Not true

tinker411

@Dave360180 what does it say on your "My Dashboard" when you go into the app? On mine it said what tariff I was on and a little further down had allowance indicators.

As I recall (I've since ported out) - when signing up for the deal you're agreeing to auto renewal anyway to get the enhanced allowances, which is why you've had an email, so I wouldn't worry about that too much. Turning off auto renewal would put you on the standard £5 bundle instead.

Rodders53

Don't use the phone App for this bit of info...

Use the MyLebara website login to get the exclusive plan information confirmation.
https://mobile.lebara.com/gb/en/login

A new to Lebara user, nearing the end of the first month.

Dave360180

Thanks to everyone who suggested checking the website login which correctly shows the special plan  All sorted 

Stompa

Rodders53 said:

Don't use the phone App for this bit of info...

Use the MyLebara website login to get the exclusive plan information confirmation.
https://mobile.lebara.com/gb/en/login

That works fine, but you would think they'd fix the app. Currently it means that you can't turn off auto-renew using the app - maybe they're trying to deter users from doing so!

Rodders53

Stompa said:

That works fine, but you would think they'd fix the app. Currently it means that you can't turn off auto-renew using the app - maybe they're trying to deter users from doing so!

Why would you want to turn it off (and, later, back on again, I assume)???

Should you do that, then the MSE blagged offer will be lost as it's a 'special' and also only available to new subscribers. 

I see that under Payments in my App it shows the plan as <MSE All In One 5.00> from my first renewal

Stompa

Rodders53 said:

Stompa said:

That works fine, but you would think they'd fix the app. Currently it means that you can't turn off auto-renew using the app - maybe they're trying to deter users from doing so!

Why would you want to turn it off (and, later, back on again, I assume)???

I was merely pointing out that the option wasn't available should you wish to use it, though obviously you can use a browser instead.

Personally I may just use the SIM for 4 months, then switch to another provider, in which case I'll need to turn it off (but not back on again).