ARVO nearly quadrupled my DD and wont talk to me

Stu2985

Recently received an  email from arvo energy who provide both my gas and electricity. I pay £88 a month DD .  They NOW say I owe nearly £600.  What they dont make clear is do I actually owe them this or is it predicted DEBIT usage based over my winter usage. I cant understand how it can be a debt.  My usual arguement with them when they try this (usually only a few quid)is during the warmer weather my  usage drops right off so over 12 months in balances out.  They stated they will put my direct debit up to £273 per month from £88. They gave me less than 10 days notice of the increase.  They have now taken £273 which has pushed me overdrawn.  You cant call them due to the covid excuse so  email is only option. I have emailed them twice with no reply.  My next D/D with them is end of March.   Over last several years my bills are never more than £100 a month DD.

Feel they are just taking the P*** now . I  was going to cancel my direct debit until they explained themselves to me but I  advised not to as it can affect credit history or result in legal letters.

Any help or advice what I can do to get to the bottom of this. I cant afford another £270 DD next month.

Stu2985

my tarrif is

Simple and mPower12M

Type

Fixed

Electric Standing Charge

20.37p per day

Electric Unit Rate

12.81p per kWh

Gas Standing Charge

20.37p per day

Gas Unit Rate

2.24p per kWh

All rates include VAT at 5%

I update my meter readings every month online

elsien

So if you have the readings have you checked the calculations and previous bills to see if you are in debit by the £600 they say you are? 

Stu2985

HI Elsien  I have looked ay my bills and statements and its totally confusing.  I Dont think its possible for avro to  make it more complicated.  I was going to upload shots of my latest bill but cant edit out the important personal details as they are saved PDF's 

Robin9

Print a pdf - use scissors to cut out the info - then scan

Stu2985

Your Detailed Bill InformationCURRENT BALANCETHIS BILL £598.62  DR£264.05

TariffSimple and mPower12MCharge period from 30th Dec 2020 to 30th Jan 2021

0/01/2021	30/12/2020 - 30/01/2021	£264.05	View
30/12/2020	30/11/2020 - 30/12/2020	£242.89	View
30/11/2020	30/10/2020 - 30/11/2020	£223.62	View
30/10/2020	30/06/2020 - 30/10/2020	£535.66	View

ELECTRICITY

Meter Readings

E30th December 20206585E

30th December 202030278E

30th January 20217033.2E

30th January 202130726.2

Price £/kWh£0.122000kWh Used896.4

Cost of Electricity Used £109.36

Standing Charge for 31 days£6.01

Subtotal£115.37VAT at 5%£5.77

Cost of Electricity Supplied (including VAT)£121

GAS

Charge period from 30th Dec 2020 to 30th Jan 2021

Meter ReadingsE30th December 20202264.8E

30th January 20212538.5E

30th December 202022863.8E

30th January 202123137.3

Meter Units Used in the charge period   547.20Price £/kWh    £0.021350kWh Used6093.3

Cost of Gas Used £130.09

Standing Charge for 31 days£6.01Subtotal£136.10VAT at 5%£6.81Cost of Gas Supplied (including VAT)£142.91

KW used 6093

niktheguru

These all seem like estimated reads according to what you've copied and pasted. You're saying you are providing meter reads every month, what are the january meter reads you took compared with what you see on the bills, do they seem right?

Robin9

I see lots of E's

Give AVRO your own meter readings

Stu2985

Thats all my meter readings tab is showing   Seems like my readings havent been added ? The 9 and 10 digit numbers are the meter ser numbers  Seems like I have 2 different meter ser numbers 6 months apart for electricity ?

Submit a meter reading

Electricity

Previous meter readings

DATE        TYPE         READING  METER SERIAL NUMBER

16/02/21    Electric       6797            19L2027780

27/09/20    Electric       5414             K95G48454

Gas

DATE      TYPE       READING      METER SERIAL NUMBER

16/02/21   Gas          2717            E6S12540221961

27/09/20   Gas          1676            E6S12540221961

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niktheguru

The way you've presented the data isn't very clear. It would be better to get the pdfs and use a screen shot applications (like sharex) to cut your personal data out and then upload the pic of the bill.

You need to clarify if the bills are based on estimated or actual readings. It looks like they are all estimated as you're including an E on them. If you say you've been submitting real meter readings, what are they? what is the meter saying today? do the numbers match up?

According to what you've supplied you're using approx £260 of elec + gas a month. So i'm not surprised you're going into debit as a DD of £88 is not going to cover even one. It doesn't matter if your gas usage plummets in the summer months, your electricity use alone is still much higher than the DD

Your actual tariffs are very good and well priced, so you don't need to worry about that.

WHAT YOU NEED TO DO
LOOK AT THE LAST 5 BILLS IN DETAIL
are they based on estimates?
Check the serial numbers of the meters on these bills and check your serial number on the meter itself. Which is the real one. From your last post it looks like they are mixing meters (assuming you haven't had a new meter in the mean time)

If you dont know how to do this, then you need to upload your bills on here and we can help you. PDF is mmuch better as then the formatting is correct (rather than a copy and paste botch) if you don't know how to do this, ask someone who does to help you. 

Stu2985

brilliant thank you for your help and advice will try and sort pdfs out.  Confused me no end the bills.  Cant understand what has changed this year for bills to be so high if thats correct. Only me in the house most of the time as my kids saty with me 10 days a month. And no I don tthink anyone has set up a cannabis farm in the loft lol