Sainsbury HORIZON PCN already at NTK - Appeal due by 28th NOV 2020

Redx

So just to be clear , you have paid £42 when the PCN arrived ??

If yes it's too late to appeal.  But you should be complaining strongly to the CEO and providing proof of patronage and getting it cancelled and refunded

I would also be complaining online to the BPA AOS team that Horizon have failed their CoP , clause 13 , a minimum of 5 minutes

Coupon-mad

No Redx, that's a different PCN they paid in error last month.

And this PCN is not for 3 mins overstay, it is alleging you failed to validate the receipt.  So send them a copy of the receipt/bank statement and tell them that the driver did validate the receipt.  

DO NOT NOT NOT AND I REPEAT - NOT - SAY WHO WAS DRIVING.  DON'T WRITE ''I DID VALIDATE MY RECEIPT'.

You must have seen from other Horizon PCNs that they don't use the POFA and are a cinch to beat?  They can't hold a keeper liable and if you'd known this with that first PNC it was easy to beat.  Never pay these.

Easy to win as keeper and you could simply have copied the template appeal from the NEWBIES thread.

Redx

Should not be paying any , should be complaining strongly ypto the retailer or landowner , the following the newbies FAQ sticky thread near the top of the forum

1505grandad

"For future visits see the store manager and ask for your car reg. to be added to the white list.

Gosh do they really have such a thing? It's certainly worth a try.

I have been shopping in alternate places due to money saving needs but still find myself there about once a month for things I cannot find elsewhere, so it could be really helpful. Thank you"

As @pustit says they most certainly do add relevant VRM's to a "white list".

I sent an email setting out my circumstances and included the following:-

"I am therefore requesting that my car, a black xxxxxxxxx, reg.no.xxxxxx, is added to your "White List" of approved vehicles permitted to park in your various stores disabled bays. If some sort of permit or other document can also be provided to put on the windscreen to prevent the issue of a dreaded parking charge by any parking wardens, this will also be very helpful."

Within a few days they replied:-

Customer.Service

Tue 22/10/2019 08:45

Dear xxxxxx,

Thank you for your email.

We've arranged for the registration provided to be added to the system to ensure that you can park in disabled bays at our stores without receiving a parking charge notice. If you change your car at any point can you let us know so the system can be updated.

Kind regards,

Lindsay | Sainsbury's Careline

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk

Hope that helps and good luck.

MistyZ

Great info. 1505grandad!  That's really good to know.

D_P_Dance

It is good to seew that some companies understand EA 2010

Umkomaas

D_P_Dance said:

It is good to seew that some companies understand EA 2010

But will the parking goon with his smartphone?

sad_woman

Coupon-mad said:

No Redx, that's a different PCN they paid in error last month.

And this PCN is not for 3 mins overstay, it is alleging you failed to validate the receipt.  So send them a copy of the receipt/bank statement and tell them that the driver did validate the receipt.  

DO NOT NOT NOT AND I REPEAT - NOT - SAY WHO WAS DRIVING.  DON'T WRITE ''I DID VALIDATE MY RECEIPT'.

You must have seen from other Horizon PCNs that they don't use the POFA and are a cinch to beat?  They can't hold a keeper liable and if you'd known this with that first PNC it was easy to beat.  Never pay these.

Easy to win as keeper and you could simply have copied the template appeal from the NEWBIES thread.

Do you not think it refers to not covering the whole period because the actual wording is:
'Failure to pay/Validate for the Duration of the stay'

Coupon-mad

Nope that's standard wording.  It's for failing to validate, so they say.

Easy to beat though as long as the KEEPER appeals and no ticking a box about who was driving, and no writing it to imply that.

sad_woman

UPDATE - PCN has been CANCELLED by SAINSBURY'S
I have received a response from Sainsbury's as below:

From: xxxxx xxxxx <xxxxx.xxxxx@sainsburys.co.uk>

Subject: Your Sainsburys Case: ECM-202011-22

Date: 2 November 2020 at 12:36:00 GMT

To: "xxxxxxxxxx@icloud.com" <xxxxxxxxx@icloud.com>

Dear xx xxxxxxx,

Thank you for taking the time to contact us.

I can confirm that the parking regulations would be set by the company in charge of that carpark so in this instance Horizon. I do not believe you would be able to pay for extra time over the allotted time period given however I would refer to signage at this carpark for clarification.

As a gesture of goodwill, I have requested that the PCN be cancelled for you, upon having confirmation from horizon I will be in touch to confirm this for you.

If I can help with anything else please let me know.

Yours sincerely,

xxxxxx xxxxxx | Executive Office

J Sainsbury plc | 33 Holborn | London EC1N 2HT

My original email was addressed to simon.roberts@sainsburys.co.uk

HUGE THANK YOU to everyone that advised and helped. I was astonished at the speed and support.
This is a huge weight off.
Hope you all find a bit of 'Light' in this gloomy week!
Best Rgds
:-)