Parking Eye Appeal @ Manchester Eye Hospital

Bender000

Have spent tons of time here but not sure how to start, or what are the steps, for a Parking Eye appeal. I have seen post #2 on the newbies forum - so should my first step be to fill the form on this page https://www.parkingeye.co.uk/privacy-policy/?

The facts: Parked at Manchester Eye Hospital. 30 mins free, but I didnt get a 30mins free ticket. Went in to drop patient off and staff asked me to stay as a translator. We were back in exactly 30 mins - but the warden said we didnt get the free ticket, so hence we get a parking ticket. Have asked PAL to supply times and also to give me names of the staff that day to confirm they asked me to stay - no reply so far.

Thanks!

Coupon-mad

Welcome!

Why have you gone to post #2 of the NEWBIES thread, about court stage, and missed out the first post about complaining to the landowner and appealing a PCN?  You mention a Warden...so is this out 3rd ParkingEye windscreen PCN of 2020 (very rare)?

You know when to appeal, from the NEWBIES thread and not to say who was driving.

Redx

PALS was definitely your best option. Do not appeal to parking Eye until you have exhausted PALS , or 25 days has elapsed , whichever comes First. You require a cancellation by PALS

Bender000

@Redx I got the ticket on 14/10/20. I have emailed PALS a few times since then, but no reply.

@Coupon-mad i am not sure what you mean by "so is this out 3rd ParkingEye windscreen PCN of 2020 (very rare)?". The parking ticket was left on my windscreen.

Thank you.

Coupon-mad

It means ParkingEye don't often do windscreen PCNs because they are known for ANPR remote camera, postal PCNs.  We have only seen posts about THREE windscreen PCNs from them in 2020; they are that rare, and 100% win awaits you, if you don't say who was driving.   

Hence why the NEWBIES thread tells you when and how to appeal a windscreen PCN...easy peasy. 

No link given, go read it.

You could also read the other one like yours what was from this week - search the forum...

Redx

She meant that most Parking Eye PCN,s are anpr and postal PCN,s, not windscreen PCN notices. So this must be our 3rd windscreen one here recently

PALS remains your best option , but wait for an NTK in the post and appeal as keeper, but try to escalate the PALS complaint to the trust as well, about loudly , you did them a favour

See if you can complain to the trust on their website , or social media

Coupon-mad

No, don't wait for the NTK, do what the NEWBIES thread tells you to do with a windscreen PCN.

Bender000

OK, so do i understand that I should NOT do it sayss here TEMPLATE ''ONE SIZE FITS ALL'' FIRST APPEAL THAT DOESN'T SAY WHO WAS DRIVING: as per this page https://forums.moneysavingexpert.com/discussion/comment/64350585/#Comment_64350585?

Instead, I guess I should contact the hospital trust?

(btw, i just checked my last PCN - it was 2014 and even back then it was you two who were helping everyone out - hats off to you).

Redx

There are parking warden staff checking bays at that location

Email a complaint to the complaints department asap

https://mft.nhs.uk/royal-eye/patients-visitors/patient-experience/making-a-complaint/

Tell them you have complained to PALS with no reply , use the royal WE , no inferring who was driving at this stage , not to anyone

Appeal as keeper to parking eye , they may forget to send the ntk , who knows ?

No reason to wait for the ntk except that more than 4 weeks have passed, but you appeal as Keeper, no blabbing about who was driving, this should have been done on day 25 !!

Bender000

Ouch. Might be a tad late for that as I emailed then weeks ago saying "I parked". Oh well, I will email  the complaints department and appeal to PE.

KeithP

Bender000 said:

Have asked PAL to supply times and also to give me names of the staff that day to confirm they asked me to stay - no reply so far.

Thanks!

Whilst that might be useful, you really should be insisting that PALS get the charge cancelled as you were complying with instructions given you by ward staff.

Point them towards the NHS patient, visitor and staff car parking principles and remind them of this:

Contracted-out car parking
NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.

Also pointing out that:

Additional charges should only be imposed where reasonable and should be waived when overstaying is beyond the driver’s control (eg when treatment takes longer than planned...).