UKPC - Parking Charge for overstaying

HardDoneBy62

Hi,
I recently visited a retail park and spent some time in few shops - over 3 hours. I did not realise, but the retail park has restricted parking to 3 hour stays. I have visited this previously and there have been no such restriction, so I think this is a new one. Anyway, I did not realise and I have recently received a parking charge notice from UKPC. Is there anything I can do as this is a genuine mistake? 
Regards,
HardDoneBy62

Redx

yes there is

1) read the newbies faq sticky thread near the top of this forum, which you should have done before posting

2) follow plan A and complain to the managing agent of the retail park, or landowner

3) then use the blue text appeal to appeal as keeper to UKPC, as long as its not a hire vehicle or lease vehicle

KeithP

You already know how to deal with this.

This is at least the third time you are fighting one of these things.

Umkomaas

Is this another case of the forum providing advice, then the thread goes cold because of no feedback, then the forum is asked to work again for the OP on an entirely new PCN? Not sure I'm happy to chance being disregarded again!

Sometimes regulars can feel HardDoneBy too!

wannadancewithsomebody

HardDoneBy62 said:

Hi,
I recently visited a retail park and spent some time in few shops - over 3 hours. I did not realise, but the retail park has restricted parking to 3 hour stays. I have visited this previously and there have been no such restriction, so I think this is a new one. Anyway, I did not realise and I have recently received a parking charge notice from UKPC. Is there anything I can do as this is a genuine mistake? 
Regards,
HardDoneBy62

UKPC seem to be altering signage at many sites , inc the metro centre , why not contact the site manager and ask him when new rules came into force https://www.thenorthernecho.co.uk/news/18946210.metrocentre-confirm-car-parking-will-remain-free-signs-go-error/?fbclid=IwAR0FpF9Zy4lkETIEElmNAVVOnB5opdcOGw563lF601wPKU7PxVkv_UINrAQ

HardDoneBy62

Sorry people, I am no expert in this, and always welcome your advice. I am going through the FAQs again. 
I have found the landowner is DTZ Investors and the retailers are just leaseholders. I don't know know who the 'client' referred to in UKPC's letter is - I assume it will be DTZ Investors. I intend to complain to retailers I visited on the day - Halfords, Carpetright and furniture village. I have no receipts though. Is it also worth writing to DTZ Ltd or their agents?
Just to confirm, my first appeal is the short one that goes like:
"Re PCN number:
I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.
There will be no admissions.......... "
As this is a postal notice, I should do it straight away - there is no point in doing this on day 26..

Redx

any delay is to complain to the manager of the retail park, and maybe those investors, keeping the UKPC blue text appeal until say day 25 following the letter NTK PCN

so plan A first , followed by the appeal a few weeks later

HardDoneBy62

Umkomaas said:

Is this another case of the forum providing advice, then the thread goes cold because of no feedback, then the forum is asked to work again for the OP on an entirely new PCN? Not sure I'm happy to chance being disregarded again!

Sometimes regulars can feel HardDoneBy too!

Definitely not! I value your expertise and all guidance. On my previous appeal I learnt a lot, but each journey is a bit different. Here, I will need to complain to the company managing the site with the facts and see if that brings a quick resolution. The outcome from the underground case was posted. I have just updated the justpark one today - apologies but completely slipped my mind as that just seemed like a failure of Justpark system as it was parking I had pre-paid for.

HardDoneBy62

One thing I don't know is whether this is new or always been there. I have never spent more then 3 hours here. In any case, if there are signs on entry or elsewhere, then I obviously missed them. I shall be paying a visit to the retail park today to see what the retailers can do (I spent a bit of time in two shops) and to check the signs.

KeithP

HardDoneBy62 said:

I shall be paying a visit to the retail park today...

Take photos of all the signs while you are there.

Take copies of the PCN so that if you find a willing retailer you can leave a copy with them.

HardDoneBy62

wannadancewithsomebody said:

HardDoneBy62 said:

Hi,
I recently visited a retail park and spent some time in few shops - over 3 hours. I did not realise, but the retail park has restricted parking to 3 hour stays. I have visited this previously and there have been no such restriction, so I think this is a new one. Anyway, I did not realise and I have recently received a parking charge notice from UKPC. Is there anything I can do as this is a genuine mistake? 
Regards,
HardDoneBy62

UKPC seem to be altering signage at many sites , inc the metro centre , why not contact the site manager and ask him when new rules came into force https://www.thenorthernecho.co.uk/news/18946210.metrocentre-confirm-car-parking-will-remain-free-signs-go-error/?fbclid=IwAR0FpF9Zy4lkETIEElmNAVVOnB5opdcOGw563lF601wPKU7PxVkv_UINrAQ

I don't know who the site manager is. The site is owned by DTZ Investors, so I am emailing them. Effectively, doing the first part of plan A. Next part will be to complain to the retailers I visited.