What are the Halifax Reward loopholes?

kaMelo

surreysaver said:

redzhell said:

surreysaver said:

I cannot for the life of me find the tab that shows whether I have sent this month's reward. I have used the debit card for something different than usual, and just need to check its worked. Anyone know where to find it on the app?

Hi - do you mean the Reward Tracker? If so, its Home -> My Extras -> Reward Extras. 

Definitely not there. It was there last week, but I've updated the app since then and can no longer see it

It has moved from the three dots, it's on the home screen now as redzhell says.

In the app on the home screen scroll right to the bottom, you'll find "My Extras"  Tap that and on the next screen tap "Reward Extras" or more specifically "My Progress" under the Rewards Extra heading.

surreysaver

kaMelo said:

surreysaver said:

redzhell said:

surreysaver said:

I cannot for the life of me find the tab that shows whether I have sent this month's reward. I have used the debit card for something different than usual, and just need to check its worked. Anyone know where to find it on the app?

Hi - do you mean the Reward Tracker? If so, its Home -> My Extras -> Reward Extras. 

Definitely not there. It was there last week, but I've updated the app since then and can no longer see it

It has moved from the three dots, it's on the home screen now as redzhell says.

In the app on the home screen scroll right to the bottom, you'll find "My Extras"  Tap that and on the next screen tap "Reward Extras" or more specifically "My Progress" under the Rewards Extra heading.

Yes. Got it. And I'm on track 🤣
Why they can't leave things alone I don't know 🤷‍♂️

colsten

kaMelo said:

surreysaver said:

redzhell said:

surreysaver said:

I cannot for the life of me find the tab that shows whether I have sent this month's reward. I have used the debit card for something different than usual, and just need to check its worked. Anyone know where to find it on the app?

Hi - do you mean the Reward Tracker? If so, its Home -> My Extras -> Reward Extras. 

Definitely not there. It was there last week, but I've updated the app since then and can no longer see it

It has moved from the three dots, it's on the home screen now as redzhell says.

In the app on the home screen scroll right to the bottom, you'll find "My Extras"  Tap that and on the next screen tap "Reward Extras" or more specifically "My Progress" under the Rewards Extra heading.

It's still on the three dots for me in the app - as well as under 'My Extras, but much easier & quicker via the 3 dots. I am on the latest version of the app, on iOS.

RN61

colsten said:

easysaver said:

The tracker for Mar shows all three accounts qualify

This to me confirms that at least one of the three conditions has not been met in February. 

1. what date did your £1,500 go in
2. what date did your £500 go out
3. was your balance below £0 on any day in February?

easysaver said:

 the first CS agent said I hadn't received it because the £1500 needs to stay in the account for at least one day.  

Unadulterated nonsense! Where do they find these CS agents??

I've used messaging in the app quite a bit (they didn't send me a debit card!) and noticed lack of consistency if not conflict between the CS agents. In my case, three of them took it in turn to find various excuses not to do what I wanted and one even tried to send me to branch. I persisted, and the fourth one exclaimed "I don't know why the other agents didn't just send you a debit card" (they clearly thought I was taking the pee by having multiple accounts), and agreed to do exactly that. The moral is to be persistent. Halifax clearly can't get the staff and CS agents are happy to overrule each other!