Jet2 flight cancellation

lynne56

I got email from Jet2 today saying I had cancelled my flight to Faro in March and sent the relevant cancellation documents. HoweverI did not cancel the flight. What can I do?

JGB1955

Ask them for proof that YOU cancelled?

bagand96

Get in touch with Jet2 and see what's going on?  It's more than likely an admin error.  They've cancelled the flight but the wrong comms have been sent?

Westin

It sounds like a communication misunderstanding. What exactly does the email say?

It is Jet2 that have cancelled all flying and holidays until 25 March due to the pandemic and recent U.K. travel restrictions.  Details on their website. You will be refunded.

Westin

FYI - from the Jet2 website;

“Due to the ongoing uncertainty caused by the COVID-19 pandemic and government travel restrictions, we’ve taken the decision to extend the suspension of all flights up to and including 25 March 2021. Please note, our flights to Iceland are suspended up to and including 26 April 2021. 

If you’ve been affected by these programme changes, we’ll be automatically cancelling your booking with a full refund.

If you’re due to travel from 26 March 2021 onwards, we’ll provide an update closer to the time.

Nobody wants customers to be on holiday enjoying themselves more than we do, and we’re looking forward to resuming our award-winning flights. In the meantime, we’d like to thank you for your patience and understanding.”

lynne56

Thanks all. I did notice tonight they had cancelled my flight.  However me mail said

"Further to your recent enquiry, please find attached documentation in relation to the cancellation of your flight booking.

The attached documents show cancellation confirmations per person per flight. We hope to be able to welcome you on board in the future."

I didn't enquire about cancelling flight!!

elsien

Have you had your money back? That’s the important bit. 

Westin

elsien said:

Have you had your money back? That’s the important bit. 

They only announced the cancellations yesterday so I suspect early days. With potential thousands of bookings to refund it may take a few days.

Westin

lynne56 said:

Thanks all. I did notice tonight they had cancelled my flight.  However me mail said

"Further to your recent enquiry, please find attached documentation in relation to the cancellation of your flight booking.

The attached documents show cancellation confirmations per person per flight. We hope to be able to welcome you on board in the future."

I didn't enquire about cancelling flight!!

Possibly the first part saying “Further to your recent enquiry” is a template error if you have not previously contacted them. No reference to you requesting the cancellation though. The rest of the text would be fitting with notification of a cancellation. I expect they needed to mass email thousands of people, perhaps trying to do so before people started to call them.

Sorry that your flight and travel plans have been cancelled. Feel sure you can appreciate why.  At least they seem on the ball with notification. Hopefully the actual refund will be with you in next 7 days.

lynne56

Your probably right at least I'm hoping you are!
I'll be patient can't be easy for them. 

bagand96

lynne56 said:

Your probably right at least I'm hoping you are!
I'll be patient can't be easy for them. 

Jet2 have consistently been one of the better companies during the Covid crisis, so hopefully you'll be in good hands.

If you go on their website, bottom left there's a pop up for "Live Chat" if you want to ask them directly to put your mind at rest.