Being Charged a restocking FEE Help! Paypal Credit

born_again

gags said:

Well what would be the difference I paid by credit card? If the etailor won’t refund in full the credit card company doesn’t just ignore the transaction and chase the account holder...

You borrow money to pay for the goods. You get a partial refund. You still owe the balance. 

Just who do you think PayPal is going to chase for the outstanding debt?

[Deleted User]

gags said:

callum9999 said:

MarkN88 said:

Another poster that didn’t get the responses they wanted so they have a go at everyone else. 

Probably because a huge proportion of it is the usual judgemental rubbish devoid of fact you get on this forum... 

While I'm perfectly happy to accept my interpretation is wrong (why would I care - it's not my product!), almost every response on here is someone assuming what should happen based on what they think is the right way to deal with it. It unfortunately detracts somewhat from the likes of Farfetch, who is making a very rational legal argument (I disagree with it but it makes sense and is clearly thought out!).

As I said, I don't doubt for a second PayPal will rule in their favour - we'll just have to see who's right.

Exactly...people are judging the situation devoid of fact...I was expecting more from this forum tbh...but most of the responses has been Karen responses like you see on Twitter...lol

And yet you are the one incapable of putting a product correctly back in the full packaging and then whining on the internet about it.

Thrugelmir

As the box has been opened. The part may well be retested prior to being offered for resale.

 People try and pull all sorts of stunts when purchasing over the internet. 

gags

camelot1971 said:

gags said:

callum9999 said:

MarkN88 said:

Another poster that didn’t get the responses they wanted so they have a go at everyone else. 

Probably because a huge proportion of it is the usual judgemental rubbish devoid of fact you get on this forum... 

While I'm perfectly happy to accept my interpretation is wrong (why would I care - it's not my product!), almost every response on here is someone assuming what should happen based on what they think is the right way to deal with it. It unfortunately detracts somewhat from the likes of Farfetch, who is making a very rational legal argument (I disagree with it but it makes sense and is clearly thought out!).

As I said, I don't doubt for a second PayPal will rule in their favour - we'll just have to see who's right.

Exactly...people are judging the situation devoid of fact...I was expecting more from this forum tbh...but most of the responses has been Karen responses like you see on Twitter...lol

And yet you are the one incapable of putting a product correctly back in the full packaging and then whining on the internet about it.

And this post of yours adds what exactly?

gags

born_again said:

gags said:

Well what would be the difference I paid by credit card? If the etailor won’t refund in full the credit card company doesn’t just ignore the transaction and chase the account holder...

You borrow money to pay for the goods. You get a partial refund. You still owe the balance. 

Just who do you think PayPal is going to chase for the outstanding debt?

As I have said. I wont be getting a partial refund...as I'm not agreeing to it...The company can make up its rules at will...Doesnt mean I have to agree and soak up their BS does it....

jsmith9

Let us know how you get on - it might be useful info for anyone else finding themselves in your position.

born_again

gags said:

born_again said:

As I have said. I wont be getting a partial refund...as I'm not agreeing to it...The company can make up its rules at will...Doesnt mean I have to agree and soak up their BS does it....

So if you do not agree & they send it back. What will you do then?

But as above will be interested to know how it pans out.

Jumblebumble

gags said:

Hi there
I purchased a GFX card from a well known online retailer. After receiving the item I decided it was an impulse purchase and decided to return it.
I used PayPal Credit for the purchase and the transaction was £699
The company arranged an  RMA and collection via DPD.
All went smoothly until today I got an email today stating:
"Good afternoon
I am sorry to advise that because you have omitted to return the foam sheet that goes over the GPU, inside the cardboard box to protect it, we are unable to issue you with a full refund. The refund that we can offer you will be minus a 21% restocking fee.

Your refund will be forthcoming once you have accepted the refund minus 21%

 We look forward to hearing from you.

 Kind Regards,"

I was so shocked to receive this email. The company basically want to charge me £146.79 for a piece of foam....This doesn't sit right with me. I didn't even know the foam was missing until the email and then I subsequently found it. I'm kicking myself I missed it when I repacked it.

I replied asking what my options are and if I could post the foam back to them...I am awaiting a reply. I'm wondering how I stand legally with this? I'm hoping I am covered by PayPal protection and section 75 as I used PayPal Credit.

Can this company legally charge me £146.79 for a piece of foam disguised as a restocking fee?

Here is the small print form their site..

1. make deductions from the price, as described below.
2. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
   (a) We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop or if the goods are damaged in transit from you to us. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way and/or they have been damaged in transit, you must pay us an appropriate amount.
3. When your refund will be made. We will make any refunds due to you within 14 days from the day on which we receive the product back from you.

My question is Does missing the foam actually reflect a reduction in the value of the goods by £146.79 ?

I'm thinking any Lucid Financial ombudsmen would disagree...

Thanks in advance

G

Having read most of the responses I would
Ignore all people who babble on about how the card might have been damaged by the lack of foam.
They have no idea of what actually happened and uninformed speculation is stupid behaviour which should be ignored  in my view
( This forum is full of people who do this)
Send the retailer the piece of foam so now they are whole apologising profusely for your oversite and 
Ask for your refund and if not forthcoming involve Paypal

gags

I got them on chat yesterday after they didn't reply to my email. They said post the foam back and we will issue you with a full refund. I posted the foam back yesterday via RMSD next day before 1PM. I will give them 24 hours to issue the refund in full as they sated.. If not I'll have to get paypal involved. 
I'll check tomo to see if they have processed the return and refunded my money. Fingers crossed this will be over soon.

gags

I sent them this email about 20 mins ago.
Hi there,

The Foam sheet was posted yesterday via Royal Mail special Delivery. It was delivered to you today 5th Jan 2021 at 10:11am

Please can you issue my refund in full ASAP as agreed over webchat.

Thanks
Wasn't expecting such a quick reply...But just got a confirmation email that they have Issued me the refund in full.
I'm just glad this nonsense is all over....