Smart Meter In Home Display

Walrus123

Hi all,
We have a new build house which was fitted as standard with a Smart Meter. It was not supplied with an In Home Display. I recently switched to Bulb who won't send me an In Home Display as apparently you can only have one when the meter is installed by the firm who installs the meter.
This is disappointing - I thought half the point in these smart meters was the provision of the In Home Display for real-time energy monitoring.
Has anyone else had this and how did you resolve it?

Hasbeen

So you have moved into a brand new build. The toy IHD should have been supplied when smart meter fitted.

Who was the deemed supplier when you moved in? Can you ask them or the builders etc.

I would not be too disappointed as most of the toys end up in a kitchen drawer eventually once the novelty wears off.  

Walrus123

British Gas were the original supplier, who I've just switched away from. There was no IHD supplied sadly.
I know it's just a toy but thats half the reason I want one

Hasbeen

Walrus123 said:

British Gas were the original supplier, who I've just switched away from. There was no IHD supplied sadly.
I know it's just a toy but thats half the reason I want one

Plenty on ebay? you would need to research pairing them up though?
GEO British Gas Smart Meters Display w/Power Adapter Dual Fuel Gas Electricity | eBay

mac.d

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

Hasbeen

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

[Deleted User]

Hasbeen said:

mac.d said:

Doesn't the IHD need paired to the smart meter, and this can't be done by consumer, needs an engineer to sort it? And as the OP is not with British Gas, there's no chance of getting a BG engineer to do so....

It appears it does need pairing. But there may be a way to do it. Not sure? people are buying them second hand.

But perhaps the OP can look a the OWL range?  Smart Electricity Monitors | The OWL

For security reasons, IHDs can only be paired to a SMETS2 meter by a registered DCC user such as an energy supplier or a company such as Hildebrand. The latter sell their own SMETS1 SMETS2 IHDs.

matelodave

TBH the time to sort out the lack of an IHD was when you moved in and one wasn't given to you - it would have either been up to the builder or BG. There's no point is asking another supplier to sort it out afterwards, especially if it not even the same type of meter that they provide.
As said above, The IDH is paired with the meter and until something is done about allowing people to access the data from their meter you wont find it easy or even possible to pair another IHD

Walrus123

This is a shame. I had no idea I was supposed to have been given one and switched away from British Gas as soon as it was possible to do so. The switch completed last week.

niktheguru

Have you tried speaking to british gas and stating that you never received one....or even your builders. You must have just moved in so surely you can tell them you never got one.

Chino

It is ironic that, whilst one of the vaunted advantages of smart meters is that a consumer can use an IHD to monitor their energy consumption, if the IHD is ever lost, damaged, stops working or - as in the OP's case, never even supplied - it is all but impossible for the consumer to obtain a replacement IHD. As the OP and other posters on this forum have discovered. Yet another testament to the incompetence of the architects of the smart meter fiasco.