Rescuemycar Car Breakdown Discussion

Hi,

This is a feedback thread on car breakdown provider:

Rescuemycar

Please share your experience with other MoneySavers. Click reply to take part:
  • Have you experienced problems?
  • How quick did they help?
  • Happy with the overall service?

The feedback comes as part of the Cheap Breakdown Cover guide.

Thank you,

MSE Tony

Replies

  • stephendpricestephendprice Forumite
    1 Post
    First Post
    Newbie
    I am coming up to renewal for 1st time. Until this wekend my experience was that they organised with good response for a local recovery agent to deal with issues I have had on 1 or 2 occasions over the year. This time our battery just went late on Thursday before the Bank Holiday. They came out in just over an hour, OK. Recharged the battery. Knowing it was Easter weekend, I was advised to run the car for 20 minutes and gave the car a 30 minute run, and to replace the battery asap. The following day the car would not start. When I asked rescue my car to take the car to a garage (only local) they refused on basis that they had been out for the same fault previously and I had not been to a garage to have the fault sorted in the intervening time. Had I been told that the battery recharge would be such that the car would not start again, I would have driven it to the garage there and then after they came on the Thursday night or got them to take it there which they would have done at the time. They now want to charge more than the annual cover to come out again even though they actually did not properly resolve the problem even temporarily really, given the timing and circumstance (over Easter weekend), and though the advice I was given was not complete.
    This is to the letter of their policy, so beware! They will not come out under the policy to put right bad advice re immediate need to take to garage what they have in my opinion done wrong!
  • jolizziejolizzie Forumite
    29 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    Hi, I’ve used rescuemycar.com for many years and never needed them but on Monday 7th june warning lights appeared signalling an engine fault.
    travelling from Keswick home to south Devon and a woman alone I pulled off the M6 called them. Waited 18 minutes only to be told if I hadn’t broken down then they couldn’t send anyone and to call my Citroen dealer!!
    very angry and eventually found a Citroen garage in Wigan. Took 11 hours to reach home and felt anxious and very stressed. 
    I wont be using them again
  • mattperksmattperks Forumite
    2 Posts
    Second Anniversary First Post
    Newbie
    I've used them for a long time as they used to consistently be cheapest. I have called them out very occasionally. They use local garages and there is sometimes a long wait (I think 3 hours was the longest) but I've never had any trouble with them recovering the vehicle back home, even from a longish distance. Like any cheap provider of anything, the rules are probably tighter than AA or RAC or Green Flag and the current deal is amazingly cheap so bear that in mind, but for what you pay I think they are pretty solid. They do cover European breakdown but it adds a lot to the policy. I used them once in Europe and, again, longish wait but the local French firm were great when they came.
  • theshedtheshed Forumite
    156 Posts
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Forumite
    jolizzie said:
    Hi, I’ve used rescuemycar.com for many years and never needed them but on Monday 7th june warning lights appeared signalling an engine fault.
    travelling from Keswick home to south Devon and a woman alone I pulled off the M6 called them. Waited 18 minutes only to be told if I hadn’t broken down then they couldn’t send anyone and to call my Citroen dealer!!
    very angry and eventually found a Citroen garage in Wigan. Took 11 hours to reach home and felt anxious and very stressed. 
    I wont be using them again
    Probably of little use to you now but it is always worthwhile making yourself accustomed to the various warning lights. Yellow is usually ok to carry on, but have it checked. Red means stop when safe and call assistance.
  • garnialigarniali Forumite
    1 Post
    First Post
    Newbie
    When I got a quote (this week) I cost me less when I added National Recovery and At Home Assistance.  Odd, but I wasn't complaining.

  • npbnpbnpbnpb Forumite
    1 Post
    First Post
    Newbie
    MSE Tony please add to your info on the website not to use Rescuemycar if you live more than 10 miles away from your garage as they charge you to take the car there, even if you have their most expensive policy and have paid to have no excess.  Also they do not get to you in the 40 minutes they say - it will be 3 hours from when I called AND they are not even going to attempt to fix the car at the roadside although the info before you pay is that they fix over 75% at the side of the road.  They do not email policy docs to you once you have purchased and only text you a link on your phone to their website which does not work.  If you need your car to be recovered and they need to winch it onto the lorry that will cost extra.  None of this was disclosed prior to the start of the policy.  One to avoid.  
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