Smart Meter In Home Display

Phones4Chris

Astria said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

Dolor said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

He seemed like a very knowledgeable chap and was clearly very experienced. My guess is he made an error somewhere which was most likely is down to the rather "crappy" and complex systems and software on their laptops when installing smart meters. Having watched two at close quarters now, when the systems don't respond as they should do in a timely manner, it's no wonder problems arise!

Yes, it could be something as simple as a typo. Whilst the external connection that smart meters connect to is quite secure, the HAN connection which the IHD connects to generally isn't as secure and has been hacked already due to various weaknesses in the implementations (which vary between suppliers). I'm sure it'll get better as time goes on though. Unless you need instant reporting of energy use it's typically better to use the 30 minute data that you can get online.

That's something you can't do when the IHD has been incorrectly registered!

Astria

Phones4Chris said:

Astria said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

Dolor said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

He seemed like a very knowledgeable chap and was clearly very experienced. My guess is he made an error somewhere which was most likely is down to the rather "crappy" and complex systems and software on their laptops when installing smart meters. Having watched two at close quarters now, when the systems don't respond as they should do in a timely manner, it's no wonder problems arise!

Yes, it could be something as simple as a typo. Whilst the external connection that smart meters connect to is quite secure, the HAN connection which the IHD connects to generally isn't as secure and has been hacked already due to various weaknesses in the implementations (which vary between suppliers). I'm sure it'll get better as time goes on though. Unless you need instant reporting of energy use it's typically better to use the 30 minute data that you can get online.

That's something you can't do when the IHD has been incorrectly registered!

True, as you need the information from the IHD to sign in, and it's not been registered property. Oops, forgot about that, my bad!

_Jem_

I have also been in my new build home without one,  Sad to hear I won't be able to get one now as I jumped ship straight away from BG to Eon, I have been here for nearly two years, so no chance BG will send me one. I thought it was something any supplier could give you. 

Phones4Chris

Astria said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

[Deleted User] said:

Phones4Chris said:

Dolor said:

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

Could you explain why it needs "pairing"? Doesn't it just get a signal from the smart meter?
If it has to be paired, how exactly is that done?
If it's been paired, what happens if it been registered with the DCC to a different (make of) meter with a different postcode?
Who are the best people to contact to get it correctly registered?

The communications hub fitted to a smart metering system establishes two secure networks. One of these networks connects to the smart meter network operated by The DCC. Your supplier uses this network to update tariffs; pull data etc. The communications hub also establishes a second network known as the Home Area Network which is used to connect IHDs and CADs. This network is secure; that is, you cannot connect anything to it yourself. The connection of all devices has to be carried out by your supplier (a DCC User) or a third-party such as Hildebrand ( a DCC other User).

What makes you think that your IHD has not be securely linked to your communications hub? There are a number of reasons why IHDs do not work: distance being the main one and firmware the second. The IHD function is checked when smart meters are installed. The only organisation that can deal with any problems is your supplier.

If a supplier agrees to send out a replacement IHD it should be linked to your communications hub before it is sent out.

Thanks for the reply. Sorry if I implied the IHD was not securely linked, in view of your response, it obviously is, it is working. However, I've been informed that it is not correctly registered with the correct meter and postcode in the DCC database. The smart meter is correctly registered with the Network Distributor.
I assume then, the supplier is the only one who can resolve that problem?

Correct. It sounds like the installer didn’t do his/her job properly.

He seemed like a very knowledgeable chap and was clearly very experienced. My guess is he made an error somewhere which was most likely is down to the rather "crappy" and complex systems and software on their laptops when installing smart meters. Having watched two at close quarters now, when the systems don't respond as they should do in a timely manner, it's no wonder problems arise!

Yes, it could be something as simple as a typo. Whilst the external connection that smart meters connect to is quite secure, the HAN connection which the IHD connects to generally isn't as secure and has been hacked already due to various weaknesses in the implementations (which vary between suppliers). I'm sure it'll get better as time goes on though. Unless you need instant reporting of energy use it's typically better to use the 30 minute data that you can get online.

Update: just to correct the situation - MY bad - I should take a new trip to specsavers. It turns out I misread an 8 for 0, It's a shame the EDF person I spoke to didn't say "are you sure you haven't misread an 8 for a 0". All they said was "there's a one digit difference in the middle of the GUID". No mistake by the installer. I only discovered this the "long way round". All sorted now, Bright app working great.