Freeware to monitor Broadband interruptions

molerat

Robin9 said:

He believes is a router or router configuration problem.

So he hadn't got a clue then.

What software version is on the router ?

Why did you get a replacement router ?

The best way to get these problems resolved can often be through the Plusnet Community forums.

Robin9

We are pursuing through Plusnet with a formal complaint who are escalating the issue with OR.

It was OR who replaced the router on the second of 4 visits.

Robin9

It seems I am not alone with Plusnet problems
forums.moneysavingexpert.com/discussion/6249085/plusnet-broadband-lots-of-problems#latest

The Plusnet fix for this customer was to change from 5Ghz to 2.4Ghz  but at cost in speed.

molerat

Changing from 5Ghz to 2.4Ghz, or at least separating the bands, is only for the actual wifi and in the vast majority of uses has negligible impact on users / device use.  Many devices do not like SSID sharing across the 2 bands and is a recommended way to alleviate the problem across many providers and router brands.  This though does not seem to be anything to do with your particular problem.

Have you checked your router is using the latest firmware version ?

Robin9

Have you checked your router is using the latest firmware version ?

I will do - the router is not in my house 

Robin9

Version 4.7.5.1.83.8.263

5 GHz