Smart Meter In Home Display

MWT

You'll probably find the site management has a drawer full of the things, I'd ask them where yours is...

Portland_Bill

Ovo installed Smets2 smart meters for my gas and electric supplies a year or so ago. All worked well, with accurate readings and responsive IHD. Last September I switched to British Gas. I noticed that the IHD gas readout seemed very low, although the bills and meter readings seemed accurate. On checking with British Gas, I was told I had to use the BG Trio2 IHD but that BG aren't supplying them at the moment and have no plans to do so! Similarly, if you want to use the BG app, you also have to have a Trio2 IHD. So much for enabling me to monitor and reduce my consumption. Complete waste of time and money. 

QrizB

Portland_Bill said:

Ovo installed Smets2 smart meters for my gas and electric supplies a year or so ago. All worked well, with accurate readings and responsive IHD. Last September I switched to British Gas. I noticed that the IHD gas readout seemed very low, although the bills and meter readings seemed accurate.

When you say "very low" are you speaking about the cost or the kWh? If the cost is wrong, it is most likely to be because BG haven't correctly updated the tariff on your smart meter. The reading in kWh should still be correct.

On checking with British Gas, I was told I had to use the BG Trio2 IHD but that BG aren't supplying them at the moment and have no plans to do so! Similarly, if you want to use the BG app, you also have to have a Trio2 IHD.

I suspect BG are wrong on both these points. Perhaps someone currently with BG can comment?

So much for enabling me to monitor and reduce my consumption. Complete waste of time and money. 

If your IHD is still displaying £ (but low) and kWh, you can use it to reduce your consumption.

If you can't, it suggests PEBCAK.

[Deleted User]

Portland_Bill said:

Ovo installed Smets2 smart meters for my gas and electric supplies a year or so ago. All worked well, with accurate readings and responsive IHD. Last September I switched to British Gas. I noticed that the IHD gas readout seemed very low, although the bills and meter readings seemed accurate. On checking with British Gas, I was told I had to use the BG Trio2 IHD but that BG aren't supplying them at the moment and have no plans to do so! Similarly, if you want to use the BG app, you also have to have a Trio2 IHD. So much for enabling me to monitor and reduce my consumption. Complete waste of time and money. 

Whilst Apps may be supplier dependent, IHDs are agnostic. They are connected to your comms hub as part of the installation process and they report usage irrespective of your chosen supplier. The reason that your IHD is showing incorrect cost information is because your supplier has not sent the correct tariff information to your meters.

Phones4Chris

[Deleted User] said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

[Deleted User]

Phones4Chris said:

[Deleted User] said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Phones4Chris

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

[Deleted User]

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

Phones4Chris

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

He seemed like a very knowledgeable chap and was clearly very experienced. My guess is he made an error somewhere which was most likely is down to the rather "crappy" and complex systems and software on their laptops when installing smart meters. Having watched two at close quarters now, when the systems don't respond as they should do in a timely manner, it's no wonder problems arise!

Astria

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

Dolor said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

He seemed like a very knowledgeable chap and was clearly very experienced. My guess is he made an error somewhere which was most likely is down to the rather "crappy" and complex systems and software on their laptops when installing smart meters. Having watched two at close quarters now, when the systems don't respond as they should do in a timely manner, it's no wonder problems arise!

Yes, it could be something as simple as a typo. Whilst the external connection that smart meters connect to is quite secure, the HAN connection which the IHD connects to generally isn't as secure and has been hacked already due to various weaknesses in the implementations (which vary between suppliers). I'm sure it'll get better as time goes on though. Unless you need instant reporting of energy use it's typically better to use the 30 minute data that you can get online.