Under Charged - now chasing

Aylesbury_Duck

UkAdviceRequired said:

US company. Shop in a London airport. Here’s the receipt. As far as I was concerned, at the time, all was correct. 

But you know it isn't correct.  As advised earlier, you can ignore them, but you may then face demands to pay.  Would you write off £3,000 if you were owed it?

Aylesbury_Duck

SPOWER said:

PAY UP, END OF.  You wont get any tea and syphathy here.  I learned the hard way.

You ok, hun?

theonlywayisup

UkAdviceRequired said:

US company. Shop in a London airport. Here’s the receipt. As far as I was concerned, at the time, all was correct. 

That doesn't answer the question.  So,  I shall leave you to the forum.  

UkAdviceRequired

davidmcn said:

What do you think the legal position would be if they had taken £3000 from you for something which cost £22.50? Well, turn it around.

True. Although, I wouldn’t have made the mistake, nor have taken a month. Thanks 

Spank

they have 6 years to chase the money, the fact you spent it in 4 months doesn't change the fact that you owe it.

Oh, I'm sorry you want to hear that you don't have to pay for it.

OK, you don't have to pay the money, just ignore them and it will go away. Happy now?

Aylesbury_Duck

People are entitled to make mistakes.  This sounds like a keying error by a checkout operator working in a challenging environment at the moment.  Their genuine mistake shouldn't end up costing their employer £3,000.

You may have spent some of the money by now, but equally, that's your error for not keeping track of your account for a month.  If you had, you would have seen £3,000 you thought you'd spent up to a month earlier.  Perhaps they'll accept some of the money now and some after payday? 

sheramber

You expected to pay over £3k  and were delighted when you found out you were  wrongly charged  £22.50.
So you knew you had underpaid. 
Now you do not like the answers you have been given  on here.
Did you sell the items to your  customers for £22.50? I bet not. 

UkAdviceRequired

Aylesbury_Duck said:

People are entitled to make mistakes.  This sounds like a keying error by a checkout operator working in a challenging environment at the moment.  Their genuine mistake shouldn't end up costing their employer £3,000.

You may have spent some of the money by now, but equally, that's your error for not keeping track of your account for a month.  If you had, you would have seen £3,000 you thought you'd spent up to a month earlier.  Perhaps they'll accept some of the money now and some after payday? 

Again. I agree with you. I only found out this morning when they called me.

I was one of 15 people it happened to. Big keying error, for sure. 

UkAdviceRequired

sheramber said:

You expected to pay over £3k  and were delighted when you found out you were  wrongly charged  £22.50.
So you knew you had underpaid. 
Now you do not like the answers you have been given  on here.
Did you sell the items to your  customers for £22.50? I bet not. 

Only found out this morning when they called. These forums are full of assumptions ey. 

Aylesbury_Duck

Perhaps a software glitch or update that defaulted to the wrong currency, the error being the operator not noticing, then.  Either way, an honest mistake.

Anyway, I'm not sure you've got the answer you were hoping for, but you do owe them the money (or the jewellery) so best to work with them as to how you get it to them, even if it's half now and half next week after payday.