Problems with E-ON

[Deleted User]

Maybe they are confused. You should be able to have an online account, but certain tariffs require paperless billing I believe. Yours probably isn't if it's an expensive one.

FiestaRed

[Deleted User] said:

Hi,

when you sign on to your account untick the box 'Yes I want paperless bills'.

It sounds simple doesn't it Mac but it's far from it. Every time I "untick" the paperless bills box, the green tick is still in the box next time I open the account up. E.ON even closed my original online account down without telling me and sent me an email with details for a new account. Unfortunately it's still the same. The green tick on paperless will not go away.

FiestaRed

Deleted User said:

Maybe they are confused. You should be able to have an online account, but certain tariffs require paperless billing I believe. Yours probably isn't if it's an expensive one.

They're most certainly confused CJ.
Online people telling me one thing and an Official E.ON Representative on here something else. I feel the online people simply want to get rid of you so tell you to close the online account down.

E.ON_Company_Representative

FiestaRed said:

E.ON_Company_Representative said:

Thanks for taking the time to reply Matt, really appreciated.
As you can see I've only highlighted one part of your reply and that is where you say I can change my preferences online. Other agents from E.ON tell me differently. I am now being told that as long as I keep my online account, "MY ONLY OPTION IS PAPERLESS" and if I wanted bills through the post, I had to close my online account. (E.ON message below)
For me this is the whole problem with E.ON everybody tells you different things and I personally feel I'm being conned into going paperless against my wishes.
I look forward to hearing from you.

Message from E.ON staff: "I've tried a account reset to allow you to do this. If it does not work if you want paper bills then we can look to cancel the online account to allow you to have them. ^Hayden"

Good morning. I do apologise for the mixed messages regarding this. I actually personally know Hayden so will have a stern word with him! 

You definitely CAN keep the online account whilst still receiving bills through the post. I'll include some steps below;

- Login as you usually would. It's probably easier to use a PC/Laptop/Tablet but will also work on your phone (just not in the app)
- Click 'Change your details'. It may be one of the main 'tiles' on the login screen. If it's not there then click 'My account' from the top banner and you should find it.
- Click the 'Marketing and communications' box
- You should then see a box 'Paperless - help the environment' and you can untick this

Hope that helps, Matt

Update 10:28 - When I wrote the above reply this thread was on Page 2. I've now seen you've been able to locate the above but it won't let you untick the 'Paperless' box? Could you try through another browser/device if possible? 

Petriix

I think there are two issues here:

1. You need a physical utility bill for some reason. Please can you explain what you need this for and we'll see if we can find an appropriate workaround. You shouldn't need to pay extra for the privilege of proving your address or identity;
2. You are paying a massively inflated price for your utilities because you are on the E.ON standard variable rate. You are wasting hundreds of pounds every year because of this. Follow the advice above and switch. If you really don't want separate suppliers then you can still save a great deal by taking a dual fuel deal. If you want more help with this then please see if you can find meter readings from around a year ago and again from today so we can do an accurate comparison. Otherwise, Shell and Zog are recommended to be among the cheapest.
   

FiestaRed

E.ON_Company_Representative said:

FiestaRed said:

E.ON_Company_Representative said:

Thanks for taking the time to reply Matt, really appreciated.
As you can see I've only highlighted one part of your reply and that is where you say I can change my preferences online. Other agents from E.ON tell me differently. I am now being told that as long as I keep my online account, "MY ONLY OPTION IS PAPERLESS" and if I wanted bills through the post, I had to close my online account. (E.ON message below)
For me this is the whole problem with E.ON everybody tells you different things and I personally feel I'm being conned into going paperless against my wishes.
I look forward to hearing from you.

Message from E.ON staff: "I've tried a account reset to allow you to do this. If it does not work if you want paper bills then we can look to cancel the online account to allow you to have them. ^Hayden"

- Click 'Change your details'. It may be one of the main 'tiles' on the login screen. If it's not there then click 'My account' from the top banner and you should find it.
- Click the 'Marketing and communications' box
- You should then see a box 'Paperless - help the environment' and you can untick this

Hope that helps, Matt

Thank you Matt. As I've already mentioned to Macdugal above. THIS DOES NOT WORK. I untick the box but the next time I go into my account, the green tick is still in the paperless box. E.ON online staff closed down my original account hoping that a new one would solve the problem. Unfortunately nothing changed. Every time I untick the paperless box, the green tick is still there when I log back in. This was when I was told by Haydn I would have to close my online account down.

E.ON_Company_Representative

Hi FiestaRed. My apologies I've had this thread open for a while this morning intending to reply and didn't see your posts about having already tried this when I replied earlier. Lesson learnt to refresh before I post!

I've double checked this function with a colleague just now and it's definitely working on theirs. I'm sorry to have to clarify this but just need to cover all bases .. but you're definitely clicking 'Confirm' after unticking the box? 

I do really want to get this sorted for you. So please email me using the address in my profile page, please include your account details, name and date of birth we'll take a look.

Thanks, Matt

FiestaRed

E.ON_Company_Representative said:

Update 10:28 - When I wrote the above reply this thread was on Page 2. I've now seen you've been able to locate the above but it won't let you untick the 'Paperless' box? Could you try through another browser/device if possible? 

I have now tried three different browsers Matt and still get the same result on all three. The green tick in paperless is STILL there when I log back in. Not looking promising is it.

rp1974

Lets cut to the chase here,EON cant or wont sort this out,their probably not great prices anyway.
Simple solution,as others advised previously,do comparisons,double check figures then switch to somewhere that can provide paper billing.
Problem solved.

E.ON_Company_Representative

FiestaRed said:

E.ON_Company_Representative said:

Update 10:28 - When I wrote the above reply this thread was on Page 2. I've now seen you've been able to locate the above but it won't let you untick the 'Paperless' box? Could you try through another browser/device if possible? 

I have now tried three different browsers Matt and still get the same result on all three. The green tick in paperless is STILL there when I log back in. Not looking promising is it.

That definitely shouldn't be the case. Not to worry though I should be able to resolve it my end. 

As mentioned please get in touch with your full name, address and DOB in a direct email (from my profile) and I'll have a look for you.

Thanks, Matt