shell broadband questions regarding the provider router dwa0120 or TG588v2

mking007

I called shell broadband yesterday (47min phone call) was told it was a DWA0120 techincolor router, was told they would email spec of the router, no email.  I got the feeling i was telling them more information.
Got a reply back from there customer services today to say its a TG588v2 ( i emailed them the day before i called them)
Those have just recently signed up do you get the newer DWA0120 router?
Does it have Dynamic DNS - NO-IP (wan services) ?
Fibre 35mb connection, looking to get for my dad, he needs ddns for his NVR IP Cameras.

mking007

anyone ?
There support is next to useless

matelodave

Does this help https://www.provu.co.uk/products/technicolor/DWA0120/DWA0120.pdf you could also trawl the internet and get hold of a copy of the manual - its not everso hard to search and easier than hanging on the phone for ages. I'd guess that most routers would have the option
https://www.manualslib.com/products/Technicolor-Tg588v-V2-8685411.html
what about this - https://sse.tmtx.co.uk/en/topics/broadband_dwa0120wifirouter.html
and theres always this - https://www.manualslib.com/manual/1352105/Technicolor-Dwa1230.html

That lot took me about three minutes

[Deleted User]

Sorry can't directly answer the question, did have a search on those two routers and documentation seems sparse. The TG588v2 doesn't sound very good, 802.11n only so not the most modern, hopefully you will get the DWA0120.

It probably will do dynamic DNS but even if it doesn't, you do have a couple of options:

1. Most CCTV kit already has a built in DDNS updater so you could configure it in that instead of the router.

2. You can probably use your existing router with your new shell broadband, just need to reconfigure the WAN connection details.

3. You can buy your own router which although it adds to the cost I highly recommend because most ISP routers are so poor. You get continuity of your configuration if you ever change broadband providers again.

You may still have to configure port forwarding in the new router as well for the CCTV, might need to note down those settings and also configure a static IP for the NVR and cameras - all depends on the CCTV kit you have, having your own router avoids all this.

Neil_Jones

The DWA0120 gets good reviews, the TG588v2 seems to be a piece of junk.

The DDNS thing there are other solutions, some cameras you can add the DDNS details to their control panel so the router can be changed until the cows come home and it won't affect anything.  Or there are software solutions you can install that will update the IP address every time the machine is switched on.

mking007

thanks for the replies, technicolor themselves replied and they said to contact shell broadband
the ip cameras run through a NVR, so changing the ddns is not possible, limited options to choose from and currently using NO-IP with plus net.

probably end up getting an after market router

[Deleted User]

Can you give the model of NVR? Most I have come across allow you to configure DDNS from the NVR. 

All DDNS does is phone home to NO-IP occasionally to report the external IP address of your broadband to ensure the link you use when outside of the house still knows how to find your internet connection.  

mking007

Deleted_User said:

Can you give the model of NVR? Most I have come across allow you to configure DDNS from the NVR. 

All DDNS does is phone home to NO-IP occasionally to report the external IP address of your broadband to ensure the link you use when outside of the house still knows how to find your internet connection.  

its a Chinese POE one, can't remember the brand, had for a couple of years.  works fine with plusnet hub, it has no-ip in its settings, need the ddns for remote access on the router as well.

[Deleted User]

You don’t need DDNS set up in both the NVR and the router, one or the other will do. As I said, all it does it report the external IP address to the NO-IP server, any device on you network can do that whether it is the router, NVR or a PC for example. 

Accessing the router remotely - is that really essential? WAN access to a router is a security risk - are you accessing the admin console of the router?

Neil_Jones

mking007 said:

Deleted_User said:

Can you give the model of NVR? Most I have come across allow you to configure DDNS from the NVR. 

All DDNS does is phone home to NO-IP occasionally to report the external IP address of your broadband to ensure the link you use when outside of the house still knows how to find your internet connection.  

its a Chinese POE one, can't remember the brand, had for a couple of years.  works fine with plusnet hub, it has no-ip in its settings, need the ddns for remote access on the router as well.

Why?  If you can set it in the NVR then it doesn't matter what router you get (for DDNS purposes)

mking007

[Deleted User] said:

You don’t need DDNS set up in both the NVR and the router, one or the other will do. As I said, all it does it report the external IP address to the NO-IP server, any device on you network can do that whether it is the router, NVR or a PC for example. 

Accessing the router remotely - is that really essential? WAN access to a router is a security risk - are you accessing the admin console of the router?

ah ok, ive been setting both the router and nvr all this time. thanks for that info.
i meant remote access via the app to view out the cameras outside of the house.