Is Octopus the best?

JGB1955

Going with Octopus would cost me an additional £130 p.a.  I'm currently with Avro (for the second time) and so far, so good. (Got £60 out of them in 'penalties' last time I switched but... hey ho!)

MWT

Moving from Octopus to Avro would cost me far more than that...

... but I do understand that the ToU tariffs are not what everyone wants...

DragonQ

Octopus have some really interesting tariffs (Tracker, Go, Agile) for those that like to use less energy by moving their usage to different times, or have high usage devices like EVs or electric heating. However, their "normal" tariffs are awfully expensive.

bubieyehyeh

There customer support was dire, when my parents E7 meter day/night readings got swapped. Then when it was finally sorted 6 months later, and account was then £3000 in credit, they refused to refund. So we switched supplier.

MikeE67

bubieyehyeh said:

There customer support was dire, when my parents E7 meter day/night readings got swapped. Then when it was sorted and account was £3000 in credit, they refused to refund. So we switch supplier.

So your parents lost £3000 😲 ?

If it was me I would raise a complaint with OFCOM !

bubieyehyeh

MikeE67 said:

bubieyehyeh said:

There customer support was dire, when my parents E7 meter day/night readings got swapped. Then when it was sorted and account was £3000 in credit, they refused to refund. So we switch supplier.

So you lost £3000 😲 ?

So we switched due to dire customer service, to a cheaper tariff, and they then refunded the credit.

MikeE67

So we switched due to dire customer service, to a cheaper tariff, and they then refunded the credit.

Thank goodness for that !

MWT

That is an odd story for sure.

Their own DD management system actually prompts you to accept a refund when your account balance gets too high, so no idea what happened there...

pokora

If you request a new smart meter with them, do they asked for any payment or commitment ? I would like to access to the Agile tariff

[Deleted User]

pokora said:

If you request a new smart meter with them, do they asked for any payment or commitment ? I would like to access to the Agile tariff

Smart meters are installed free of charge in accordance with Government policy. That is not to say that they are free. The £13Bn cost of the UK’s smart meter programme is being recovered with costs added to all our future energy bills. You are free to switch from any of Octopus’ tariffs at anytime without exit fees.

If monthly billing is important to you, I should warn you that Agile is a BETA product and the loss of just one 30 minute period of usage data will stop Octopus’ automatic billing process which often requires manual intervention. Agile prices have also increased over the past few months which reflects the increase in electricity wholesale prices.