Employer to deduct months worth of parking invoices when they have had conf of refund

FuzzyDuck1

Half_way said:

If its not already been asked, but do you know who owns the car park - that is who allowed parking eye to operate there?

You could try kicking up a fuss with them, state how much their actions in allowing an un regulated private parking company to operate there have cost you both financially and in terms of time

I did think about searching the land registry but as The Range were able to get PE to cancel these Parking Charge Notices it has been sorted to an extent as they have cancelled them. Might be worth finding out though and passing on a complaint especially as on one of the days PE sent two parking charge notices for the same day!  Two lots of admin on those due to that. 

Thanks!

Coupon-mad

Can you send me the PCN numbers and the proof that ParkingEye said they were refunding these in January?  Send me a pm and I will raise this with the BPA because it shouldn't take this long and is about to put you into financial hardship for no reason.

1505grandad

When sitting down with the Fleet Manager you might also confirm that there are no legal issues as mentioned in the post by Redx:-

Today at 11:03AM edited Today at 11:04AM

"Maybe it's me but I still haven't worked out how the driver (or the OP) has a legal ability to drive this vehicle on public roads , insured etc , without there being a signed contract , lease or hire , in place. Meaning a trail from registered keeper to the actual driver for any council or Police notices for speeding or other penalties or offences"

Unless you are certain that relevant contracts exist it worries me that companies are seemingly allowing employees to drive uninsured. Ignorance is no defence.

FuzzyDuck1

Coupon-Mad
Thank you. I have no proof at the moment that PE haven’t paid back to Nexus (5 of them) and Europcar (the other one) as they were the companies who paid PE, then Invoiced Alphabet incl an admin charge. Alphabet (who my employer has their contract with) then invoiced my company with a further Admin Fee. As far as I am aware, my employer (Fleet manager) should be liaising with Alphabet to get them to speak to both Nexus and Europcar to investigate any refund that’s been received by them. I can see the general consensus on PPC’s isn’t a good one, but reporting them to BPA when they may have refunded within the 28 days may be a little unfair if in fact they have refunded as promised. Please let me know if you agree or disagree and will take it from there. Thank you so much for your help x

FuzzyDuck1

1505grandad said:

When sitting down with the Fleet Manager you might also confirm that there are no legal issues as mentioned in the post by Redx:-

Today at 11:03AM edited Today at 11:04AM

"Maybe it's me but I still haven't worked out how the driver (or the OP) has a legal ability to drive this vehicle on public roads , insured etc , without there being a signed contract , lease or hire , in place. Meaning a trail from registered keeper to the actual driver for any council or Police notices for speeding or other penalties or offences"

Unless you are certain that relevant contracts exist it worries me that companies are seemingly allowing employees to drive uninsured. Ignorance is no defence.

I am insured to drive the vehicle I just haven’t ever seen a lease agreement or signed anything. My name and personal address is shown on all invoices relating to the parking charges from Nexus to Alphabet and Europcar to Alphabet so they are aware of who the company car is allocated to. As a guess (and will confirm on Monday with my employer), I think my employer didn’t realise the importance of asking me to sign an agreement and relying on terms and conditions set out in my employment contract and handbook in relation to these types of issues. I didn’t sign for the car when it arrived as I wasn’t at home at the time so keys were just posted through the door. I was just asked to email my company to confirm the car has been received and to name my spouse should I wish to have them included on the insurance. 

Fruitcake

Not quite the same as your situation, but when we used hire cars at work, my employer had an agreement with the hire company that any employee was permitted to drive the car provided they had a licence to do so.
We never signed any contract with the company. The person collecting the car would sign the hire agreement, but another employee in the car, or at the away site where we were working could legally and contractually drive the car without ever have to sign for it.

I'm guessing that perhaps your employer has a similar type agreement with the lease company whereby the employee is not required to sign a contract in order to drive a vehicle leased to the employer.

Redx

Bear in mind that said spouse never received any PCN s as far as I know , so no chain was followed , nor did the true lessee or keeper receive any either , so there is a breakdown in communication , if these had been nip notices for speeding or congestion charges etc in London , then it could be very serious if there is no clear path to the driver perpetrator or keeper

You would hope none of those had happened meaning this chain still needs sorting out , this burying heads in sand cannot help and is definitely a hindrance

This isn't about what you can or cannot afford , it's a much bigger problem for everyone involved

FuzzyDuck1

Redx said:

Bear in mind that said spouse never received any PCN s as far as I know , so no chain was followed , nor did the true lessee or keeper receive any either , so there is a breakdown in communication , if these had been nip notices for speeding or congestion charges etc in London , then it could be very serious if there is no clear path to the driver perpetrator or keeper

You would hope none of those had happened meaning this chain still needs sorting out , this burying heads in sand cannot help and is definitely a hindrance

This isn't about what you can or cannot afford , it's a much bigger problem for everyone involved

I completely agree. This definitely needs to be highlighted by my company as if it were a fine given out by authority as you say, an the driver wasn’t notified ..... 
I’m hoping when I point out the dates in which they were received to when they were passed to the company regardless of if they were paid or not 47 days from date of issue is not acceptable by any means regardless. Thank you for your help. Ive so far been disregarded by the Fleet Manager but think when I point out the time it’s taking to go through various channels to end up with the motorist as it’s in black and white they might actually speak to their contacts to get future issues resolved in a correct process with reasonable timescales. 

Redx

Also bear in mind that a parking company has 6 months to obtain keeper details from the DVLA database by electronic means , in their Kadoe contract , then one month to notify a keeper with their first NTK

We have no idea what the timescales are between the Registered keeper and all sub contractor companies , we haven't seen those contracts , neither have you , you would expect those contracts to specify the limits for payment of invoices

Coupon-mad

FuzzyDuck1 said:

Coupon-Mad
Thank you. I have no proof at the moment that PE haven’t paid back to Nexus (5 of them) and Europcar (the other one) as they were the companies who paid PE, then Invoiced Alphabet incl an admin charge. Alphabet (who my employer has their contract with) then invoiced my company with a further Admin Fee. As far as I am aware, my employer (Fleet manager) should be liaising with Alphabet to get them to speak to both Nexus and Europcar to investigate any refund that’s been received by them. I can see the general consensus on PPC’s isn’t a good one, but reporting them to BPA when they may have refunded within the 28 days may be a little unfair if in fact they have refunded as promised. Please let me know if you agree or disagree and will take it from there. Thank you so much for your help x

I would put the enquiry in such a way as to point out the effect on you and seek reassurance that these refunds have been paid, and when.  Then you can use the reply to show Alphabet.   I wouldn't go in all guns blazing but I do have a BPA contact for unusual cases that concern me, and yours is one.

And you could then still dispute and raise to the BVRLA ADR, the 'admin fees' that Alphabet have added on, because they must represent the cost of them paying which can't possibly be over £200.