Being Charged a restocking FEE Help! Paypal Credit

gags

fwor said:

 The practical issue is that if you return a product with a part missing, it reduces the product's value. Now someone has to pay for that loss of value, and the simple fact is that it will be us, the ordinary consumer that pays. Retailers will raise their prices to account for people that impulse buy and return things incomplete. This is not a matter of morality.

Since when did a bit of foam become a part of the product...? Nothing was missing from the item...Nothing.

And talking about retailers increasing prices is irrelevant...and has nothing to do with anything on any level.So I struggle to understand why you posted it....
Keep it simple....The missing bit of foam does not detract from the use of the item nor does decrease the performance or value of the item...I want to know where they pull this so called restocking fee from with relation to what....because right now they have pulled it from their backside....

gags

camelot1971 said:

gags said:

What I have done in my OP is to provide too much detail allowing people to deem an emotional response drenched in their own morality.

What I should have posted is
I bought an item from an online shop at a cost of £699
I requested an Return which was accepted.
The online shop received the return with a small bit of the packaging missing.
They want to deduct £146.79 as a restocking fee.
I paid by PayPal credit.
What are my options...

Your options are to keep the card or pay the restocking fee.
HTH.

So I refuse the refund and they send the card back to me? 

fwor

gags said:

Since when did a bit of foam become a part of the product...? Nothing was missing from the item...Nothing.

And talking about retailers increasing prices is irrelevant...and has nothing to do with anything on any level.So I struggle to understand why you posted it....
Keep it simple....The missing bit of foam does not detract from the use of the item nor does decrease the performance or value of the item...I want to know where they pull this so called restocking fee from with relation to what....because right now they have pulled it from their backside....

You desperately don't want to understand do you, even though it has been explained several times.

The value of the product to the retailer, where you got it from, is as a complete, packaged product that someone can buy, off the shelf. If part of the packaging is missing then they can't sell it in the same way that they could to you.

And the restocking fee? They pulled it from their Terms and Conditions, which you agreed to by buying from them.

Is that a simple enough explanation for you?

I can see that this thread is going to go round and round the same circle, because you obviously want to hear someone say that you can choose which bits of a product you return and which you don't.

[Deleted User]

The issue here is you sent the package back incomplete.

it is appreciated that you think its inconsequential but you were sloppy in your return and therefore you've been caught out.

The fee represents their admin time and likely loss for selling an incomplete item. 

gags

fwor said:

gags said:

Since when did a bit of foam become a part of the product...? Nothing was missing from the item...Nothing.

And talking about retailers increasing prices is irrelevant...and has nothing to do with anything on any level.So I struggle to understand why you posted it....
Keep it simple....The missing bit of foam does not detract from the use of the item nor does decrease the performance or value of the item...I want to know where they pull this so called restocking fee from with relation to what....because right now they have pulled it from their backside....

You desperately don't want to understand do you, even though it has been explained several times.

The value of the product to the retailer, where you got it from, is as a complete, packaged product that someone can buy, off the shelf. If part of the packaging is missing then they can't sell it in the same way that they could to you.

And the restocking fee? They pulled it from their Terms and Conditions, which you agreed to by buying from them.

Is that a simple enough explanation for you?

There is no mention of a 21% restocking fee in their terms and conditions....by this notion the online retailer could charge 21% restocking fee for slicing the box tape open....
No I’m no mug and won’t be falling for a generic restocking fee pulled out of their backsides...I need an explanation on how they came to the conclusion that the item is reduced in value by £146.79 and where it actually states a 21% restocking fee is applicable....

Trading standards, Cititzens Advice , PayPal disputes and section 75 will all have to support this BS claim first....

And when my solution of posting in the foam is rejected when they finally reply to my email....we will see the true nature of this rip off merchant....

jsmith9

Sorry M'Lud I assumed it had been established that you don't need to return in its original packaging but anyway here it is:

"You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged."

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

fwor

You may well succeed with one of those, but the fact is that in legal terms you agreed to return the product that was supplied to you but you did not.

You returned it incomplete, and I can pretty much guarantee that nothing in law defines how much a piece of foam detracts from the value of the product. So in my opinion your interests would be best served by phoning them and asking what they can do to help you out.

gags

dahj said:

The issue here is you sent the package back incomplete.

it is appreciated that you think its inconsequential but you were sloppy in your return and therefore you've been caught out.

The fee represents their admin time and likely loss for selling an incomplete item. 

I would read the citizens advice link posted...then maybe edit your post....
Their fee could represent the god almighty for I care...I’ll take them to the small claims court over this...
This isn’t matter of soaking it up....I’ll seek legal advice if I have to....

A PayPal dispute will be imminent come Monday if they don’t see reason....I’ll happily pay a restocking fee that doesn’t take the mick....but 21% is total BS

fwor

jsmith9 said:

Sorry M'Lud I assumed it had been established that you don't need to return in its original packaging but anyway here it is:

"You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged."

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

Thanks - I don't think the link you provided explicitly stated this.

In theoretical terms it's an interesting interpretation - for example with some items the packaging has a resale value of its own, which does make me wonder if I could make a living out of buying expensive consumer items, sending them back under consumer law, less packaging, and then selling the packaging on Ebay!

I would be interested to hear what, for example, Trading Standards would actually do in a case like this. Perhaps we will find out, eventually.

gags

fwor said:

jsmith9 said:

Sorry M'Lud I assumed it had been established that you don't need to return in its original packaging but anyway here it is:

"You don't have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged."

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

Thanks - I don't think the link you provided explicitly stated this.

In theoretical terms it's an interesting interpretation - for example with some items the packaging has a resale value of its own, which does make me wonder if I could make a living out of buying expensive consumer items, sending them back under consumer law, less packaging, and then selling the packaging on Ebay!

I would be interested to hear what, for example, Trading Standards would actually do in a case like this. Perhaps we will find out, eventually.

I’ll definitely post the conclusion to all this nonsense...and be sure to let everyone know about the merchants questionable sale practices...