Quickie Divorce shysters

[Deleted User]

Clearly not been back either as didn’t hear what they wanted to hear. 

ThumbRemote

MarkN88 said:

Clearly not been back either as didn’t hear what they wanted to hear. 

If they've not been back, how would they know?

Pollycat

ThumbRemote said:

MarkN88 said:

Clearly not been back either as didn’t hear what they wanted to hear. 

If they've not been back, how would they know?

The OP posted on 7/12 at 16:40 and last logged on at 07:45 on 10/12.

Plenty of time to read 2 posts pointing out that the website she used clearly stated that the £550 fees were not included in their quoted fees.

However, I don't understand why people make comments about first time posters 'not coming back'. Especially when that's their first post on the thread.

[Deleted User]

ThumbRemote said:

MarkN88 said:

Clearly not been back either as didn’t hear what they wanted to hear. 

If they've not been back, how would they know?

Back to read, not to post. You can also view without logging in. 

dcirulis

Unfortunately I agree with the original poster. They advertise ridiculous cheap rates but want £347-00 UP FRONT. My nephew had the misfortune to contact them and after telling me they had taken £347 I decided to closely look at their Trustpilot reviews. looks like there are a fair few that are very negative and lots of 5 star reviewers who have only ever reviewed this company..... Me thinks that very fishy!!. Anyhow I told him to cancel and lo and behold only 1 hour after engaging their services they said if he wants to cancel he has to click a link and access the online portal for the complaint/refund to be ''looked at'' with an answer within 28 days!. However if you look on their web page it says you just need to email them to cancel within 14 days (as I believe is consumer law) However if you log in and access the portal ou negate the right to a refund... very sneaky and  I would say fraudulent. Lots of other companies at same address same directors with similar shocking horror stories   google Fields Data recovery and you will see what i mean. I have advised him NOT to correspond with them Keep all emails and ask the bank to do a chargeback as No services were received... and they wont process a refund ... STAY AWAY FROM THIS COMPANY the original poster(in my opinion ) is quite correct!

Pollycat

dcirulis said:

Unfortunately I agree with the original poster. They advertise ridiculous cheap rates but want £347-00 UP FRONT. My nephew had the misfortune to contact them and after telling me they had taken £347 I decided to closely look at their Trustpilot reviews. looks like there are a fair few that are very negative and lots of 5 star reviewers who have only ever reviewed this company..... Me thinks that very fishy!!. Anyhow I told him to cancel and lo and behold only 1 hour after engaging their services they said if he wants to cancel he has to click a link and access the online portal for the complaint/refund to be ''looked at'' with an answer within 28 days!. However if you look on their web page it says you just need to email them to cancel within 14 days (as I believe is consumer law) However if you log in and access the portal ou negate the right to a refund... very sneaky and  I would say fraudulent. Lots of other companies at same address same directors with similar shocking horror stories   google Fields Data recovery and you will see what i mean. I have advised him NOT to correspond with them Keep all emails and ask the bank to do a chargeback as No services were received... and they wont process a refund ... STAY AWAY FROM THIS COMPANY the original poster(in my opinion ) is quite correct!

How much did your nephew expect to pay?

What was the £347 for?

Pollycat said:

If you'd looked at the FAQ, it clearly states:

What are the likely costs?

The Court Fees are £550.

Clear enough.

dcirulis

Pollycat said:

dcirulis said:

Unfortunately I agree with the original poster. They advertise ridiculous cheap rates but want £347-00 UP FRONT. My nephew had the misfortune to contact them and after telling me they had taken £347 I decided to closely look at their Trustpilot reviews. looks like there are a fair few that are very negative and lots of 5 star reviewers who have only ever reviewed this company..... Me thinks that very fishy!!. Anyhow I told him to cancel and lo and behold only 1 hour after engaging their services they said if he wants to cancel he has to click a link and access the online portal for the complaint/refund to be ''looked at'' with an answer within 28 days!. However if you look on their web page it says you just need to email them to cancel within 14 days (as I believe is consumer law) However if you log in and access the portal ou negate the right to a refund... very sneaky and  I would say fraudulent. Lots of other companies at same address same directors with similar shocking horror stories   google Fields Data recovery and you will see what i mean. I have advised him NOT to correspond with them Keep all emails and ask the bank to do a chargeback as No services were received... and they wont process a refund ... STAY AWAY FROM THIS COMPANY the original poster(in my opinion ) is quite correct!

