Yorkshire Energy take over by Scottish Power

spot1034

To those worried that it is too soon to instigate a switch - it isn't! Many of us did so several weeks ago and have either already left SP or are due to do so in the next few days. 

winniethewitch

I am desperate. I have a big hearing loss & speech defect & mobility issues. I also can't control my body heat well. In Jan 2019 I got cancer. Hubby died 3 wk later after nursing him years & working fulltime (47 yr). Cancer spread as I waited till he died but grandson 3 got ill & also died (they in same coffin). four others died in 9 mth. I had a breakdown & thats when the speech issue rose. It is almost impossible to use phone so I am stuck with messenger or email talking to SP. They refuse to discuss the Equality Act 2020 to make reasonable adjustments for me. DO NOT let them raise a complaint FOR you because they use that to tell you you cannot discuss it with ordinary adviser. They deal with it by email and so far I have been royally fobbed off, all i get is email saying they will deal with it asap. I asked for a manager and next day when I asked again, they lied and said that was not possible on chat. Just every single reply is wait for the complaint email. Not willing to tell me how much i owe from 6 Dec to now, nothing....I am now scared of the huge double bill, the loss of a lot of money we were ahead by and someone finding me frozen to death. All SP said was if youre in debt we will spread it!!! I DON'T WANT TO STAY WITH THIS COMPANY....PLEASE HELP US MARTIN!!!  25 jan and still no further on.  I emailed the CEO today but I bet he won't reply. I got it off the internet his name is Keith Anderson

BedrockFred

YorkieMan2 said:

However, SP says there will be no exit fees if I switch to another SP tariff.  Implying, but confirmed by email from them, that if I switch to another supplier they will charge exit fees.

Anyone have anything to add?

I asked this question to SP rep today she made it clear they are not allowed to charge exit fees for anyone SoLR'd onto a deemed tariff ie Energy Exclusive asked if there was a time limit as I was led to believe it was 6 months she could not confirm if there was a time limit
Now if you switch to another SP  Tariff that has an exit fee then yes you would need to pay the exit fee
My switch will be done tomorrow confirmed by bot SP and my new supplier

Gerry1

@winniethewitch

Sorry to hear of your misfortunes.

Please post a copy of your bills (the meter readings), tell us the exact name of your tariff and tell us what the readings are today and someone will be able to do the sums for you. Redact personal info, the meter numbers and the S number, etc.

If the national databases show you are now being supplied by SP you can start a switch today, but let's start by finding out your annual kWh usage, whether you can pay the outstanding amount and who would be the best new supplier(s) in terms of price and customer service.

BTW, are you on SP's Priority Services register?

mr_ottermole

All. I've read through all the posts here and am now totally confused.  I thought my sp account was live so instigated as switch to eon.  After ringing sp I was told I've messed it all up by switching before the account was live and I now cannot move to eon because the account wasn't live!  Checked the electric and gas databases  just now and I am with sp so what is going on?? The standing charge is 3 times more expensive (i only found out the price last week!) than either my old or new tariffs and I am worried I cannot afford to pay the bill from sp if it ever comes.  I've emailed to complain which they've replied saying they are passing it on.  7 weeks later since GB energy went bust and I don't know where I am and when I can move.  Mse advice was to wait until the switch to sp completed before moving to a more affordable tariff which I thought I had done but the lack of any communication from sp is making it impossible to know what's going on or where I stand.  I am at my wit's end worrying I can't afford to pay 23.3 a day per gas and electric standing charge along with the higher unit prices and the condescending staff at the sp contact centre are absolutely useless!  Any ideas please?  Thanks 😊

Gerry1

mr_ottermole said:

Checked the electric and gas databases  just now and I am with sp so what is going on??

As you are now officially with SP you can start switching tonight and battle with SP later on.

Start comparing with Citizens Advice and 'Which? Switch', using annual kWh from actual meter readings.

Remember to send SP the closing readings, take photos and save all your bills off line.

mr_ottermole

Gerry1 said:

mr_ottermole said:

Checked the electric and gas databases  just now and I am with sp so what is going on??

As you are now officially with SP you can start switching tonight and battle with SP later on.

Start comparing with Citizens Advice and 'Which? Switch', using annual kWh from actual meter readings.

