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Parking Eye Appeal @ Manchester Eye Hospital

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Parking Eye Appeal @ Manchester Eye Hospital

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Have spent tons of time here but not sure how to start, or what are the steps, for a Parking Eye appeal. I have seen post #2 on the newbies forum - so should my first step be to fill the form on this page https://www.parkingeye.co.uk/privacy-policy/?
The facts: Parked at Manchester Eye Hospital. 30 mins free, but I didnt get a 30mins free ticket. Went in to drop patient off and staff asked me to stay as a translator. We were back in exactly 30 mins - but the warden said we didnt get the free ticket, so hence we get a parking ticket. Have asked PAL to supply times and also to give me names of the staff that day to confirm they asked me to stay - no reply so far.
Thanks!

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Replies

  • Coupon-madCoupon-mad Forumite
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    Welcome!

    Why have you gone to post #2 of the NEWBIES thread, about court stage, and missed out the first post about complaining to the landowner and appealing a PCN?  You mention a Warden...so is this out 3rd ParkingEye windscreen PCN of 2020 (very rare)?

    You know when to appeal, from the NEWBIES thread and not to say who was driving.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • edited 21 November at 10:13PM
    RedxRedx Forumite
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    edited 21 November at 10:13PM
    PALS was definitely your best option. Do not appeal to parking Eye until you have exhausted PALS , or 25 days has elapsed , whichever comes First. You require a cancellation by PALS
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
  • Bender000Bender000 Forumite
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    @Redx I got the ticket on 14/10/20. I have emailed PALS a few times since then, but no reply.
    @Coupon-mad i am not sure what you mean by "so is this out 3rd ParkingEye windscreen PCN of 2020 (very rare)?". The parking ticket was left on my windscreen.
    Thank you.

  • edited 21 November at 10:26PM
    Coupon-madCoupon-mad Forumite
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    edited 21 November at 10:26PM
    It means ParkingEye don't often do windscreen PCNs because they are known for ANPR remote camera, postal PCNs.  We have only seen posts about THREE windscreen PCNs from them in 2020; they are that rare, and 100% win awaits you, if you don't say who was driving.   

    Hence why the NEWBIES thread tells you when and how to appeal a windscreen PCN...easy peasy. 

    No link given, go read it. :smile:

    You could also read the other one like yours what was from this week - search the forum...
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • edited 21 November at 10:28PM
    RedxRedx Forumite
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    edited 21 November at 10:28PM
    She meant that most Parking Eye PCN,s are anpr and postal PCN,s, not windscreen PCN notices. So this must be our 3rd windscreen one here recently

    PALS remains your best option , but wait for an NTK in the post and appeal as keeper, but try to escalate the PALS complaint to the trust as well, about loudly , you did them a favour

    See if you can complain to the trust on their website , or social media
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • Coupon-madCoupon-mad Forumite
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    No, don't wait for the NTK, do what the NEWBIES thread tells you to do with a windscreen PCN.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • edited 21 November at 10:35PM
    Bender000Bender000 Forumite
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    edited 21 November at 10:35PM
    OK, so do i understand that I should NOT do it sayss here TEMPLATE ''ONE SIZE FITS ALL'' FIRST APPEAL THAT DOESN'T SAY WHO WAS DRIVING: as per this page https://forums.moneysavingexpert.com/discussion/comment/64350585/#Comment_64350585?
    Instead, I guess I should contact the hospital trust?
    (btw, i just checked my last PCN - it was 2014 and even back then it was you two who were helping everyone out - hats off to you).


  • edited 21 November at 10:39PM
    RedxRedx Forumite
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    edited 21 November at 10:39PM
    There are parking warden staff checking bays at that location

    Email a complaint to the complaints department asap

    https://mft.nhs.uk/royal-eye/patients-visitors/patient-experience/making-a-complaint/

    Tell them you have complained to PALS with no reply , use the royal WE , no inferring who was driving at this stage , not to anyone

    Appeal as keeper to parking eye , they may forget to send the ntk , who knows ?

    No reason to wait for the ntk except that more than 4 weeks have passed, but you appeal as Keeper, no blabbing about who was driving, this should have been done on day 25 !!
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
  • Bender000Bender000 Forumite
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    Ouch. Might be a tad late for that as I emailed then weeks ago saying "I parked". Oh well, I will email  the complaints department and appeal to PE.
  • KeithPKeithP Forumite
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    Bender000 said:
    Have asked PAL to supply times and also to give me names of the staff that day to confirm they asked me to stay - no reply so far.
    Thanks!
    Whilst that might be useful, you really should be insisting that PALS get the charge cancelled as you were complying with instructions given you by ward staff.

    Point them towards the NHS patient, visitor and staff car parking principles and remind them of this:
    Contracted-out car parking
    NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.

    Also pointing out that:
    Additional charges should only be imposed where reasonable and should be waived when overstaying is beyond the driver’s control (eg when treatment takes longer than planned...).


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