Is Octopus the best?

Mazintim

bristolleedsfan said:

MikeE67 said:

Mazintim said:

Forgot to add that i also got a £20 voucher as a referral, so i can't complain.

I had a £25 credit applied to my account!

And standard refer a friend is £50 each, £44 cashback for dual fuel switch can potentially be gained via https://www.topcashback.co.uk/topcashback-compare-energy/  same Tariffs as standard comparison sites

Thanks, i just checked and i only got £25? I mean, i'm not too fussed as i'm sure i will save long term, but that's strange  

bristolleedsfan

Mazintim said:

bristolleedsfan said:

MikeE67 said:

Mazintim said:

Forgot to add that i also got a £20 voucher as a referral, so i can't complain.

I had a £25 credit applied to my account!

And standard refer a friend is £50 each, £44 cashback for dual fuel switch can potentially be gained via https://www.topcashback.co.uk/topcashback-compare-energy/  same Tariffs as standard comparison sites

Thanks, i just checked and i only got £25? I mean, i'm not too fussed as i'm sure i will save long term, but that's strange  

Depends where sign up occurs,  some people who get quote via Uswitch and put email address in get £25 Octopus credit offer if sign up within I think it is 12 hours,  possible other £25 email offers as well

MikeE67

bristolleedsfan said:

Depends where sign up occurs,  some people who get quote via Uswitch and put email address in get £25 Octopus credit offer if sign up within I think it is 12 hours,  possible other £25 email offers as well

That's what I did !

johnmf

Left Octopus four months ago, and they still have not paid me what they owe me, and now they’ve taken more money out of my bank account.

I moved from Octopus to a new supplier (Igloo) on November 15 2020. At the time, Octopus owed me about £190. I had a traditional gas meter and an electric smart meter. The old and new supplier have six weeks to agree what the “final reads” are. That is what the readings are on the meters when the changeover occurs. I waited for Octopus to send me the money they owed me.

Once a number of weeks passed, I got in touch with my new supplier. I then found out that there was a disagreement between my old supplier (Octopus) and new supplier about what the “final reads” were. To my surprise, it was the electricity reading (where I have a smart meter) that they were in dispute over.  That struck me as odd.

A few weeks later, I received a huge bill from Octopus for about £860 for my electricity. I was very taken aback as you can imagine. I checked what the smart meter told me I used over the last year against the bills I’d paid. It was as I expected. I couldn’t understand where this extra £860 came from. Then I realised that the bill was not for my smart meter. It was for a different meter. Octopus had sent me a bill for the wrong meter.

I shared what I’d found with my new supplier. They identified that the bill was for my old meter, the one I’d had before the smart meter was installed. So, it was now apparent that Octopus had sent me a bill for a meter that I had not been using. 

When I queried this Octopus, they blamed the new supplier for this wrong meter reading. However, I was already aware that the new supplier had been trying to get Octopus to use my smart meter reading because that got me to send a photo of it to them. Octopus said that, “we just need your new supplier to send over a correct reading for your start date so that we can final bill the account correctly.” But again, I knew the new supplier had already done this.

I asked Octopus to raise an official complaint (which they’ve never formally acknowledged). And not  to take money from my account for this bill which they agreed was wrong. They took the money from my account on 5 March. Their response to my email complaining about this was:

“I have cancelled the direct debit scheduling for you.”. 

OK, so that’s a start. Presumably that’s so they don’t take more of my money. But there’s no apology and no promise to return my money as soon as possible. Indeed,  they totally ignored my request to return my money in a few days.

So, four months on from leaving Octopus, I still do not know when they will pay me what they owe me, and now they have taken more of my money with no apology or timeframe for when they will solve this.

I suspect this will not be resolved until I’m able to take Octopus to the ombudsman.

bristolleedsfan

johnmf said:

Left Octopus four months ago, and they still have not paid me what they owe me, and now they’ve taken more money out of my bank account.

I moved from Octopus to a new supplier (Igloo) on November 15 2020. At the time, Octopus owed me about £190. I had a traditional gas meter and an electric smart meter. The old and new supplier have six weeks to agree what the “final reads” are. That is what the readings are on the meters when the changeover occurs. I waited for Octopus to send me the money they owed me.

Once a number of weeks passed, I got in touch with my new supplier. I then found out that there was a disagreement between my old supplier (Octopus) and new supplier about what the “final reads” were. To my surprise, it was the electricity reading (where I have a smart meter) that they were in dispute over.  That struck me as odd.

A few weeks later, I received a huge bill from Octopus for about £860 for my electricity. I was very taken aback as you can imagine. I checked what the smart meter told me I used over the last year against the bills I’d paid. It was as I expected. I couldn’t understand where this extra £860 came from. Then I realised that the bill was not for my smart meter. It was for a different meter. Octopus had sent me a bill for the wrong meter.

I shared what I’d found with my new supplier. They identified that the bill was for my old meter, the one I’d had before the smart meter was installed. So, it was now apparent that Octopus had sent me a bill for a meter that I had not been using. 

When I queried this Octopus, they blamed the new supplier for this wrong meter reading. However, I was already aware that the new supplier had been trying to get Octopus to use my smart meter reading because that got me to send a photo of it to them. Octopus said that, “we just need your new supplier to send over a correct reading for your start date so that we can final bill the account correctly.” But again, I knew the new supplier had already done this.

I asked Octopus to raise an official complaint (which they’ve never formally acknowledged). And not  to take money from my account for this bill which they agreed was wrong. They took the money from my account on 5 March. Their response to my email complaining about this was:

“I have cancelled the direct debit scheduling for you.”. 

OK, so that’s a start. Presumably that’s so they don’t take more of my money. But there’s no apology and no promise to return my money as soon as possible. Indeed,  they totally ignored my request to return my money in a few days.

