Amazon changes the consumer rules

SPlatten

I purchased a chainsaw from Amazon on the 15 June 2020, I'm not a heavy user.  I was cutting some logs in my back garden and the guide bar that holds the chain failed.  I sent it back to the manufacturer and they sent me an email with an bill for £86 to repair the part.  I contacted the supplier and got no where, I then contacted Amazon and told them that my understanding of the UK warranty is that the warranty is with the company you purchase from not the manufacturer, however Amazon tell me that they are not the seller just the store front.  No where is this information make public before a purchase is made.  

Aylesbury_Duck

Your consumer rights are with Amazon if that's who you paid. Your warranty rights are with the manufacturer and are described in any warranty paperwork (if there was indeed a warranty).  If you'd sent it back to Amazon when it first failed, you'd be exercising your consumer rights and depending on the exact timescale and circumstances, they would have to provide a resolution.  

When did it fail?

Sandtree

SPlatten said:

I then contacted Amazon and told them that my understanding of the UK warranty is that the warranty is with the company you purchase from not the manufacturer, however Amazon tell me that they are not the seller just the store front.  No where is this information make public before a purchase is made.  

You are mixing up your statutory rights and warranties. Your statutory rights are with the merchant but warranties can come from the merchant, distributor, manufacturer or anyone else.

Amazon does identify the seller for each item; if visiting via their website its in the right column under the buy button:

Forwandert

Your post is confusing. Is the seller amazon or a 3rd party (The one you said ignored you)? If it is a 3rd party it's very clear on the product page and has always been that you're not purchasing from Amazon. 

SPlatten

The item failed just over a week ago, it was sent back to the manufacturer on instruction by Amazon.

DiddyDavies

As a warranty is something that is in addition to your legal rights, it can be with either the manufacturer or the retailer who supplied the goods. It's your statutory consumer rights that are between you and the seller.
Amazon may well be right when they stated that they were not the seller as there are a lot of marketplace sellers who simply use the Amazon site to advertise on.
If this is the case, it will be shown when you check out.

Regarding the cost of the repair.
You may be liable for this if you didn't give the seller a chance to carry out the repairs but went directly to the manufacturer for a warranty claim instead.
Did the manufacturer say why you had to pay and the repair wasn't covered by the warranty?

SPlatten

The warranty isn't worth anything because they claim the damage is through ware and tear which isn't covered by the warranty, its a chainsaw so what exactly is covered by the warranty?

I have replaced several chains already which I accept can't be covered by the warranty.  Amazon told me to send it back to the manufacturer for repair.

Sandtree

If you go into Your Orders on Amazon's website and then click on the Invoice button for the chainsaw and select Invoice 1 it will have on the PDF the "Sold By"... is that listed as Amazon or another company?

SPlatten

Ok, so the information is there, but why isn't it obvious before you purchase, having to dig around to find it isn't helpful.

JJ_Egan

SPlatten said:

The warranty isn't worth anything because they claim the damage is through ware and tear which isn't covered by the warranty, its a chainsaw so what exactly is covered by the warranty?

I have replaced several chains already which I accept can't be covered by the warranty.  Amazon told me to send it back to the manufacturer for repair.

Warranty covers whatever they want to . Its an extra and not your Consumer Rights under the law.

Wear and tear and damage are not covered .

Not fit for purpose or should have lasted longer Consumer Rights against the vendor .

SPlatten

So its all a load of useless crap then?