Ryanair and chargeback and new flights

MattMattMattUK

mit2 said:

I think  you mis understand at the moment Ryanair have all the money due to them , as they have cancelled our October flight ( but we have paid £1192.11)  and used the money for the cancelled chargeback. So we have no flight for October 

Can you clarify:
How much did you pay for the Christmas flight?
How much did you receive back via the chargeback process?
Did you pay for the flights you have booked in Oct 21 via a new payment?

mit2

I paid 1192.11 for the xmas flights and received £1192.11 via charge back. I then paid £892.11 for the original May flights, then on Sunday moved them to October at a cost of £300 , so have paid in total for October £1192.11 ( only noticed that tonight)  . They were all paid by the same payment method. The flights for May were originally booked after the chargeback. 

MattMattMattUK

mit2 said:

I paid 1192.11 for the xmas flights and received £1192.11 via charge back. I then paid £892.11 for the original May flights, then on Sunday moved them to October at a cost of £300 , so have paid in total for October £1192.11 ( only noticed that tonight)  . They were all paid by the same payment method. The flights for May were originally booked after the chargeback. 

The fact that the amounts are the same is irrelevant. The most recent payments of £892.11 and £300 are for thr new flights. The Christmas flights were not eligible for a refund and the charge back was incorrect, as you received the money back via the chargeback process you still owe Ryan Air £1,192.12 for the Christmas 2020 flights, this is a debt, Ryan Air are within their rights to pursue you for this amount and to refuse you boarding or access to flights until you have paid them in full.

mit2

Ok, you are entitled to  your thought process, my view is that customer service knew that and you might find it irrelevant that the amount is the same but I believe that they charged the difference to  get full amount back. If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

mit2

Ok, you are entitled to  your thought process, my view is that customer service knew that and you might find it irrelevant that the amount is the same but I believe that they charged the difference to  get full amount back. If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

MattMattMattUK

mit2 said:

Ok, you are entitled to  your thought process, my view is that customer service knew that and you might find it irrelevant that the amount is the same but I believe that they charged the difference to  get full amount back. If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

You asked for a response, I have given you one based on the legislation, an answer is not wrong because you do not like it.

They have charged you for two sets of flights, you claimed a chargeback for one to which you were not entitled. It is entirely legal for them to charge you the same amount for the second set of flights.

They can challenge the chargeback process, they can do nothing and choose to blacklist you from flying with them again, they can take you to court, obtain a CCJ and enforce the debt. You owe them the money, the only issue is how they choose to enforce that debt.

CKhalvashi

mit2 said:

Ok, you are entitled to  your thought process, my view is that customer service knew that and you might find it irrelevant that the amount is the same but I believe that they charged the difference to  get full amount back. If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

Yes, a company is allowed to offset one debt any asset you may hold with them.

As the amounts are the same and the second set of flights have been cancelled, Ryanair will offset your debt from the first flight against your refund from the second, therefore you will receive £0 in refund.

This is known as the 'Right to set off', and whilst usually used by banks, is completely relevant here in these circumstances.

If you believe you are owed additional funds by Ryanair after you receive your £0 refund, you are welcome to have this battled in the Irish courts, as is your right.

Upsidedownandaround

mit2 said:

That does not answer the question that they requested 300 last Sunday to move my flight so they could get the exact amount back, they were not exactly honest were they? Morally corrupt. I understand exactly where you are coming from regarding the flight going, we were the unlucky ones, other flights were cancelled but it was against the law to travel, again not my fault, what you are saying is someone has to lose,  so it's me not Ryanair.

In fairness there view may be you weren't exactly honest and morally corrupt when doing a chargeback for breach of contract when there wasn't one by them.

mattyprice4004

I get that you're brassed off, but you need to accept that the replies you've had are correct and Ryanair are entitled to do this. 
The chargeback process isn't a court so if Ryanair disagree they're entitled to pull the money from elsewhere - which is what they've done. 
You not being able to travel due to entry requirements is a 'you' problem not a Ryanair problem - as such is your loss to bear. You were not entitled to a refund and chose to initiate a chargeback anyway, so calling Ryanair's moral fibre into question seems dubious at best, ironic at worst. 
Sorry, but you don't seem to be getting the point with the 'softly softly' approach so I've put it in black and white for you. 

Thrugelmir

mit2 said:

If they are challenging the charge back they should use the formal process with the bank as they still have 20 days left to challenge it, but instead got it back through the back door, is that even legal?

Why waste time when they have no need to. Ryanair have obviously have adapted their system to monitor customers who attempt to defraud them. I'm no fan of the airline but in this case you are in the wrong. Don't try playing clever if you don't like the other party being equally aggressive.