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Who do I escalate this to?

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Comments

  • If it really really is 'illegal' on the grounds of discrimination, I would very much like to see chapter and verse on that law. 

    Costco, as mentioned upthread, take the view that it's perfectly ok to refuse access to anyone without a mask or visor. I suppose there may be a technicality there around it being a members club of sorts, but at the same time I'd be surprised if there was anything in your agreement with them as a member that could override your rights under discrimination laws.

    And Costco are a big company, with lots of lawyers - doesn't make them automatically right, but suggests that this isn't just some off the wall rogue policy.

    So as I said, before we get all frothed up about escalations, chapter and verse on this please?
    Its the Equality Act 2010:
    https://www.gov.uk/guidance/equality-act-2010-guidance
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    od244051 said:
    For me Matt, those who don’t wear masks are customers under 30 and many live in the 200 council flats estate five minutes from work 
    What a judgemental assumption.
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • OP, your best solution is to order what you need over the internet, then you won’t risk offending anyone, lanyard or not.  
  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 10 March 2021 at 10:33PM
    If it really really is 'illegal' on the grounds of discrimination, I would very much like to see chapter and verse on that law. 

    Costco, as mentioned upthread, take the view that it's perfectly ok to refuse access to anyone without a mask or visor. I suppose there may be a technicality there around it being a members club of sorts, but at the same time I'd be surprised if there was anything in your agreement with them as a member that could override your rights under discrimination laws.

    And Costco are a big company, with lots of lawyers - doesn't make them automatically right, but suggests that this isn't just some off the wall rogue policy.

    So as I said, before we get all frothed up about escalations, chapter and verse on this please?
    Its the Equality Act 2010:
    https://www.gov.uk/guidance/equality-act-2010-guidance
    Sometimes the underlying "condition" may not be classed as a disability and therefore the lack of ability to wear a mask cannot be discrimination on the grounds of a disability since one may not actually exist (in the medico/legal definition)
  • theoretica
    theoretica Posts: 12,690 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If it really really is 'illegal' on the grounds of discrimination, I would very much like to see chapter and verse on that law. 

    Costco, as mentioned upthread, take the view that it's perfectly ok to refuse access to anyone without a mask or visor. I suppose there may be a technicality there around it being a members club of sorts, but at the same time I'd be surprised if there was anything in your agreement with them as a member that could override your rights under discrimination laws.

    And Costco are a big company, with lots of lawyers - doesn't make them automatically right, but suggests that this isn't just some off the wall rogue policy.

    So as I said, before we get all frothed up about escalations, chapter and verse on this please?
    Its the Equality Act 2010:
    https://www.gov.uk/guidance/equality-act-2010-guidance
    Which has a particular definition of disability - leading to ridiculous situations for instance it seems to be legal to discriminate against someone temporarily using a wheelchair following an accident.

    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • mobilejo
    mobilejo Posts: 333 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    A shop can refuse entry for any reason, 
    No it can't.
    If a business refuses to serve a customer on discriminatory grounds, it is illegal. That is extremely basic law - Equality Act 2010.
    Try running a shop with an enforced "no black people" policy and see how that works out for you.
  • Barny1979
    Barny1979 Posts: 7,921 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    mobilejo said:
    A shop can refuse entry for any reason, 
    No it can't.
    If a business refuses to serve a customer on discriminatory grounds, it is illegal. That is extremely basic law - Equality Act 2010.
    Try running a shop with an enforced "no black people" policy and see how that works out for you.
    What if it refuses entry to "Karens"?
  • tooldle
    tooldle Posts: 1,602 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Interestingly, I had reason to visit my GP surgery yesterday. They have a large sign on their front door which says, "no mask, no entry".
  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 12 March 2021 at 8:20AM
    mobilejo said:
    A shop can refuse entry for any reason, 
    No it can't.
    If a business refuses to serve a customer on discriminatory grounds, it is illegal. That is extremely basic law - Equality Act 2010.
    Try running a shop with an enforced "no black people" policy and see how that works out for you.
    They actually can - they don't even have to give a reason


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