HUGHES DIRECT EBAY - REFUSING TO TAKE BACK FAULTY TELEVISION NO PACKAGING

[Deleted User]

I will call the credit card Company on Monday as they have limited staff, thank you kindly for all your advice

Spank

It is Monday. Unless you mean next week.

Aylesbury_Duck

runner2001 said:

I will call the credit card Company on Monday as they have limited staff, thank you kindly for all your advice

In a week?  What sort of tinpot card company is it that can't take a call for a week?!

[Deleted User]

I have never Removed or installed the Television my husband is not also very good with such things hence we used a engineer, we do not want to take any further risks or damage so would rather it was done professionally considering the experience we have had to date from Hughes. It is indeed such a shame that the fault developed as it was such a nice Television I am not blaming Hughes, Just that their response to date has been rather careless and inappropriate hence me posting here today, I was at my wits end.

photome

runner2001 said:

I have never Removed or installed the Television my husband is not also very good with such things hence we used a engineer, we do not want to take any further risks or damage so would rather it was done professionally considering the experience we have had to date from Hughes. It is indeed such a shame that the fault developed as it was such a nice Television I am not blaming Hughes, Just that their response to date has been rather careless and inappropriate hence me posting here today, I was at my wits end.

It shouldnt take long to remove it from its hanger though (you may need some help as its so big) and may help you in the long run , although to do it before tomorrow is perhaps asking too much.
why are you going to wait a week before calling card company

[Deleted User]

I have tried calling its Tesco and they have stated they have limited staff in due to covid so I have registered a call back and the earliest now is Thursday after 10.00am, I have sent email to Hughes telling them the Television can not be ready due to Covid lockdown and lack of engineer until after 02 December I will wait and see what they respond with.

Aylesbury_Duck

That's poor service from Tesco Bank.

I assume you've put the TV out of use until it can be collected?  Now you've registered the fault within 30 days you should stop using it.  The last thing you need is for the fault to develop further because you've continued to use it.  They haven't dealt with the initial query properly, don't give them another reason to be difficult.

Manxman_in_exile

This is probably a stupid question, but Hughes absolutely understand that this is a faulty product you are rejecting, and not a change of mind on a distance purpose?

If you are speaking to someone on a telephone ask to speak to a supervisor and point out to them nothing in the legislation says that a faulty product needs to be returned in its original packaging.  It's up to the supplier to arrange for the return/collection of a faulty product.

photome

Manxman_in_exile said:

This is probably a stupid question, but Hughes absolutely understand that this is a faulty product you are rejecting, and not a change of mind on a distance purpose?

If you are speaking to someone on a telephone ask to speak to a supervisor and point out to them nothing in the legislation says that a faulty product needs to be returned in its original packaging.  It's up to the supplier to arrange for the return/collection of a faulty product.

Problem being OP isn’t prepared to take the TV off the wall till after the 2nd dec.

is it up to the supplier to provide packaging for the return

neilmcl

runner2001 said:

They have stated for insurance reasons they can not collect the TV as it is so large and needs the original packaging, I am totally confused, i have still not had a response they have now sent me a arrow collection notice for Tomorrow, they state the Tv must be in original packaging, so I have written to them again, I am sat here in a Lockdown with a faulty TV which works as and when it wants, and now have to deal with these too, when I have already advised them I wont be able to remove the TV from the wall due to Covid 19 restrictions until after 02 December 2020.
The whole world has gone crazy!

You should tell them that that's not your problem. The TV is faulty and your require them to take it away and no cost or inconvenience to use as is stated in the Consumer Rights Act 2015. In fact I would just go ahead and raise a section 75 claim with your CC company.