RAC complaint - serious car damage

Tanjawi

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

Tanjawi

Jumblebumble said:

George_Michael said:

Tanjawi said:

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

If it gets to court and if a judge agrees with you, all the RAC will owe you is an engine with about 110,000 miles on it and which idles rough, judders and makes a knocking noise.

And is just about to seize.

About to seize and the expert still advised the customer to drive the car? Sounds great. 

williamgriffin

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

So what service were you using when you called them out recovery or home start? 

It started and drove you you weren't broken down. In those circumstances I would have called the garage. 

Tanjawi

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

So what service were you using when you called them out recovery or home start? 

It started and drove you you weren't broken down. In those circumstances I would have called the garage. 

Both. 
Car started but so do many cars when owners call RAC. There are many scenarios where a car is driveable but maybe not safe to drive? I am not a mechanic, my car was idling rough and juddering so I called RAC. If they couldn't remove the juddering and settle the engine, the next step should have been tow to the garage as unable to fix on the spot/roadside/home.

williamgriffin

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

So what service were you using when you called them out recovery or home start? 

It started and drove you you weren't broken down. In those circumstances I would have called the garage. 

Both. 
Car started but so do many cars when owners call RAC. There are many scenarios where a car is driveable but maybe not safe to drive? I am not a mechanic, my car was idling rough and juddering so I called RAC. If they couldn't remove the juddering and settle the engine, the next step should have been tow to the garage as unable to fix on the spot/roadside/home.

But you drove it so it wasn't broken down. 

“breakdown”/“break down”/“broken–down” means an event during the policy period that stops the vehicle from being driven because of a mechanical or electrical failure, including as a result of battery failure or flat tyres but not as a result of mis–fuel, road traffic collision, fire, flood, theft, acts of vandalism, or any driver–induced fault;

You should have refused to drive it, some of this is your fault. 

Tanjawi

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

So what service were you using when you called them out recovery or home start? 

It started and drove you you weren't broken down. In those circumstances I would have called the garage. 

Both. 
Car started but so do many cars when owners call RAC. There are many scenarios where a car is driveable but maybe not safe to drive? I am not a mechanic, my car was idling rough and juddering so I called RAC. If they couldn't remove the juddering and settle the engine, the next step should have been tow to the garage as unable to fix on the spot/roadside/home.

But you drove it so it wasn't broken down. 

“breakdown”/“break down”/“broken–down” means an event during the policy period that stops the vehicle from being driven because of a mechanical or electrical failure, including as a result of battery failure or flat tyres but not as a result of mis–fuel, road traffic collision, fire, flood, theft, acts of vandalism, or any driver–induced fault;

You should have refused to drive it, some of this is your fault. 

If paramedics visit my house cause I'm short of breath and ask me to take a specific treatment there and then to feel better do I refuse or do I follow their advice?

Who's the expert? RAC man or me? I didn't call him to service our boiler. I followed his advice. 

Grumpy_chap

Tanjawi said:

I've instructed the legal advisors and I'll let them deal with it from here. 

Given that the OP has now instructed their legal team, we need to be cautious what more is said in this public forum, let it becomes sub-judice, or even that RAC lawyers see the thread and use content within against the OP.  For such a small value of claim, engaging a team of legal advisors seems OTT, but I am sure the OP has the substantial means to meet the costs (and the counter-costs claim from RAC) if the case is unsuccessful.

I wish the OP well, and do hope that the OP will update us with the outcome.

williamgriffin

Grumpy_chap said:

Tanjawi said:

I've instructed the legal advisors and I'll let them deal with it from here. 

Given that the OP has now instructed their legal team, we need to be cautious what more is said in this public forum, let it becomes sub-judice, or even that RAC lawyers see the thread and use content within against the OP.  For such a small value of claim, engaging a team of legal advisors seems OTT, but I am sure the OP has the substantial means to meet the costs (and the counter-costs claim from RAC) if the case is unsuccessful.

I wish the OP well, and do hope that the OP will update us with the outcome.

https://forums.moneysavingexpert.com/discussion/2223867/help-needed-with-prioritising-debt#latest

williamgriffin

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

williamgriffin said:

Tanjawi said:

No covid risk as when the car was eventually towed, I was in the driver's seat and he was in his van towing me. Also, if RAC are concerned about Covid, their patrolman did not have a mask on and had no issues sticking his face in the car to look at the dash when it stalled nor when he turned up. If we were to talk about the patrolman a little more, he even noted the wrong mileage of the car on the report which RAC complaints were quick to try and use against me saying the car had been driven when I was saying it's a non-starter. His credibility is not the best. I'd be interested to know a little more about him, his experience, his training, any previous complaints against him but I'll do that eventually if they decide to go to court. 

They are in breach of the contract which states and I quote: "Section C – Recovery 

(optional – see your schedule)

Covered

If we are unable to repair the vehicle under section 

A (Roadside) or Section B (At Home) we will recover 

the vehicle and passengers from the breakdown 

location to a single destination of your choice within 

the UK. For long distances we may use more than one 

recovery vehicle.

Please note: you must arrange recovery with us 

while we are at the scene."

As Williamgriffin said, I'll see them in court cause they owe me an engine. 

You broke down and they recovered you to the garage you were heading to. Where's the breach, did you want to go somewhere else?

They didn't recover me. They escorted me half way to the garage in a car that should not have been driven. I didn't call them to escort me. Breach, Negligence and they didn't show responsibility. 

Analogy: Elderly person walking to the shops twists their ankle. They call 999 and ambulance turns up. Ambulance staff carry out initial checks and suggest to the elderly man it could be an overstretched tendon but it's fine to walk to the hospital a couple hundred yards down the road but they'll follow him just in case. The elderly man falls again after a hundred yards cause the tendon has now snapped and is torn. Ambulance staff decide to put him in the back and drive him to hospital. When elderly man tries to complain for the further damage he's told that because of his age, his tendons were already weak and on their way out anyways. 

I know we can't compare humans and cars but it's just an analogy. 

As was mentioned above, your comments definitely help me see things from a different angle. 

I've instructed the legal advisors and I'll let them deal with it from here. 

They did recovery you, they towed you to the garage. 

You drove from your home and then broke down. Isn't that correct?

Yes from when car broke down. If RAC man couldn't for problem at home then next step is to recover/tow, not ask customer to drive car and be followed. Breach.

So what service were you using when you called them out recovery or home start? 

It started and drove you you weren't broken down. In those circumstances I would have called the garage. 

Both. 
Car started but so do many cars when owners call RAC. There are many scenarios where a car is driveable but maybe not safe to drive? I am not a mechanic, my car was idling rough and juddering so I called RAC. If they couldn't remove the juddering and settle the engine, the next step should have been tow to the garage as unable to fix on the spot/roadside/home.

But you drove it so it wasn't broken down. 

“breakdown”/“break down”/“broken–down” means an event during the policy period that stops the vehicle from being driven because of a mechanical or electrical failure, including as a result of battery failure or flat tyres but not as a result of mis–fuel, road traffic collision, fire, flood, theft, acts of vandalism, or any driver–induced fault;

You should have refused to drive it, some of this is your fault. 

If paramedics visit my house cause I'm short of breath and ask me to take a specific treatment there and then to feel better do I refuse or do I follow their advice?

Who's the expert? RAC man or me? I didn't call him to service our boiler. I followed his advice. 

Ive seen plenty people refuse medical treatment. The paramedic gets a signature and leaves.

Grumpy_chap

williamgriffin said:

https://forums.moneysavingexpert.com/discussion/2223867/help-needed-with-prioritising-debt#latest

That was 10 years ago.