How much did your nephew expect to pay?

What was the £347 for?

Pollycat said:

If you'd looked at the FAQ, it clearly states:

What are the likely costs?

The Court Fees are £550.

Clear enough.

 He was told because he s disabled and on benefits he had no court fees to pay furthermore they said it costs £45 for a replacement marriage certificate and this was the same if they did it he did it himself... Total lies he phoned registry office to be told if required SAME DAY it would be £36..... or £11 if he could wait 5 days. The £347 was to fill in the forms and submit them. Anyhow luckily he has not activated his online portal or logged in to anything . Bridgend trading standards are aware of this company and luckily he will chargeback

Pollycat

dcirulis said:

He was told because he s disabled and on benefits he had no court fees to pay furthermore they said it costs £45 for a replacement marriage certificate and this was the same if they did it he did it himself... Total lies he phoned registry office to be told if required SAME DAY it would be £36..... or £11 if he could wait 5 days. The £347 was to fill in the forms and submit them. Anyhow luckily he has not activated his online portal or logged in to anything . Bridgend trading standards are aware of this company and luckily he will chargeback

From GOV.UK:

Fee

You must pay a £550 fee to apply for a divorce. The way you pay depends on how you apply. Your fee will not be refunded after you are sent the notice that your application has been issued.

You may be able to get help with fees if you get benefits or are on a low income.

https://www.gov.uk/government/publications/coronavirus-covid-19-lateral-flow-testing-of-visitors-in-care-homes?utm_medium=email&utm_campaign=govuk-notifications&utm_source=acf717eb-adad-4b42-ab6e-c66d8204c1c9&utm_content=immediately

Maybe your nephew misunderstood the information he was given.

You are getting it 2nd hand, we are getting it 3rd hand.

Why did he pay £347 when their website gives 3 options ranging from £37.00 to £167.00?

dcirulis

he was told it was £347 when he called the freephone number... He was aware of the additional £550-00 but told as he was on benefits the total cost of the court fees was reclaimable. However this is not the issue here. The issue is that he told them within an hour or so that he had decided NOT to engage their services and it clearly states on their website

You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day of the conclusion of the contract unless you have purchased a package which involves digital or downloaded content.

To exercise the right to cancel, you must inform us, Quickie Divorce, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use our model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.quickie-divorce.com . If you use this option, we will communicate with you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. email) without delay.. 

He has done this yet they tell him they want him to activate his account and log in before they will CONSIDER a refund...  and they are telling him it IS obligatory to use there cancellation form!  Have you looked at TRUSTPILOT reviews for this company?. But as I said its bye the bye he will do a chargeback and has joined the many complainants that the trading standards have on this company. What surprises me is WHY are you defending them so strongly ???

Pollycat

dcirulis said:

he was told it was £347 when he called the freephone number... He was aware of the additional £550-00 but told as he was on benefits the total cost of the court fees was reclaimable. However this is not the issue here. The issue is that he told them within an hour or so that he had decided NOT to engage their services and it clearly states on their website

You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day of the conclusion of the contract unless you have purchased a package which involves digital or downloaded content.

To exercise the right to cancel, you must inform us, Quickie Divorce, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use our model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.quickie-divorce.com . If you use this option, we will communicate with you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. email) without delay.. 

He has done this yet they tell him they want him to activate his account and log in before they will CONSIDER a refund...  and they are telling him it IS obligatory to use there cancellation form!  Have you looked at TRUSTPILOT reviews for this company?. But as I said its bye the bye he will do a chargeback and has joined the many complainants that the trading standards have on this company. What surprises me is WHY are you defending them so strongly ???

I'm not defending them 'so strongly'.

When the original poster started this thread, I posted that it was clear from the website that court fees were excluded from the fees quoted by this company.

Personally, I would not have used a company such as this.

I would not have taken their word that the court fees wouldn't apply to me because I was on benefits. I would have checked for myself.

I would have asked them why they are quoting £347 when their all-singing, all-dancing option is £167.

No. I haven't looked at Trustpilot reviews because I have a very low opinion of that review site.

So what action are Trading Standards taking against this company?