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Engagement ring delivered to incorrect address
Comments
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Surely there's no right to a chargeback now is EJ are sending another ring.born_again said:
Only danger with a non receipt chargeback is all EJ need to contest is proof of delivery. That does not have to be to your address. Just proof it was delivered. Which you have already seen.simonefox said:Yes we filled out a chargeback form so just waiting to hear back.
So do not be surprised if it does get rejected.1 -
They will just reject it if they do.williamgriffin said:
Surely there's no right to a chargeback now is EJ are sending another ring.born_again said:
Only danger with a non receipt chargeback is all EJ need to contest is proof of delivery. That does not have to be to your address. Just proof it was delivered. Which you have already seen.simonefox said:Yes we filled out a chargeback form so just waiting to hear back.
So do not be surprised if it does get rejected.
Must have missed that bit.Life in the slow lane0 -
I gave the address myself this time so no chance of it being wrong ha!I know, just admit the correct delivery procedures where not followed instead of the old ‘out of the goodness of our hearts we will replace it!’
No we will cancel the charge back as obviously that is not needed now0 -
Businesses will be advised by their legal advisors to not admit liability as a matter of course. On the face of it, this case is resolved, but what if something came up which you decided to pursue them for? It's a lot harder to defend a case when you've admitted you were at fault. Better to not, there's nothing to be gained from it.simonefox said:I gave the address myself this time so no chance of it being wrong ha!I know, just admit the correct delivery procedures where not followed instead of the old ‘out of the goodness of our hearts we will replace it!’
No we will cancel the charge back as obviously that is not needed now1 -
Once it's arrived and you are sure it's perfect and fits perfectly, I would leave an honest review on as many sites as possible.Positive if you like the ring, very negative of their customer service.1
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