Amazon changes the consumer rules

MattMattMattUK

SPlatten said:

So its all a load of useless crap then?

A warranty covers against manufacturing defects, not wear and tear. So take a car tyre, you can not claim for it wearing out, you can claim if it it starts to split, delaminate etc. within a reasonable time of purchase (and through normal use, not through track days for example).

With a chainsaw the chains are not usually covered as they wear with use, guide bars are also classed as wear and tear parts, the usual guide is every 3-4 chains depending on usage (eg if you apply a lot of pressure to the bar or twist it when felling trees it will wear quicker vs one where you let the saw do the work and use it properly). Both chains and bars usable replaceable parts and can be purchased relatively cheaply, I suspect that the £86 is because there are multiple freights in there and it is a user replaceable part, not a warranty claim. 

SPlatten said:

its a chainsaw so what exactly is covered by the warranty?

The parts that do not generally wear out through designed usage, so the bar and chain are not covered, the motor, main frame, user controls etc. will be covered. 

Sandtree

SPlatten said:

Ok, so the information is there, but why isn't it obvious before you purchase, having to dig around to find it isn't helpful.

As per previous screenshot, its immediately under the Add to Cart and Buy It Now buttons before you buy it so you can see if its Amazon selling it or if its via their MarketPlace sellers.

the_lunatic_is_in_my_head

SPlatten said:

The warranty isn't worth anything because they claim the damage is through ware and tear which isn't covered by the warranty, its a chainsaw so what exactly is covered by the warranty?

I have replaced several chains already which I accept can't be covered by the warranty.  Amazon told me to send it back to the manufacturer for repair.

Before or after you had actually sent it back? 

SPlatten

I’ve replaced chains when I was using it I agree and I would not consider asking for replacement chains.  But the actual chainsaw not the chain I would consider as covered by the warranty.

Aylesbury_Duck

SPlatten said:

I’ve replaced chains when I was using it I agree and I would not consider asking for replacement chains.  But the actual chainsaw not the chain I would consider as covered by the warranty.

It doesn't matter what you consider as covered, it's what is stated as covered in the warranty.

DiddyDavies

SPlatten said:

I’ve replaced chains when I was using it I agree and I would not consider asking for replacement chains.  But the actual chainsaw not the chain I would consider as covered by the warranty.

But it's what the manufacturer decides what is covered by their warranty that is relevant.
If they don't wish to cover the guide bar, they are perfectly entitled to do so.
Does the instruction manual give any indication as to how often the guide bar should be replaced?

SPlatten

No idea it’s all will the manufacture.

Lomast

A guide bar on a chain saw is a consumable item just the same as the chain is

DiddyDavies

DiddyDavies said:

Does the instruction manual give any indication as to how often the guide bar should be replaced?

SPlatten said:

No idea it’s all will the manufacture.

Surely you read the instruction manual prior to using the chainsaw so that you would have been aware of what periodic maintenance was required.

Jenni_D

SPlatten said:

I purchased a chainsaw from Amazon on the 15 June 2020, I'm not a heavy user.  I was cutting some logs in my back garden and the guide bar that holds the chain failed.

SPlatten said:

I have replaced several chains already which I accept can't be covered by the warranty.  Amazon told me to send it back to the manufacturer for repair.

Maybe it's just me but those two statements seem to be conflicting? You've been through several chains in 7 months yet you're not a heavy user? 🤷‍♀️

PS - I've no idea about chainsaws so can't say whether or not a chain guide is consumable or not. What I can say (with some confidence, and assuming that part is not a consumable) is that as it is more than 6 months since purchase then the seller could insist that you prove the damage was caused due to a fault rather than your usage.