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Who do I escalate this to?

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  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 14 March 2021 at 2:29PM
    Pollycat said:
    You know that wearing a mask doesn't remove the risk? That those wearing masks are still posing a risk to other customers and staff? Are they going to refuse access to their staff members who can't wear a mask for medical reasons, because they pose a risk to shoppers/staff? 

    WHO recommend NOT to use a single layer fabric mask. They recommend a mask should have 3 layers. An inner absorbent layer, a middle woven later and an outer non-absorbent layer. You're supposed to wash your hands before even touching the mask, never touch the front of the mask etc. 

    How many people do you see wearing masks that fit that description? Because most people I see are wearing the single layer ones. Which they usually apply just before walking into the shop and don't stop to wash their hands or trolley/basket. 

    But they are following government guidelines in wearing a face covering.

    In the context of the coronavirus (COVID-19) outbreak, a face covering is something which safely covers the nose and mouth.

    There are many types of face coverings available. Cloth face coverings and disposable face coverings work best if they are made with multiple layers (at least 2) and form a good fit around the face. Bandanas or religious garments may be used but are likely to be less effective if they do not fit securely around the face.

    Although it says that 2 layers work best, it doesn't say face coverings of at least 2 layers thick are mandatory.
    (applies to England)


    So are those who are exempt! They too are following government guidelines 
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • Pollycat
    Pollycat Posts: 35,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    So are those who are exempt! They too are following government guidelines 
    So neither the people wearing single layer face coverings nor the people who are exempt are doing anything wrong.
    So why mention single layer face coverings?

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 14 March 2021 at 3:54PM
    Pollycat said:
    So are those who are exempt! They too are following government guidelines 
    So neither the people wearing single layer face coverings nor the people who are exempt are doing anything wrong.
    So why mention single layer face coverings?

    Because the poster I was replying to seems to think a shop can discriminate against those who are exempt, on the basis that those exempt people pose a risk to the other shoppers and staff. 

    My post was just highlighting that it's unlikely to be justifiable given the risk that other shoppers and staff pose to other shoppers & staff. That wearing a mask (particularly a single layer one that is not recommended by scientific/medical professionals) doesn't make you "safe". It's just one possible thing that people can do to try and help limit the infection. 


    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • Pollycat said:
    You know that wearing a mask doesn't remove the risk? That those wearing masks are still posing a risk to other customers and staff? Are they going to refuse access to their staff members who can't wear a mask for medical reasons, because they pose a risk to shoppers/staff? 

    WHO recommend NOT to use a single layer fabric mask. They recommend a mask should have 3 layers. An inner absorbent layer, a middle woven later and an outer non-absorbent layer. You're supposed to wash your hands before even touching the mask, never touch the front of the mask etc. 

    How many people do you see wearing masks that fit that description? Because most people I see are wearing the single layer ones. Which they usually apply just before walking into the shop and don't stop to wash their hands or trolley/basket. 

    But they are following government guidelines in wearing a face covering.

    In the context of the coronavirus (COVID-19) outbreak, a face covering is something which safely covers the nose and mouth.

    There are many types of face coverings available. Cloth face coverings and disposable face coverings work best if they are made with multiple layers (at least 2) and form a good fit around the face. Bandanas or religious garments may be used but are likely to be less effective if they do not fit securely around the face.

    Although it says that 2 layers work best, it doesn't say face coverings of at least 2 layers thick are mandatory.
    (applies to England)


    So are those who are exempt! They too are following government guidelines 
    Great response and a fact. I want to see everyone wear a mask but some can't, hence the governments recognition of those exmept.
  • Pollycat
    Pollycat Posts: 35,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Great response and a fact. I want to see everyone wear a mask but some can't, hence the governments recognition of those exmept.
    What you "want to see" is irrelevant.
    I wear a mask in the places I'm required to .
    I don't wear it around my neck.
    I don't fiddle with it.
    I generally take 3 out with me whenever I go shopping:
    • 1 for the bus journey to the shop
    • 1 for inside the shop
    • 1 for the bus journey home
    They are washed after every use.

  • justworriedabit
    justworriedabit Posts: 916 Forumite
    500 Posts Photogenic Name Dropper
    edited 14 March 2021 at 4:22PM
    Pollycat said:
    So are those who are exempt! They too are following government guidelines 
    So neither the people wearing single layer face coverings nor the people who are exempt are doing anything wrong.
    So why mention single layer face coverings?

    Because the poster I was replying to seems to think a shop can discriminate against those who are exempt, on the basis that those exempt people pose a risk to the other shoppers and staff. 

    My post was just highlighting that it's unlikely to be justifiable given the risk that other shoppers and staff pose to other shoppers & staff. That wearing a mask (particularly a single layer one that is not recommended by scientific/medical professionals) doesn't make you "safe". It's just one possible thing that people can do to try and help limit the infection. 


    I knew where you was coming from and IMHO your post is accurate.
    As I said in my previous post to you, I want to see everyone wear one but recognise the fact they can't due to medicals, hence the governments rules that allow exemptions.
    We do our bit and IMO, those that wilfully do not wear one IE can but won't are increasing the risk for the others. We wear high grade masks when our but rarely as most of everything is online.

    IMO it is discrimination just to refuse someone entry if they are not wearing a face covering/mask as you said, the government has made exemptions and there are there for a reason therefore the shop/etc should give the person a chance to explain.

  • Pollycat
    Pollycat Posts: 35,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    I think it would be better all round if people stopped getting involved in who is wearing face coverings and who isn't wearing them and why.
    I wear mine.
    I mind my own business.
    I don't mutter about the bloke 2 doors down who might be exempt from wearing a face covering. Or might not.
    I don't tut about the woman who gets on the bus the stop after me who might be exempt from wearing a face covering. Or might not.

    The OP of this thread hasn't even said if she is sure the person who asked her to leave was speaking officially on behalf of the company or unofficially expressing his opinion.
    The OP has not said if there were signs stating 'no masks, no entry'.
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