HUGHES DIRECT EBAY - REFUSING TO TAKE BACK FAULTY TELEVISION NO PACKAGING

photome

mobileron said:

Richardsounds  will price match,Hughes are a old established tv retailer of many rears based in Lowestoft

I always thought their base was Norwich, learn something everyday. they do have multiple retail outlets in the east though. , but as I mentioned earlier I believe their ebay outlet sells off older models

born_again

runner2001 said:Yes the advice to contact the Credit card Company is good advice but you will not get any answers for up to 8 weeks as that is the time they say they need to deal with the claim.

Just to point out that 8 weeks relate to a complaint timescale. 8 weeks is the max time they have to either resolve or issue a deadlock letter to allow you to progress your case to FOS. Which at the moment, you are looking at least several months before FOS will even look at it.
Not anything to do with a dispute or a S75 claim. S75 can take as long as they take. Even if a complaint is started.

Interesting to note Tesco response. Yes our (not tesco) dispute team are very busy, but the only reason Covid is cited is due to the number of cases it has caused.
Actual staff sickness & lateness, since starting to work from home in Feb has decreased by nearly 50%. So in effect there are more staff available to take calls.

mobileron

And thats being polite.