Sainsbury HORIZON PCN already at NTK - Appeal due by 28th NOV 2020

Coupon-mad

Very good news!

To help others, can you also post this in the thread SUCCESSFUL COMPLAINTS ABOUT PPCS' which I link in the NEWBIES thread ?

Redx

Well done , yet more proof that plan A is always best !!

MistyZ

Great job sad-woman!  Hope you're a happier woman now.  

Sainsbury's really had to cancel - you didn't do anything wrong.  Still, at least they did cancel and promptly too, which helps. 

Le_Kirk

Well done - a good outcome.  As @MistyZ says, you must be happier now and will have to change your user name away from @sad_woman.

beamerguy

Well done sad_woman.   

I always chuckle at the now famous sentence ... "a gesture of goodwill"

It's really up to the you, the customer to say this ... as a gesture of goodwill I will continue shopping with you but if this issue happens again, I will shop elsewhere ?

Do tell your friends how to handle parking cowboys

sad_woman

Le_Kirk said:

Well done - a good outcome.  As @MistyZ says, you must be happier now and will have to change your user name away from @sad_woman.

I might have to keep it in case of any future 'runs ins' with dodgy PPCs 

MistyZ

sad_woman said:

I might have to keep it in case of any future 'runs ins' with dodgy PPCs 

Were that to be the case, might I suggest 'confident_woman' ...

sad_woman

1505grandad said:

"For future visits see the store manager and ask for your car reg. to be added to the white list.

Gosh do they really have such a thing? It's certainly worth a try.

I have been shopping in alternate places due to money saving needs but still find myself there about once a month for things I cannot find elsewhere, so it could be really helpful. Thank you"

As @pustit says they most certainly do add relevant VRM's to a "white list".

I sent an email setting out my circumstances and included the following:-

"I am therefore requesting that my car, a black xxxxxxxxx, reg.no.xxxxxx, is added to your "White List" of approved vehicles permitted to park in your various stores disabled bays. If some sort of permit or other document can also be provided to put on the windscreen to prevent the issue of a dreaded parking charge by any parking wardens, this will also be very helpful."

Within a few days they replied:-

Customer.Service

Tue 22/10/2019 08:45

Dear xxxxxx,

Thank you for your email.

We've arranged for the registration provided to be added to the system to ensure that you can park in disabled bays at our stores without receiving a parking charge notice. If you change your car at any point can you let us know so the system can be updated.

Kind regards,

Lindsay | Sainsbury's Careline

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk

Hope that helps and good luck.

Just wanted to update that Sainsbury head office said that they had no 'white list' that my car could be added to in reation to my current situation.
However I have not been back to the store to speak directly to the manager

sad_woman

Coupon-mad said:

Very good news!

To help others, can you also post this in the thread SUCCESSFUL COMPLAINTS ABOUT PPCS' which I link in the NEWBIES thread ?

Hi - I cannot find this thread by pasting 'SUCCESSFUL COMPLAINTS ABOUT PPCS' into the search field - what am I doing wrong? Tks

KeithP

This is the thread you are looking for...

Successful complaints about private parking tickets - how to get them cancelled!

It is linked from the first post in the NEWBIES thread.