We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Bulb not seeing the light

12467

Comments

  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    D_P_Dance said:
    I read that a reading had been given?  To give a reading your wife must have taken over the account?

    Indeed, by me, my wie has had no dealings with Bulb.

    Are you telling the forum at the end of the tenancy your wife  did not register with the deemed provider or provide meter readings because you believed she did not have a contract with them?

    My  wife has had no contact with the company. whatsoever.    I have engaged fully with them.  The tenant, although one of the most troublesome I have ever had, did nothing wrong,   (except fly tipping a sofa in the car park three days after the tenancy ceased), but that is not a story for this forum.

    Wild 666  WRT the tenant and Bulb, he did everything he should have don.  Yes of course he gave a forwarding address, in fact he move to a flat a mile away from me. 

    I think that the misunderstanding may have arisen because my wife and the tenant both speak Hindi,  and the tenant's English is poor.  He may have passed on my wife's name to the company as most of the landlord/tenant interaction was conducted in Hindi.  .  


    So you gave a reading.

    Was it an opening reading  and you did in fact register for a new account?

     Or did you use the tenants account to provide this reading?

    Please perhaps rather than drip feeding info.

    You can give an accurate post explaining all how this happened?

    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • Speaking Hindi doesn’t absolve anyone of paying bills.
    this is a mix up from the start, if you need help we need bill info such as reads used dates tariffs etc then we can all advise you accordingly.
    Be happy, it's the greatest wealth :)
  • D_P_Dance
    D_P_Dance Posts: 11,547 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 13 March 2021 at 1:11PM
    Hasbeen, with respect, all of your questions have been answered already,

    I gave a reading when my tenant moved out.  I told the company that I would be responsible for all consumption until further notice.  The estimated bill was for £130 which was later  reduced to £30.80 which has now been paid

    However my concern  is that my wife, who was never a party to the contract, has been dunned by their agent five times.  To this end she has requested an SAR under the GDPR.  If we find there has been wrongdoing by Bulb under privacy legislation  she will consider litigation.  Courts are presently awarding a maximum of circa £500 for such breaches 

    You never know how far you can go until you go too far.
  • D_P_Dance
    D_P_Dance Posts: 11,547 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Speaking Hindi doesn’t absolve anyone of paying bills.

    Has anyone ever suggested it does?

    .. this is a mix up from the start, 

    Indeed, but none of it my doing,   It is the result of employing poorly trained staff and foreign call centres imo
    You never know how far you can go until you go too far.
  • Tallerdave
    Tallerdave Posts: 321 Forumite
    100 Posts Name Dropper
    Any letting agent still putting stupid terms about energy suppliers in ASTs is a muppet and incompetent.  If I was a prospective tenant I'd have refused to sign until it was taken out. When we rented our current home I had to return the tenancy agreement with 11 errors highlighted,  which were all corrected without question.  Embarrassing though. 
  • D_P_Dance
    D_P_Dance Posts: 11,547 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Also, LAs like to to add a clause claiming commission if you sell to a tenant.  The OFT put a stop to that, it cost Foxtons £4.4 million.

    https://assets.publishing.service.gov.uk/media/555de49a40f0b669c400015b/stakeholder-letter.pdf
    You never know how far you can go until you go too far.
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    D_P_Dance said:
    Hasbeen, with respect, all of your questions have been answered already,

    I gave a reading when my tenant moved out.  I told the company that I would be responsible for all consumption until further notice.  The estimated bill was for £130 which was later  reduced to £30.80 which has now been paid

    However my concern  is that my wife, who was never a party to the contract, has been dunned by their agent five times.  To this end she has requested an SAR under the GDPR.  If we find there has been wrongdoing by Bulb under privacy legislation  she will consider litigation.  Courts are presently awarding a maximum of circa £500 for such breaches 

    Thankyou. There has been many small parts of information supplied in different posts. It was difficult to put all together.

    So the account is in your or your wife's name. The account has been paid and is up to date.

    Your only concern now is providing proof to courts  of any wrongdoing.

    As per one of my previous posts, I would consider £500 claim as applicable.

    And as said befor,e please keep the thread updated to help others in a similar situation in future. 
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • sgun
    sgun Posts: 725 Forumite
    Part of the Furniture 500 Posts Name Dropper
    If you log into your Bulb account you can check the name on the account. If it is in your name then how has Bulb given your wife's  name to a debt collector? They would only use the name and address on the account. They aren't able to randomly give a different name to a debt collector. If the account was in your wife's name and it hadn't been paid then of course the letters would come addressed to your wife. I can't see what the problem is.
  • D_P_Dance
    D_P_Dance Posts: 11,547 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It was difficult to put all together.

    Perhaps, but there was no need to..  I was not seeking any help or advice wrt switching or supply,  merely how much people thought I should sue them for for the harassment and stress they were inflicting on my wife, 



    You never know how far you can go until you go too far.
  • Robin9
    Robin9 Posts: 12,328 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I can't understand why your wife should be chased for such a small amount -the estimated £100 or actual £30 - in such a short period of time. 
    Never pay on an estimated bill. Always read and understand your bill
Meet your Ambassadors

Categories

  • All Categories
  • 346.6K Banking & Borrowing
  • 251.4K Reduce Debt & Boost Income
  • 451.4K Spending & Discounts
  • 238.8K Work, Benefits & Business
  • 614.2K Mortgages, Homes & Bills
  • 174.8K Life & Family
  • 252K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.