Eon billing

SalveForOldSores

And there was me in the middle of reading my latest  Extremely Clinically Vulnerable E-mail from Mr Hancock when the outages occurred. Luv to know what caused the "Outages".

Cardew

Hello,

Please find below transcript of your recent chat session with our advisor.

-----------------------------------------------
Chat Start Time : 2021-01-11T12:02:50
Chat Duration : 17 minute(s) 33 second(s)
Subject : RES_MeterReading
-----------------------------------------------
2021-01-11T12:03:16 E.ON : We'll connect you as fast as we can.  Eager to start? Feel free to ask your question now so we can see it when we join the chat.
2021-01-11T12:03:16 E.ON : We can't offer our usual level of support and are prioritising customers who urgently need our help.       In the meantime did you know you can look after your account online to let us know if you're moving home, submit meter readings, see our latest tariffs, manage payments and so much more. Simply go to www.!!!!!     If you still need to chat, we'll be with you as soon as we can.
2021-01-11T12:05:33 E.ON : Someone should be with you in 5 minutes.
2021-01-11T12:06:05 Cardew : My current meter readings are lower than my last estimated readings. and it won't let me enter them on line.  Today's readings: Electricity xxxxx and gas is yyyyy.
2021-01-11T12:06:33 E.ON : Almost there why not check our FAQs whilst you wait eonenergy.com/help
2021-01-11T12:07:33 E.ON : Someone should be with you in 5 minutes.
2021-01-11T12:09:35 Cardew;Cardew
You said
My current meter readings are lower than my last estimated readings. and it won't let me enter them on line. Today's readings are
Electricity xxxxx and gas is yyyyy. 12:05 PM
2021-01-11T12:10:38 Eon Rep : Heya Cardew, sorry for the trouble with online services and our system is down for maintenance  at the moment. I'm unable to open account details at the moment. Our team is working to fix this and please contact us after few hours. We'd be happy to help. Sorry for inconvenience 
2021-01-11T12:11:50 Cardew : so that is it?
2021-01-11T12:12:35 Eon Rep : I'm sorry Cardew but I'm unable to open any account details as the system is down due to maintenance 
2021-01-11T12:15:21 Cardew : I thought the internet stories of you being uncontactable were misinformation!! Why not put up a notice saying ' system not working again' and not waste my time?
2021-01-11T12:16:47 Cardew : I'm sorry for the trouble but our team is working to get this fixed and huge number of customer got affected by this !
2021-01-11T12:17:05 Eon Rep : I'm extremely sorry but please try after few hours

MoneyMate

I think its time for me to come away from E.ON after many years they are no longer cheaper in my area, could be Octopus through TCB £44 cash back, now so fed up with IHD crashing and although using smart meters for over 12 Months get estimated bills, and difficult to get on site .see what happens in the next month ?

SalveForOldSores

My latest  post on DownDetector:-
"02:20, 12/01/2021 Access to an electronic copy of the paper bill that was available through the "Billings and Payments" page has today been removed. So, somebody in management gave that instruction. And the existing "Get Bill" buttons, still don't work.

Either, this change in the website is a work-in-very-slow progress and that the "Get Bill" button will be enabled in the course, or it's an attempt to confound open competition but preventing customers viewing the price of electricity per KWh applicable to their account/individual charge - as far as I know, the only place this was ever stated was on the paper bill and it's electronic copy, and there's no separate tariff page on my on-line account page.

If this doesn't resolve quickly, this matter will be presented to the Regulator and the relevant Government Minister in charge of competition policy."

SalveForOldSores

I'd be glad to learn from Eon (Rather than their apparent competitors) if there are not providing their customers  with the industry standard  unit of account, the Kilowatt Hour, what other index are they providing for the purposes of the customer wishing to determine Value for Money. And why haven't their customers been advised in advance if the change.

SalveForOldSores

If you change your supplier, the new supplier will require you to have a Smart Meter. In the words  of MHT, "No, No, No".

SalveForOldSores

11:00, 15 Jan 2021,  At last ! Customer access to the Eon website seems to have been fully restored. Fingers crossed.
Why the hell did it take so long ?