Recent Shell Energy Price Hike

pallyman

I will pay the£1 a month as with the £120 bill credit its still a good deal even though its annoying.

VXman

pallyman said:

I will pay the£1 a month as with the £120 bill credit its still a good deal even though its annoying.

I think I am going in that direction. I have 9 months left. That's £9. Plus there will be a £15 cease charge which doesn't apply if you leave now. That's an additional £24 or £2.66 per month. For me that's a total of £17.66 per month. I can't seem to find a similar speed (17-30 Mbps) for that price.

JJ_Egan

mohammed1111 said:

Norman_Castle said:

If I need to call them to tell them I'm leaving how exactly does it work with regard to timescales? There's a Talktalk deal ending on Monday, can I sign up for this then call or email Shell to tell them I'm leaving? Is this accepted as long as you contact them before the change takes place which is normally about 10 days. I'd be contacting Shell on the same or next day that I contact Talktalk requesting the change to them.

Shells price change email also states you can email them to leave. I'd prefer to do this, any suggestions on wording?

"You can cancel your service within the next 30 days without early cancellation charges. Not happy with the change? Call us on 0333 241 9412, lines are open Monday to Friday, from 9am to 5pm. You can also send an email to broadband.enquiries@shellenergy.co.uk."

If you're switching to another provider using the openreach network you just need to place the order with them and they will contact Shell. But knowing shell you'd probably want to email them and tell them so they don't pull a fast one lat on 

But if you do not follow the instructions to cancel via Shell you will be charged for a broken contract .

AS per Ofcom price increase rules .

Norman_Castle

JJ_Egan said:

mohammed1111 said:

Norman_Castle said:

If I need to call them to tell them I'm leaving how exactly does it work with regard to timescales? There's a Talktalk deal ending on Monday, can I sign up for this then call or email Shell to tell them I'm leaving? Is this accepted as long as you contact them before the change takes place which is normally about 10 days. I'd be contacting Shell on the same or next day that I contact Talktalk requesting the change to them.

Shells price change email also states you can email them to leave. I'd prefer to do this, any suggestions on wording?

"You can cancel your service within the next 30 days without early cancellation charges. Not happy with the change? Call us on 0333 241 9412, lines are open Monday to Friday, from 9am to 5pm. You can also send an email to broadband.enquiries@shellenergy.co.uk."

If you're switching to another provider using the openreach network you just need to place the order with them and they will contact Shell. But knowing shell you'd probably want to email them and tell them so they don't pull a fast one lat on 

But if you do not follow the instructions to cancel via Shell you will be charged for a broken contract .

AS per Ofcom price increase rules .

So can I just send an email stating I'm leaving because of the price increase and let talktalk take over my line in 10 days or do I need shell to agree or confirm I can leave before arranging the move?

pallyman

VXman said:

pallyman said:

I will pay the£1 a month as with the £120 bill credit its still a good deal even though its annoying.

I think I am going in that direction. I have 9 months left. That's £9. Plus there will be a £15 cease charge which doesn't apply if you leave now. That's an additional £24 or £2.66 per month. For me that's a total of £17.66 per month. I can't seem to find a similar speed (17-30 Mbps) for that price.

there is a link on one of the threads where it states in there T&C  you will not be charged the £15 cease fee if you joined through MSE so i will be arguing with them if/when they try and take it..

VXman

pallyman said:

VXman said:

pallyman said:

I will pay the£1 a month as with the £120 bill credit its still a good deal even though its annoying.

I think I am going in that direction. I have 9 months left. That's £9. Plus there will be a £15 cease charge which doesn't apply if you leave now. That's an additional £24 or £2.66 per month. For me that's a total of £17.66 per month. I can't seem to find a similar speed (17-30 Mbps) for that price.

there is a link on one of the threads where it states in there T&C  you will not be charged the £15 cease fee if you joined through MSE so i will be arguing with them if/when they try and take it..

Oh, right - any chance of finding that link and posting it here?

carpy

https://www.moneysavingexpert.com/news/2020/12/more-than-100-000-shell-energy-broadband-customers-to-be-hit-by-/

this article says customers out of contract are not subject to the price rise - however this is incorrect! unless anyone knows different??

pallyman

VXman said:

pallyman said:

VXman said:

pallyman said:

I will pay the£1 a month as with the £120 bill credit its still a good deal even though its annoying.

I think I am going in that direction. I have 9 months left. That's £9. Plus there will be a £15 cease charge which doesn't apply if you leave now. That's an additional £24 or £2.66 per month. For me that's a total of £17.66 per month. I can't seem to find a similar speed (17-30 Mbps) for that price.

there is a link on one of the threads where it states in there T&C  you will not be charged the £15 cease fee if you joined through MSE so i will be arguing with them if/when they try and take it..

Oh, right - any chance of finding that link and posting it here?

Just go to T&C and scroll to the bottom.

VXman

pallyman said:

Just go to T&C and scroll to the bottom.

Where do I find the T & C?

VXman

I asked Shell energy about refunds of bill credits if I leave in the 30 days allowed. I have had my £120 credited which means I am currently £95 in credit. This is their reply. I am not sure what the answer is - it is not really clear. Any thoughts?

Shell Energy (Shell Energy)

Dec 14, 2020, 9:17 GMT

Hello ********

Thank you for contacting Shell Energy Broadband.

It states within our pricing that promotional credit does not get refunded as cash, this is also advised with Money Savings Expert the third party you signed up with. There will be no cash or credit alternative available.

Therefore the credit would remain on your account and cover any future bills up until the point you decided to end our services if you are looking to switch away.