LLU and speed for different providers?

David333

Mister_G said:

David333 said:

Mister_G said:

You need to look at the VDSL figure, as I assume that's what Vodafone have quoted for fibre.  Also the VDSL Observed speeds will give you a clue to what is actually possible.

Mmm...why VDSL?  Those figures give a high of 50 and a low of 35, which is what Vodafone will have quoted me. I'm not sure I have fibre though? It's just through the phone line...

Are there figures in the VDSL observed speeds box? This will be from an actual measurement of the line (possibly from when Vodafone checked it).

The figures of 35-50 are the relevant ones for a "Fibre" connection.  In this context "fibre" is a bit of a misnomer, but that's what Ofcom allow for a VDSL/FTTC connection.

Ah, no. In the VDSL observed speeds box it's 7.89 download and 3.49 download, observed a couple of months ago. So this is what the line can take? It makes no difference about the LLU enabled/not enabled thing?

Mister_G

Right then.  It looks like your line is underperforming - and Vodafone realise this.  I suggest you lobby Vodafone to get Openreach to sort it.

Obviously, from the VDSL figures, it should be capable of delivering more than it is.

David333

Mister_G said:

Right then.  It looks like your line is underperforming - and Vodafone realise this.  I suggest you lobby Vodafone to get Openreach to sort it.

Obviously, from the VDSL figures, it should be capable of delivering more than it is.

Do you think it would make a difference changing to an LLU enabled company, or is that irrelevant?

matelodave

Probably irrelevant - mostly LLU was provided when the service was provided at the exchange rather than from a fibre enabled cabinet. Your problem seems to be either the quality or the distance you are from the cabinet or possibly there's no availability of a higher speed line (cabinet full or needs upgrading). Did you do your search on address, post code or an actual phone number.as it can make a big difference to the accuracy. Generally a phone number is most accurate as they can usually test the line but addresses and post codes are only really a best guess.

TBH it may well be a false hope that another provider could supply a better speed - in the end it comes down to what is available at the time you get connected.

David333

matelodave said:

Probably irrelevant - mostly LLU was provided when the service was provided at the exchange rather than from a fibre enabled cabinet. Your problem seems to be either the quality or the distance you are from the cabinet or possibly there's no availability of a higher speed line (cabinet full or needs upgrading). Did you do your search on address, post code or an actual phone number.as it can make a big difference to the accuracy. Generally a phone number is most accurate as they can usually test the line but addresses and post codes are only really a best guess.

TBH it may well be a false hope that another provider could supply a better speed - in the end it comes down to what is available at the time you get connected.

Yeah, I went with phone number...

iniltous

Although there is limited info provided, it seems to be that you have VDSL ( fibre to the cabinet ) so the LLU or not LLU provider is an irrelevant point as that wouldn’t make any difference, the FTTC kit is provided by Openreach, and changing provider to a LLU provider ( if Vodafone don’t currently provider your phone service using LLU ) will only change the telephony part of the service.
The proper question to be asked is why your FTTC service is so far below the expected speed ( posting the info requested would help ) , it could be you have a line fault that is affecting the speed , that ‘fault’ could be on the Openreach network , in which case your ISP should arrange OR to intervene, or the fault could be within your home , in which case it’s nothing to do with OR and getting OR to ‘check’ could result in a charge for an unnecessary visit.....your ISP ( Vodafone ) should be asking you to check your internal setup, this normally would be done by connecting your router to the master phone socket test port , eliminating any ‘internal’ wiring issues, they may also send you a new router if that is suspected to be the issue....if the speed stays lower than expected in the test socket , there is no reason why VF shouldn’t get OR to look at this for you, it’s unclear if you have had any interaction with VF over this , and if you have , what if anything , has been done to prove where the fault ( if there is one ) is.

If VF customer service is that bad , that they won’t get OR to look at this for you, if the issue has been proved external to your property , then changing provider may be a good idea ( but no need to consider only LLU , expecting that fact on its own to improve things ) , but if it’s a line problem , the line is the same and would affect service with the new provider ( LLU or non LLU ) it’s just that new provider may involve OR , whereas VF appear not to have done that.
TBH , you need to provide ( post ) your router stats and the full result from ( preferably with the router in the master socket test port ) 

https://www.broadbandchecker.btwholesale.com/
to give any usable advice....

Mister_G

I suspect that the fact that Vodafone have offered the price reduction means that they are happy to leave it as it is.  Changing ISP to a more proactive one may be the only way that it's going to get sorted.

