Parking Eye Appeal @ Manchester Eye Hospital

Redx

The PE appeal should have been done on day 25 , it wasn't

The complaint to the trust should have included your name , your address and the PCN reference number plus any pals references or submission dates , I researched this because you did not

The MP complaint should also have all these details which I said because your MP has to verify you as one of their constituents

We should not have to spoon-feed you , this is all common sense or in the newbies FAQ sticky thread , especially appealing

Because you did not appeal on day 25 parking eye obtained your name and address from the DVLA , normal practice, so if the hospital contact them they would use your name and address and PCN reference to verify you under GDPR

I put more effort in than normal to assist you due to local knowledge , so a quick reply in less than one day surprised me , but your obstinate reaction beggared belief

If you aren't happy with our replies. , Pay a lawyer to assist you

Bender000

The last thing I want to do is get into a tit-for-tat with you or anyone else. Therefore I hold my peace, and say thank you again for the help and support so far.

Redx

Same here

I inform people of the facts , hopefully you have learned about the current process and will be more cooperative in future , I also hope you get the trust to cancel this PCN because of your good Samaritan translating help you gave free of charge to help the staff and should not be penalised for it

Try to follow procedures in future , it's better to go with the flow than rail against it

The last thing I wanted is you being obstructive such that Parking Eye take you to court and you lose £175 !!

When you have a tiger by the tail , concentrate on getting away but don't let go whilst planning your exit

Coupon-mad

Bender000 said:

The last thing I want to do is get into a tit-for-tat with you or anyone else. Therefore I hold my peace, and say thank you again for the help and support so far.

OK, so crack on and give your address to the Trust - you can say you were worried they would share data you don't want ParkingEye to have but in fact, you realise that your address is of course something P/Eye already have obtained from the DVLA.  Then:

 REITERATE WHAT HAPPENED AND ASK THE NHS TRUST TO PLEASE EMAIL P/EYE TO CANCEL IT.

Bender000

Final update. The trust have replied:

The Site Director of Estates and Facilities, Oxford Road Campus, has investigated your concerns regarding the Penalty Charge Notice (PCN) recently received and advised that this vehicle was parked in a restricted area without a valid ticket on display and where the conditions of parking are clearly signposted and therefore this Penalty Charge Notice ( PCN ) was issued correctly.The conditions of parking state drivers must obtain a 30 minute free ticket from the machine and display in the vehicle windscreen. On this occasion, due to the circumstances and as a gesture of goodwill, the Trust has arranged for this PCN to be cancelled, the traffic management company will confirm this via mail directly to the registered address of the vehicle owner.    

Thanks again to everyone on this forum.

D_P_Dance

Penalty charge?

Hoe i hate the phrase "gestion of goodwill".  It is so often used to cover incompetence and malfaisance.  i

Coupon-mad

Bender000 said:

Final update. The trust have replied:

The Site Director of Estates and Facilities, Oxford Road Campus, has investigated your concerns regarding the Penalty Charge Notice (PCN) recently received and advised that this vehicle was parked in a restricted area without a valid ticket on display and where the conditions of parking are clearly signposted and therefore this Penalty Charge Notice ( PCN ) was issued correctly.The conditions of parking state drivers must obtain a 30 minute free ticket from the machine and display in the vehicle windscreen. On this occasion, due to the circumstances and as a gesture of goodwill, the Trust has arranged for this PCN to be cancelled, the traffic management company will confirm this via mail directly to the registered address of the vehicle owner.    

Thanks again to everyone on this forum.

Yay, that's great and just as they should have done, due to the mitigating circumstances.  Landowner cancellation strikes again!

It is worrying that the NHS Trust thinks P/Eye are issuing penalties/fines.

Bender000

Is it? Please explain why, if you have time? I'd be interested to hear. Thanks.

KeithP

Quite simply because they have been taken in by the rhetoric spouted by the parking companies.

No PPC is allowed to impersonate a statutory authority.
Fines and Penalties can only be issued by statutory authorities - not by Limited companies.
And before you ask, an NHS Trust isn't a statutory authority either. 

The BPA's CoP states:

14.2 You must not use terms which imply that parking is

being managed, controlled and enforced under statutory

authority. This includes using terms such as ‘fine’, ‘penalty’,

‘penalty charge notice’ or ‘excess charge notice’.

I can't find anything similar in the IPC's CoP.

Coupon-mad

But it is covered in the new draft Code of Practice, with an entire 'banned list' of words and phrases that one hopes might even become a longer list when the finished article is published in 2021.