Being Charged a restocking FEE Help! Paypal Credit

stokegal

Looking further into it - I’m not sure if you would be covered for the 14 day cooling off period 🤔

[Deleted User]

p00hsticks said:

DjangoUnchained said:

sorry, i think you are all wrong. One of the things about buying stuff online is that you have 14 days to decide if you want to keep it or return for a full refund. you dont even have to give a reason. Might seem tough on the retailer but unfortunately for them that is the law and the price of them doing online business. Missing bits of packaging do not count as  a deductable  expense for them to charge you a fee. They are trying it on, dont let them get away with it. £146 for a bit of packaging, even a complete box is taking the proverbial. 

My understanding is that the online 'change of mind' legislation only permits you to examine the item at home to the same extent as  you would have been able to if you had actually selected the item from a shop. so for example, you can't break the seal on a CD or DVD, cut away any plastic packaging or insert a SIM into a mobile phone. If you;ve done anything to devalue the goods whilst in your care (as has potentially happened in this case) the retailer isn't obliged to refund the full purchase price, providing there is something in their terms and conditions to state this.

Agree with this. You couldn't go into the store, take the card out the box and put it in your PC before deciding to not buy it, so you can't do that at home either. Some retailers have very generous returns policies that go beyond statutory rights, but I expect a lot of tech companies get fed up of people buying expensive PC parts, testing them for a few days at home and then returning because its not as good as they thought it would be. 

doningtonphil

The OP says it was an impulse buy, tht is the real root of his problem.  Unless I am 100% sure I want to keep the goods I buy (subject to them not being damaged on arrival etc) I will always check what the retailer returns poilcy is - yes, I actually read the terms and conditions.    If I am buying 2 items so I can decide which one I like the 'look of' best, then I will be sure I buy from a seller whose t&cs are nice and clear.  It is possible they wont be the cheapest of sellers but that is probably because they are allowing for the cost of processing 'open box returns' - a low cost seller may have t&cs which cover some of their costs.
In business, a restocking fee is very common for returns of items.  Again, this focuses the mind when deciding where to buy from.
I wish I had enough spare change in my back pocket to 'impulse buy' something for 700 quid

eskbanker

stokegal said:

Looking further into it - I’m sure if you would be covered for the 14 day cooling off period 🤔

That relates to software (that can easily be copied once opened) rather than hardware such as OP's graphics card....

stokegal

eskbanker said:

stokegal said:

Looking further into it - I’m sure if you would be covered for the 14 day cooling off period 🤔

That relates to software (that can easily be copied once opened) rather than hardware such as OP's graphics card....

I someone would come along who would know more than me! Hopefully this helps the OP

born_again

TBH, this is a consumer issue, not something for Credit Cards.

" I'm hoping I am covered by PayPal protection and section 75 as I used PayPal Credit."

As it's a change of mind, the OP has cancelled the purchase. I can see S75 being checked out the window. Especially if covered in retailers T/C
Same with payPal protection, nothing wrong with product. It is simply a change of mind.

gags

As you signed to agree to the T&Cs, and the term doesn't seem unreasonable, I would think you are stuck with it. Have you tried phoning them and asking whether they will reconsider if you return the foam, as a gesture of goodwill?

I tried phoning them. But they didn't answer...I emailed them as stated in the OP That I am willing to return the foam. They have yet to respond.

gags

bris said:

It's also unsealed. when I buy computer parts I want them sealed, anything else is a customer return or display model. 

No one wants to pay top dollar for an unsealed or display model as they don't know what the product has been put through.

The retailer will sell this as an opened box product and take a hit on it.

Op as you have already highlighted your problem you will find the finance co will have no choice but to agree with the retailers findings.

I'm not convinced....I'll open a paypal dispute and then proceed further if I have to. 21% reduction for missing foam is taking the mick. I rang paypal and they agreed.

gags

cymruchris said:

As you've not returned the item 100 percent as new - being opened and packaging missing, they are entitled to give a refund that reflects the value of the item they can resell. As it happens they have a standard formula in their calculations and have applied it. If you'd received it as you said as an impulse purchase and returned it still sealed and brand new, you would have gotten your full refund. Now they'll have to sell it off cheap, and it's not their fault, so sadly you'll have to take the hit. How much would you expect to pay for that item 'open-box' compared to sealed and new? Or moreover, how much does that item currently sell open-box on ebay or other used sites? It's not going to be what you paid for it. 

 Impulse purchase is irrelevant..I even told them when arranging the return the box had been opened....They then accepted my return. This is clearly a scam

gags

DjangoUnchained said:

sorry, i think you are all wrong. One of the things about buying stuff online is that you have 14 days to decide if you want to keep it or return for a full refund. you dont even have to give a reason. Might seem tough on the retailer but unfortunately for them that is the law and the price of them doing online business. Missing bits of packaging do not count as  a deductable  expense for them to charge you a fee. They are trying it on, dont let them get away with it. £146 for a bit of packaging, even a complete box is taking the proverbial. 

They even extended the return policy for christmas....Until the 14th Jan if you bought between the 27th Nov and the 24th Dec