Remember to send SP the closing readings, take photos and save all your bills off line.

Thanks I already have a tariff lined up with eon.  My issue is that the sp cc person said I wasn't able to switch as I had jumped the gun!  He rally riled me up talking to me like I was a 3 year old.  Saying they hadn't got the reading from GB energy and they didn't know how much energy I had used.  I can tell them exactly how much!  My account with sp shows electricity due to go on 27 Jan 2021 but gas due to go in 2014 so there is clearly something very wrong.  Depserate to get off this extortionate tariff so I'm not laid awake worrying.  It's not even like I can turn my heating off as I am being stung on the standing charge more than the kwh rate.  Fuming as the bloke at the contact centre refused to acknowledge I had been forced onto this tariff and implied in some way I was responsible for the charges!!

Gerry1

mr_ottermole said:

Gerry1 said:

mr_ottermole said:

Checked the electric and gas databases  just now and I am with sp so what is going on??

As you are now officially with SP you can start switching tonight and battle with SP later on.

Start comparing with Citizens Advice and 'Which? Switch', using annual kWh from actual meter readings.

Remember to send SP the closing readings, take photos and save all your bills off line.

Thanks I already have a tariff lined up with eon.

Hmmm... Are you sure E.On really are the cheapest?

Did you check those two websites and see whether separate fuels are cheaper than dual fuel?

Phones4Chris

mr_ottermole said:

Gerry1 said:

mr_ottermole said:

Checked the electric and gas databases  just now and I am with sp so what is going on??

As you are now officially with SP you can start switching tonight and battle with SP later on.

Start comparing with Citizens Advice and 'Which? Switch', using annual kWh from actual meter readings.

Remember to send SP the closing readings, take photos and save all your bills off line.

Thanks I already have a tariff lined up with eon.  My issue is that the sp cc person said I wasn't able to switch as I had jumped the gun!  He rally riled me up talking to me like I was a 3 year old.  Saying they hadn't got the reading from GB energy and they didn't know how much energy I had used.  I can tell them exactly how much!  My account with sp shows electricity due to go on 27 Jan 2021 but gas due to go in 2014 so there is clearly something very wrong.  Depserate to get off this extortionate tariff so I'm not laid awake worrying.  It's not even like I can turn my heating off as I am being stung on the standing charge more than the kwh rate.  Fuming as the bloke at the contact centre refused to acknowledge I had been forced onto this tariff and implied in some way I was responsible for the charges!!

As per many posts on the main thread https://forums.moneysavingexpert.com/discussion/6220161/yorkshire-energy/ it's all bull. Either the agent you spoke to is badly trained or totally ignorant. If SP are showing as your supplier on the National/Regional databases, you can instigate a switch. The only delay might be 10 working days from when SP showed up as your supplier (an OFGEM rule). It may take god knows how long for your SP account to get updated with all the correct information, the balance from GB?? (did you mean that or YE) and etc. but that is separate. They'll probably take a DD at the same rate as your previous one was, towards energy you've used with them so far. It'll all get balanced out eventually when you get any credit from your previous supplier transferred to the account. Have you got an SP account number? If a DD has been set up on your bank account you can get it from the reference number, or a phone call to SP. Which number did you use for your call the so called "dedicated help line" or their main number?
@Gerry1 has already given you the best advise about how to proceed, keep your own records/proof of everything just in case.
If you are prepared to forego the "cooling off" period and your chosen new supplier is as well, you might be able to move very quickly - the quickest I saw someone posted in the main thread was their electricity in 6 days

mr_ottermole

Gerry1 said:

mr_ottermole said:

Gerry1 said:

mr_ottermole said:

Checked the electric and gas databases  just now and I am with sp so what is going on??

As you are now officially with SP you can start switching tonight and battle with SP later on.

Start comparing with Citizens Advice and 'Which? Switch', using annual kWh from actual meter readings.

Remember to send SP the closing readings, take photos and save all your bills off line.

Thanks I already have a tariff lined up with eon.

Hmmm... Are you sure E.On really are the cheapest?

Did you check those two websites and see whether separate fuels are cheaper than dual fuel?

Yes I used cheap energy club and after two failed energy companies cannot afford to take the risk to move to an unknown provider I can't face going through all of this again