Engagement ring delivered to incorrect address

mikb

williamgriffin said:

simonefox said:

So I have the photo of the front door. It is closed and is actually taken from outside next doors front door and there is a gate separating the two front doors. So he wasn’t even at the correct front door when he took the photo. I have messaged DX on Facebook and they have said the photo should be taken of the parcel on the doorstep with the door open to prove it was accepted, and that the item wasn’t left on the doorstep. There is no parcel in the photo. So the delivery  man has literally taken a photo of a closed front door from behind a gate (not the gate leading to the property) a gate that seperates the delivery house from their next door neighbour. I’m baffled. 

The door must have been open at some point if the neighbour refused delivery. 

Untrue (or at very least illogical)

I refused delivery for something only the other day, because DPD were trying to deliver something I wasn't expecting to "X Y Zingleblum" or whatever name on the parcel (at my address). I refused it without opening the door, because a) covid, and b) last time they pulled that one, they took a photo of me "accepting" the parcel, which they emailed to the correct recipient saying "Look, we delivered it here, not our problem!" and leaving them to come round and pick it up. So they didn't get the opportunity this time.

davidmcn

mikb said:

williamgriffin said:

simonefox said:

So I have the photo of the front door. It is closed and is actually taken from outside next doors front door and there is a gate separating the two front doors. So he wasn’t even at the correct front door when he took the photo. I have messaged DX on Facebook and they have said the photo should be taken of the parcel on the doorstep with the door open to prove it was accepted, and that the item wasn’t left on the doorstep. There is no parcel in the photo. So the delivery  man has literally taken a photo of a closed front door from behind a gate (not the gate leading to the property) a gate that seperates the delivery house from their next door neighbour. I’m baffled. 

The door must have been open at some point if the neighbour refused delivery. 

Untrue (or at very least illogical)

Indeed - pretty easy to avoid opening the door, especially these days for those with Ring or similar devices (looks like one in the photo).

Manxman_in_exile

mikb said:

williamgriffin said:

simonefox said:

So I have the photo of the front door. It is closed and is actually taken from outside next doors front door and there is a gate separating the two front doors. So he wasn’t even at the correct front door when he took the photo. I have messaged DX on Facebook and they have said the photo should be taken of the parcel on the doorstep with the door open to prove it was accepted, and that the item wasn’t left on the doorstep. There is no parcel in the photo. So the delivery  man has literally taken a photo of a closed front door from behind a gate (not the gate leading to the property) a gate that seperates the delivery house from their next door neighbour. I’m baffled. 

The door must have been open at some point if the neighbour refused delivery. 

Untrue (or at very least illogical)

I refused delivery for something only the other day, ...

Was it an engagement ring?  Was that a photo of your front door?  

IvanOpinion

Just a thought, is it possible that the driver delivered to the house next door (25 or 29) and took the photo thinking that neighbour would throw it into number 27?

2021BJ

IvanOpinion said:

Just a thought, is it possible that the driver delivered to the house next door (25 or 29) and took the photo thinking that neighbour would throw it into number 27?

Most houses have walls between them, or so I heard.

Manxman_in_exile

2021BJ said:

IvanOpinion said:

Just a thought, is it possible that the driver delivered to the house next door (25 or 29) and took the photo thinking that neighbour would throw it into number 27?

Most houses have walls between them, or so I heard.

Like you, I can't quite picture what IvanOpinion has in mind...

justworriedabit

simonefox said:

so the DX delivery driver has clearly not followed the correct procedure as proven in the above photos. 

DX have said they will open an investigation once they have permission from EJ, But the awful team leader from EJ dealing with the case is refusing to do so. The same lady who spent 50 minutes telling me they couldn’t provide a photo and telling me I need to resolve the issue with DX

Good evening Simonefox
I read this thread this morning and just now.
I then conducted a little investigation.
Words of comfort if I can call it that is that you are not alone
The bad news is that this type of thing is happening
Just read the very  1 star recent reviews and you will see others are very unhappy and I read a similar episode to that of yours.
https://uk.trustpilot.com/review/dxdelivery.com?stars=1
Having read those, I'm now of the opinion that the EJ lot should pay you and they can do the chasing as they orginal contract was between them and the you know who.
Take care.
PS: I hope I've got the right co as when I typed DX deliveries came up with that.

Spank

I can understand that the delivery driver didn't want to wait for the door opening, but unless I've gone blind, the package isn't there.

Manxman_in_exile

Maybe the photo's been cropped somehow and the parcel is on the doorstep directly below the number "27"?  (ie obscured by the black fencing rail).

Otherwise I really can't see what the purpose of the delivery driver taking the photo was.  Nobody (not even a delivery man surely?) would take a photograph of nothing to prove something had been delivered.  And why take the photo from outside next door's front door?  There must be some explanation.  I mean, if, for example, the delivery man had nicked it, he'd have to be a moron to photograph an empty doorstep.  Wouldn't he?

IvanOpinion

2021BJ said:

IvanOpinion said:

Just a thought, is it possible that the driver delivered to the house next door (25 or 29) and took the photo thinking that neighbour would throw it into number 27?

Most houses have walls between them, or so I heard.

I have no idea what you are missing in my post.