the OP will return with more detail

steampowered

£28k for a car that didn't drive a few miles? 

Not surprising they don't want to pay.

Murphybear

If I had a car worth £28k then WBAC wouldn’t get their paws on it.  I’d probably keep it.  I got a valuation for my ancient Toyota once and it was even funnier than I thought it would be. 

Flight3287462

jrai said:

my daughter sold a car to webuy two weeks ago on a friday. paid the next day payment fee, BUT no money received to date, and its now exactly two weeks. they apparently sent a driver to drive the car to a car auction a few days later, the car was driven for almost 18 miles down the motorway and the driver did something to the engine, and now refuse to pay two weeks later. They did this when THEY OWNED THE CAR. time for legal...lesson is, dont leave your car without money paid. never told us it was driven by driver on the motorway at high speeds, who could have driven it rough or ignore engine warning signs etc and done the engine. Lack of transparency for two weeks, they tried to hide it was driven 18 miles by contract driver. Told her it went for a second inspection, hiding the car was driven, until local Heathrow branch employee told us last night. tried to blame my daughter initially, even though she drove the car to branch and it was fully inspected on site before contract signed for sale. How bad is this, car is not in my daughter name anymore as dvla sent her notification already. Emails not being replied to and branch not returning calls or messages for two week, until finally Matthew who did the deal initially came back (real nice guy). £27,900 not paid, and they say car is now broken after they drove it. Told my daughter its been at local auction, and now back at Heathrow branch to collect. Daughter has had legal advise, and refused to collect. Solicitors monday is the only way now. Daughters a social worker and stressed out and panicking. will have to hire a car for work next week, which will form part of her claim in court. To make matters even worse, she placed a £1,000 deposit on a new replacement car on the weekend the old one was purchased by webuyanycar, and now dealer says deposit is lost due to not collecting in 7 days. Be very careful leaving your car without being paid first, something seriously wrong here if this company damages your car and refuses to pay and wants to return it damaged and not running. They will ignore emails and messages, its been a nightmare for her, its all her savings in that car.

For future reference.

jrai

Update - car was collected from Heathrow branch by recovery truck and taken to Land Rover specialist. Found water hose split, and no coolant in car. Found engine had overheated and and damaged head gaskets / head / internal engine damage. Car is now on at engine rebuilder, who are stripping it down to repair the engine fully. Question now is did the driver ignore temperature warning lights and carry on driving and do the damage. Who is responsible? at the time of damage, the car was the property of webuyanycar. To all the questions about my daughter owning a £27k car, she is mid level manager in social care, she has invested and developed a property portfolio for the last ten years, husband is also a mid level manager at a IT company. So yes they can afford to buy a nice car for the family, given they have saved and invested for a period of time.  

jrai

The reason the car was sold to wwebuyanycar in the first place was that they do not like the tyre kickers and messers they were getting when they advertised it for sale on autotrader. Various characters turning up on weekends at their home etc. Hence the sale to webuyanycar was more practical, or so they thought.