Ryanair and chargeback and new flights

CKhalvashi

Thrugelmir said:

mit2 said:

If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

Why waste time when they have no need to. Ryanair have obviously have adapted their system to monitor customers who attempt to defraud them. I'm no fan of the airline but in this case you are in the wrong. Don't try playing clever if you don't like the other party being equally aggressive. 

Completely agree, I'm possibly one of the most anti-Ryanair people here, however fail to see where they've done anything wrong in this case.

[Deleted User]

Read the other replies and all saying how it is so although you are upset at the way Ryanair obtained their money back it really doesn’t make any difference to you or your October flights as they would have got their December flight money returned to them anyway so if they hadn’t done it that way you would be twice the amount out of pocket by this point.  In fact they have probably done you a favour by cancelling the rearranged flight for you if this is what they have done but double check that or they will be chasing you for the October flights at some point!  

superbigal

I note you actually turned up as well so would have been quite happy to get to your destination.

User_101122

mit2 said:

Ok, you are entitled to  your thought process, my view is that customer service knew that and you might find it irrelevant that the amount is the same but I believe that they charged the difference to  get full amount back. If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

Of course they knew this, they saw an opportunity to get their debt paid and they took it.  Had they have told you what their intentions were you wouldn’t have paid them the £300 would you?

They played you at your own game and this time they’ve won.

Pollycat

michael1234 said:

mattyprice4004 said:

I get that you're brassed off, but you need to accept that the replies you've had are correct and Ryanair are entitled to do this. 
The chargeback process isn't a court so if Ryanair disagree they're entitled to pull the money from elsewhere - which is what they've done. 
You not being able to travel due to entry requirements is a 'you' problem not a Ryanair problem - as such is your loss to bear. You were not entitled to a refund and chose to initiate a chargeback anyway, so calling Ryanair's moral fibre into question seems dubious at best, ironic at worst. 
Sorry, but you don't seem to be getting the point with the 'softly softly' approach so I've put it in black and white for you. 

[Post deleted by Forum Team]

michael1234

Do you think it's reasonable for the OP to claim money back from Ryanair when the flight went ahead?

Do you think it's reasonable for Ryanair to foot the bill for the OP's unused flights when the OP's own insurance company refused to pay out?

JamoLew

michael1234 said:

mattyprice4004 said:

I get that you're brassed off, but you need to accept that the replies you've had are correct and Ryanair are entitled to do this. 
The chargeback process isn't a court so if Ryanair disagree they're entitled to pull the money from elsewhere - which is what they've done. 
You not being able to travel due to entry requirements is a 'you' problem not a Ryanair problem - as such is your loss to bear. You were not entitled to a refund and chose to initiate a chargeback anyway, so calling Ryanair's moral fibre into question seems dubious at best, ironic at worst. 
Sorry, but you don't seem to be getting the point with the 'softly softly' approach so I've put it in black and white for you. 

[Post deleted by Forum Team]

That would be against the T&Cs of the Forum (classed as advertising)

ratechaser

michael1234 said:

mattyprice4004 said:

I get that you're brassed off, but you need to accept that the replies you've had are correct and Ryanair are entitled to do this. 
The chargeback process isn't a court so if Ryanair disagree they're entitled to pull the money from elsewhere - which is what they've done. 
You not being able to travel due to entry requirements is a 'you' problem not a Ryanair problem - as such is your loss to bear. You were not entitled to a refund and chose to initiate a chargeback anyway, so calling Ryanair's moral fibre into question seems dubious at best, ironic at worst. 
Sorry, but you don't seem to be getting the point with the 'softly softly' approach so I've put it in black and white for you. 

[Post deleted by Forum Team]

Very odd post, which seems to mirror a number of other similar posts you have made. Not sure why you think that giving an opinion here is actionable in court, but aside from your general sense of negativity about this forum, you may want to reflect on the fact that what you are saying could itself be viewed as a veiled threat to other posters.

Perhaps you would be better off stepping away from the keyboard, or finding a different forum that is better aligned to your own particular values?

GingerTim

I'm sure the authorities will be kicking in the doors of MSE HQ as we speak, in order to identify anonymous internet rando mattyprice4004 for offering an opinion to anonymous internet rando mit2 on a public forum.

CKhalvashi

michael1234 said:

mattyprice4004 said:

I get that you're brassed off, but you need to accept that the replies you've had are correct and Ryanair are entitled to do this. 
The chargeback process isn't a court so if Ryanair disagree they're entitled to pull the money from elsewhere - which is what they've done. 
You not being able to travel due to entry requirements is a 'you' problem not a Ryanair problem - as such is your loss to bear. You were not entitled to a refund and chose to initiate a chargeback anyway, so calling Ryanair's moral fibre into question seems dubious at best, ironic at worst. 
Sorry, but you don't seem to be getting the point with the 'softly softly' approach so I've put it in black and white for you. 

[Post deleted by Forum Team]

That does sound rather threatening.

I'm not a trained lawyer, but I do have have experience in business, so I probably know about as much as a consumer law specialist, and can also answer thousands of posts on a large array of topics with reasonable accuracy. When I was getting started, money was tight and a lot of research into various legislation to get terms and conditions etc written was done. When passed to a lawyer (as it's cheaper to have one check something than write it), not a lot was changed in terms of content.

If we feel another poster is incorrect, we will highlight this openly. Nobody seems to believe that others are incorrect here with the exception of you and the OP, and there is only one reasonable explanation to that. With many matters, 2 lawyers will have 3 opinions on the application of legislation.

This forum has given a lot to me over the years, and I feel it is only fair to give something back, however anything posted is on a non-advice basis and done in my spare time. I am more than happy to repay the OP exactly what they have paid me for my advice in compensation, even double will be an acceptable resolution just to not be sued

MSE_Laura_F

mit2 said:

Good evening, I recently started a chargeback process for £1192.11  with Ryanair, due to my flight still going at Christmas and being unable to fly due to restrictions in Spain. I had a further flight booked in May , which I requested to move to October last Sunday , they did this at a further cost of £300, no problem. Today I have found that I can not access the flight on the app, after speaking to customer service they say that I have an outstanding balance due to the chargeback of £1192.11.  On investigating the new charge for the flights and the move ii comes to  exactly £1192.11, they are saying that if I want to fly in October I have to pay a further £1192.11, Have I just been done over by Ryanair??? is this legal? What are the chances that the new flight and the charge back are the same amount?

mit2, I'd be very interested in hearing more about this from you. Thanks for sharing this on the Forum - it's a shame I didn't spot it earlier.

Please send me a private message if you're willing to chat.

Thank you,

MSE Laura F