David333

iniltous said:

Although there is limited info provided, it seems to be that you have VDSL ( fibre to the cabinet ) so the LLU or not LLU provider is an irrelevant point as that wouldn’t make any difference, the FTTC kit is provided by Openreach, and changing provider to a LLU provider ( if Vodafone don’t currently provider your phone service using LLU ) will only change the telephony part of the service.
The proper question to be asked is why your FTTC service is so far below the expected speed ( posting the info requested would help ) , it could be you have a line fault that is affecting the speed , that ‘fault’ could be on the Openreach network , in which case your ISP should arrange OR to intervene, or the fault could be within your home , in which case it’s nothing to do with OR and getting OR to ‘check’ could result in a charge for an unnecessary visit.....your ISP ( Vodafone ) should be asking you to check your internal setup, this normally would be done by connecting your router to the master phone socket test port , eliminating any ‘internal’ wiring issues, they may also send you a new router if that is suspected to be the issue....if the speed stays lower than expected in the test socket , there is no reason why VF shouldn’t get OR to look at this for you, it’s unclear if you have had any interaction with VF over this , and if you have , what if anything , has been done to prove where the fault ( if there is one ) is.

If VF customer service is that bad , that they won’t get OR to look at this for you, if the issue has been proved external to your property , then changing provider may be a good idea ( but no need to consider only LLU , expecting that fact on its own to improve things ) , but if it’s a line problem , the line is the same and would affect service with the new provider ( LLU or non LLU ) it’s just that new provider may involve OR , whereas VF appear not to have done that.
TBH , you need to provide ( post ) your router stats and the full result from ( preferably with the router in the master socket test port ) 

https://www.broadbandchecker.btwholesale.com/
to give any usable advice....

Apologies, I thought that I had posted the requested information. Attached is a screenshot. As far as I can recall, Vodafone went through the usual internal checks with me, 'carried out tests' on the line, said that was that, and gave me a discount. My connection allowed me to pretty much do what I wanted, so I accepted the discount and put up with the speed. Now I'm coming to the end of my contract and my needs have changed, so I'm looking into changing. I had hoped that moving to an LLU enabled provider would be a quick fix, but it seems not

iniltous

So your line if it were ‘clean’ would be expected to sync at around 35-50Mb, the observed speed of 7.8Mb way short of that , in fact way short of the ‘impacted’ range.
If you can access your router stats and post them, that may show your line as capable of more than it’s delivering , usually this would be the max attainable rate, the actual rate ( presumably around 8Mb ) and the noise margin.
There is obviously a problem or your line estimate is way off....often a way to do a ‘simple’ check is dialing 17070 and taking the quiet line test option , if the line isn’t ‘quiet’, but has crackles, pops etc then that indicates a problem that needs attention, this test should be done preferably with a wired phone ( not cordless ) and in the test socket 
TBH, I’m surprised that your current provider is willing to pay you compo for an underperforming line, rather than addressing the issue, changing provider ( LLU or non LLU ) may improve things , but chances are only after the transfer and then liaising with OR to fix whatever is wrong.
If you post your router stats , do that with the router in the master socket test port to eliminate any internal wiring issues

David333

iniltous said:

So your line if it were ‘clean’ would be expected to sync at around 35-50Mb, the observed speed of 7.8Mb way short of that , in fact way short of the ‘impacted’ range.
If you can access your router stats and post them, that may show your line as capable of more than it’s delivering , usually this would be the max attainable rate, the actual rate ( presumably around 8Mb ) and the noise margin.
There is obviously a problem or your line estimate is way off....often a way to do a ‘simple’ check is dialing 17070 and taking the quiet line test option , if the line isn’t ‘quiet’, but has crackles, pops etc then that indicates a problem that needs attention, this test should be done preferably with a wired phone ( not cordless ) and in the test socket 
TBH, I’m surprised that your current provider is willing to pay you compo for an underperforming line, rather than addressing the issue, changing provider ( LLU or non LLU ) may improve things , but chances are only after the transfer and then liaising with OR to fix whatever is wrong.
If you post your router stats , do that with the router in the master socket test port to eliminate any internal wiring issues

Router stats is the same test, but plugged into the ethernet port of the router? I'll rustle up an ethernet cable tomorrow. 

After issues in previous places I don't have much confidence in Openreach and I'm concerned that if they come out, they'll make it worse! I can live with it as it is. That's the problem...