So, four months on from leaving Octopus, I still do not know when they will pay me what they owe me, and now they have taken more of my money with no apology or timeframe for when they will solve this.

I suspect this will not be resolved until I’m able to take Octopus to the ombudsman.

DD they took on 5th March ask your Bank to reclaim it under DD Guarantee ......if you want matters to be resolved quickly post on Twitter @octopus_energy

johnmf

johnmf said:

Left Octopus four months ago, and they still have not paid me what they owe me, and now they’ve taken more money out of my bank account.

I moved from Octopus to a new supplier (Igloo) on November 15 2020. At the time, Octopus owed me about £190. I had a traditional gas meter and an electric smart meter. The old and new supplier have six weeks to agree what the “final reads” are. That is what the readings are on the meters when the changeover occurs. I waited for Octopus to send me the money they owed me.

Once a number of weeks passed, I got in touch with my new supplier. I then found out that there was a disagreement between my old supplier (Octopus) and new supplier about what the “final reads” were. To my surprise, it was the electricity reading (where I have a smart meter) that they were in dispute over.  That struck me as odd.

A few weeks later, I received a huge bill from Octopus for about £860 for my electricity. I was very taken aback as you can imagine. I checked what the smart meter told me I used over the last year against the bills I’d paid. It was as I expected. I couldn’t understand where this extra £860 came from. Then I realised that the bill was not for my smart meter. It was for a different meter. Octopus had sent me a bill for the wrong meter.

I shared what I’d found with my new supplier. They identified that the bill was for my old meter, the one I’d had before the smart meter was installed. So, it was now apparent that Octopus had sent me a bill for a meter that I had not been using. 

When I queried this Octopus, they blamed the new supplier for this wrong meter reading. However, I was already aware that the new supplier had been trying to get Octopus to use my smart meter reading because that got me to send a photo of it to them. Octopus said that, “we just need your new supplier to send over a correct reading for your start date so that we can final bill the account correctly.” But again, I knew the new supplier had already done this.

I asked Octopus to raise an official complaint (which they’ve never formally acknowledged). And not  to take money from my account for this bill which they agreed was wrong. They took the money from my account on 5 March. Their response to my email complaining about this was:

“I have cancelled the direct debit scheduling for you.”. 

OK, so that’s a start. Presumably that’s so they don’t take more of my money. But there’s no apology and no promise to return my money as soon as possible. Indeed,  they totally ignored my request to return my money in a few days.

So, four months on from leaving Octopus, I still do not know when they will pay me what they owe me, and now they have taken more of my money with no apology or timeframe for when they will solve this.

I suspect this will not be resolved until I’m able to take Octopus to the ombudsman.

Interestingly, I tried to publish the above on Trustpilot. My review disappeared shortly after I posted it, and now I can't now log into Trustpilot. No, communication from Trustpilot about why they took my completely factual review down, or why my account no longer seems to work. 
Am I right in thinking  Trustpilot earn money by charging some/all of the companies on Trustpilot?

bristolleedsfan

johnmf said:

johnmf said:

Left Octopus four months ago, and they still have not paid me what they owe me, and now they’ve taken more money out of my bank account.

I moved from Octopus to a new supplier (Igloo) on November 15 2020. At the time, Octopus owed me about £190. I had a traditional gas meter and an electric smart meter. The old and new supplier have six weeks to agree what the “final reads” are. That is what the readings are on the meters when the changeover occurs. I waited for Octopus to send me the money they owed me.

Once a number of weeks passed, I got in touch with my new supplier. I then found out that there was a disagreement between my old supplier (Octopus) and new supplier about what the “final reads” were. To my surprise, it was the electricity reading (where I have a smart meter) that they were in dispute over.  That struck me as odd.

A few weeks later, I received a huge bill from Octopus for about £860 for my electricity. I was very taken aback as you can imagine. I checked what the smart meter told me I used over the last year against the bills I’d paid. It was as I expected. I couldn’t understand where this extra £860 came from. Then I realised that the bill was not for my smart meter. It was for a different meter. Octopus had sent me a bill for the wrong meter.

I shared what I’d found with my new supplier. They identified that the bill was for my old meter, the one I’d had before the smart meter was installed. So, it was now apparent that Octopus had sent me a bill for a meter that I had not been using. 

When I queried this Octopus, they blamed the new supplier for this wrong meter reading. However, I was already aware that the new supplier had been trying to get Octopus to use my smart meter reading because that got me to send a photo of it to them. Octopus said that, “we just need your new supplier to send over a correct reading for your start date so that we can final bill the account correctly.” But again, I knew the new supplier had already done this.

I asked Octopus to raise an official complaint (which they’ve never formally acknowledged). And not  to take money from my account for this bill which they agreed was wrong. They took the money from my account on 5 March. Their response to my email complaining about this was:

“I have cancelled the direct debit scheduling for you.”. 

OK, so that’s a start. Presumably that’s so they don’t take more of my money. But there’s no apology and no promise to return my money as soon as possible. Indeed,  they totally ignored my request to return my money in a few days.

So, four months on from leaving Octopus, I still do not know when they will pay me what they owe me, and now they have taken more of my money with no apology or timeframe for when they will solve this.

I suspect this will not be resolved until I’m able to take Octopus to the ombudsman.

Interestingly, I tried to publish the above on Trustpilot. My review disappeared shortly after I posted it, and now I can't now log into Trustpilot. No, communication from Trustpilot about why they took my completely factual review down, or why my account no longer seems to work. 
Am I right in thinking  Trustpilot earn money by charging some/all of the companies on Trustpilot?

Same thing happened when I tried to leave a positive review for another company late last year, Trust Pilot automatic software kicks in trying to detect certain activity, isnt always correct when it takes the action that you described.